I used to be a regular here, and a few years ago this Starbucks was great. That being said, it’s been on the decline. I left a one star review because of this gradual decline and the continuous dissatisfaction and disappointment I have when I come here. The specific experience in which sparked this review occurred about a week or two ago. I ordered ahead getting an iced cherry chai with a shot of espresso. My boyfriend came along, with the plan to order inside rather than with a mobile order. When we came in, one costumer was in line and we joined in behind. We waited for nearly 10 minutes before we decided to order his drink on the app because orders indoors were not being taken, nor were we even acknowledged by the employees. I understand being low/under staffed, but what was most frustrating was that we weren’t acknowledged, spoken to, or even looked at.
Mobile order was prioritized, so we both got our drinks within around 10 minutes. Again, I was disappointed. Both my boyfriend and I ordered drinks with cold foam, and neither of ours had cold foam on it. I paid for an extra shot of espresso and also did not get that. I genuinely feel that this might’ve been done on purpose to make the drinks more quickly. I understand wanting to cut corners when busy, but cold foam and espresso cost an extra $1-2. I wanted to talk to the employees to correct this mistake, but none of the employees were speaking to indoor people. In the 20-25 minutes my boyfriend and I were there, not one employee talked towards anyone costumers inside. I couldn’t get back in line to correct this mistake either, as the man who was originally in front of us still didn’t have his order taken (nearly 10-15 minutes after we had already waited 10 in line!)
Overall, this experience did not embody what costumer service should be. I understand being under staffed, but none of the employees working acknowledged anyone waiting. The least they could do is acknowledge us as we wait, even if they couldn’t get to us right away. Similarly, it sucked being ignored and waiting an additional 25-30 minutes for low-quality drinks. Considering the cost of the chai (~$8) it was not worth the price. If I were to come here again, I hope the experience will be better.
Donald Clark
It’s good coffer.!
Daniel Henchey
The Cafe latte is awesome. The staff is very pleasant and professional.
sammy cent
This store is run like a machine. They have some people who aren't really people persons ans they tend to work on the drinks or food... I've had the experience trying to get their attention for something, but they so in the zone... but they have awesome people who work with the public! Several very awesome people work the drive thru. My drinks are normally made the way I like, not everything is the same everyday... but that's everywhere, so people need to get over that. Also, they are people! Everyone makes mistakes, but if you go back in nicely and just kinda mention what happened... They will fix the issue with no hesitation ...
Starbucks, you need to keep an eye on this person... Because they are a showcase and are fantastic at their job. Please recognize and utilize Jake. He is amazing, always welcoming, makes your morning, is always such a joy. I definitely see him being a great face for starbucks and being so passionate and joyful he will be a great asset moving forward into the job.
I'm basically there everyday because of the winter game to get stickers, which is extremely hard.... but gotten to meet some fun workers. Thanks for always being so welcoming, Kittery Starbucks.
Rob Mello
This review is for the App and how it allows you to order via mobile - only to find out when you arrive that only the drive through is open. Today there were 20 cars in line and we were not able to use the restroom.
Why in the world would anyone on a road trip choose to sit in a drive through for 30 minutes and order coffee without being able to make a pit stop?
The store is free to close any time, but the app should let us know when pickup inside the store is unavailable.
Do better, Starbucks.
Kaleb
Waited in line like everyone else, got to the register to place an order and then was told to go to the back of the line and that everyone else was to be serviced before me even after the already long wait.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Young
Bathrooms were super clean, drinks were made perfectly. The best part- our car died in the parking lot and two baristas came out to jump our car. They were wonderful.
Atmosphere: 5
Food: 5
Service: 5
RD Mahanpour
Another wonderful Starbucks coffee shop ☕
Atmosphere: 5
Food: 5
Service: 5
Megan Thayer
Ordered ahead on the app around 7am Monday morning. Our drinks were ready with in about 4 minutes and there was no waiting!
Drinks were as expected and delicious!
Atmosphere: 5
Food: 5
Service: 5
Sabrina Zaltzman
Kid-friendliness: They are super friendly and always delicious
If you time to kill and watch ice cubes melt you should visit this Starbucks , very slow service plenty of mistakes. Coffee is ok but not held at the usual standards. There’s plenty of other coffee shops in the area that would be happy to serve you. Sorry but this location needs help badly.
Wheelchair accessibility: Ramp access
Atmosphere: 1
Food: 2
Service: 1
PETER BOSTROM
Drink made with pike instead of blonde. Had to return to store for new drink. What happened to compensation?
Atmosphere: 4
Food: 3
Service: 1
Charlie Bonenfant
Took forever no bathroom
Atmosphere: 1
Food: 3
Service: 1
Benjamin Landry
I only leave reviews when something is so bad it needs to be addressed. Ordered an Americano and got a watered down cup of cream. It was not even drinkable. I would not recommend this location unless you really like drinking straight cream.
I used to be a regular here, and a few years ago this Starbucks was great. That being said, it’s been on the decline. I left a one star review because of this gradual decline and the continuous dissatisfaction and disappointment I have when I come here. The specific experience in which sparked this review occurred about a week or two ago. I ordered ahead getting an iced cherry chai with a shot of espresso. My boyfriend came along, with the plan to order inside rather than with a mobile order. When we came in, one costumer was in line and we joined in behind. We waited for nearly 10 minutes before we decided to order his drink on the app because orders indoors were not being taken, nor were we even acknowledged by the employees. I understand being low/under staffed, but what was most frustrating was that we weren’t acknowledged, spoken to, or even looked at.
Mobile order was prioritized, so we both got our drinks within around 10 minutes. Again, I was disappointed. Both my boyfriend and I ordered drinks with cold foam, and neither of ours had cold foam on it. I paid for an extra shot of espresso and also did not get that. I genuinely feel that this might’ve been done on purpose to make the drinks more quickly. I understand wanting to cut corners when busy, but cold foam and espresso cost an extra $1-2. I wanted to talk to the employees to correct this mistake, but none of the employees were speaