My husband and I have been customers of Dunkin Donuts for many years and we fortunately live close by to the Hollis Maine location. We usually enjoy going to this location but we are very displeased with the staff. It has come to my attention that the morning staff don’t have a care in the world that they even have a job and or care about conveying good customer service in the very least. I recently went there on Saturday 8/3/24 morning and asked through the drive through if I could have a Mocha Whipped Coffee and the associate rudely told me you were no longer doing those coffees. So I went to my second drink of choice but found it odd that you already removed the NEW drink when it only had been released two weeks ago? I went back to this same location on Sunday 8/4/24 around 11:30 and asked if they were still making the Whipped Mocha Coffee and this associate pleasantly surprised me and said “Yes we are!” So this was great news to me! My husband on the other hand went to this store on Sunday 8/4/24 MORNING and was told the same thing that they weren’t making the Mocha Whipped Coffees and so he continued to get his second drink of choice but then saw that I had ordered on Sunday afternoon a Mocha Whipped Coffee and got one with no issue the very next day which didn’t make any sense. I and My Husband have both experienced this with the morning staff at this Hollis location and the associate that was working on the drive through laughed at my Husband when he went to order a Mocha Whipped Coffee this morning when he told them that I had received one from there just TWO days ago and was told they were still serving that coffee! My husband ultimately left without a coffee today because of how rude, unprofessional and frustrated he was with this inconsistent and utterly dishonest customer service you have. This will be told to many customers that you have and I do expect a response soon from someone to fix this disheartening experience me and my husband have had with this location.
Atmosphere: 1
Food: 1
Service: 1
Chris
Speechless, mfs on point. Never walked into a dunkies less angry than when I went in. Until today.
Atmosphere: 5
Food: 5
Service: 5
Abel Sullivan
there's a 25% the iced coffee tastes good at all, most of the time very watered down. I know people who work at Dunkin and it is not hard to make the iced coffee taste good, it only tastes bad because they do not care and are lazy. Please make it better.
Atmosphere: 2
Food: 1
Service: 4
Josh Emmons
Very, very unimpressed. I know people have hard days and make mistakes. However, they gave me the wrong coffee TWICE even the remade coffee was not right. Not to mention its taste like burnt water & get the same order every morning. This morning at the drive thru (May 18th). I was also given very uncooked browns. Paying money for things like this is not ok. If I had more time, I would have asked for a third coffee & cooked has browns, or even a refund.
Atmosphere: 1
Food: 1
Lee Tora
The coffee artist I had didn't care what I wanted for a coffee. She only heard americano and made it her way... large hot americano with milk and caramel and an extra shot of espresso. Simple... I got an americano with 2 cream no caramel and no extra shot of espresso. Last time I order here...
Atmosphere: 4
Food: 1
Service: 1
Tyler Young
Ordered avocado toast with bacon, got home to see one little tiny piece of bacon in the middle and that's it ??
Atmosphere: 2
Food: 2
Service: 3
Tyler Mogan
They keep you waiting in line forever, in the early morning they’re understaffed.
Atmosphere: 1
Food: 2
Service: 1
jeff briggs
Running a daycare out back. Order always wrong. Horrible
Atmosphere: 2
Food: 3
Service: 1
Jonathan Boudreau
Coffee was weak with too much cream. I ordered a large coffee with just cream and it tasted like hot water with cream. And this is not the first time it’s happened at this location.
Breakfast egg sandwich tasted like plastic, probably should stay with a
Atmosphere: 2
Food: 1
Service: 3
brian higgins
I only go to see my wife
Susanne Goodine
Parking: If you have a big vehicle hard to go around corner .
Atmosphere: 5
Service: 5
George Higgins
Usually pretty good place, but if you're a regular when you walk in, it's what can I get you?? Not welcome to Dunkin. Can I take your order? Coffee is good when they take the time to listen and make it right. Just make sure you ask them to stir it well or your sugar will all be at the bottom.. new lids suck because they make the coffee leak...
To whom it may concern,
My husband and I have been customers of Dunkin Donuts for many years and we fortunately live close by to the Hollis Maine location. We usually enjoy going to this location but we are very displeased with the staff. It has come to my attention that the morning staff don’t have a care in the world that they even have a job and or care about conveying good customer service in the very least. I recently went there on Saturday 8/3/24 morning and asked through the drive through if I could have a Mocha Whipped Coffee and the associate rudely told me you were no longer doing those coffees. So I went to my second drink of choice but found it odd that you already removed the NEW drink when it only had been released two weeks ago? I went back to this same location on Sunday 8/4/24 around 11:30 and asked if they were still making the Whipped Mocha Coffee and this associate pleasantly surprised me and said “Yes we are!” So this was great news to me! My husband on the other hand went to this store on Sunday 8/4/24 MORNING and was told the same thing that they weren’t making the Mocha Whipped Coffees and so he continued to get his second drink of choice but then saw that I had ordered on Sunday afternoon a Mocha Whipped Coffee and got one with no issue the very next day which didn’t make any sense. I and My Husband have both experienced this with the morning staff at this Hollis location and the associate that was working on the drive through laughed at my Husband when he went to order a Mocha Whipped Coffee this morning when he told them that I had received one from there just TWO days ago and was told they were still serving that coffee! My husband ultimately left without a coffee today because of how rude, unprofessional and frustrated he was with this inconsistent and utterly dishonest customer service you have. This will be told to many customers that you have and I do expect a response soon from someone to fix this disheartening experience me and my husband have had with this location.
Atmosphere: 1
Food: 1
Service: 1
Speechless, mfs on point. Never walked into a dunkies less angry than when I went in. Until today.
Atmosphere: 5
Food: 5
Service: 5
there's a 25% the iced coffee tastes good at all, most of the time very watered down. I know people who work at Dunkin and it is not hard to make the iced coffee taste good, it only tastes bad because they do not care and are lazy. Please make it better.
Atmosphere: 2
Food: 1
Service: 4
Very, very unimpressed. I know people have hard days and make mistakes. However, they gave me the wrong coffee TWICE even the remade coffee was not right. Not to mention its taste like burnt water & get the same order every morning. This morning at the drive thru (May 18th). I was also given very uncooked browns. Paying money for things like this is not ok. If I had more time, I would have asked for a third coffee & cooked has browns, or even a refund.
Atmosphere: 1
Food: 1
The coffee artist I had didn't care what I wanted for a coffee. She only heard americano and made it her way... large hot americano with milk and caramel and an extra shot of espresso. Simple... I got an americano with 2 cream no caramel and no extra shot of espresso. Last time I order here...
Atmosphere: 4
Food: 1
Service: 1
Ordered avocado toast with bacon, got home to see one little tiny piece of bacon in the middle and that's it ??
Atmosphere: 2
Food: 2
Service: 3
They keep you waiting in line forever, in the early morning they’re understaffed.
Atmosphere: 1
Food: 2
Service: 1
Running a daycare out back. Order always wrong. Horrible
Atmosphere: 2
Food: 3
Service: 1
Coffee was weak with too much cream. I ordered a large coffee with just cream and it tasted like hot water with cream. And this is not the first time it’s happened at this location.
Atmosphere: 2
Food: 1
Service: 1
Thank you ?
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
It's okay
Breakfast egg sandwich tasted like plastic, probably should stay with a
Atmosphere: 2
Food: 1
Service: 3
I only go to see my wife
Parking: If you have a big vehicle hard to go around corner .
Atmosphere: 5
Service: 5
Usually pretty good place, but if you're a regular when you walk in, it's what can I get you?? Not welcome to Dunkin. Can I take your order? Coffee is good when they take the time to listen and make it right. Just make sure you ask them to stir it well or your sugar will all be at the bottom.. new lids suck because they make the coffee leak...
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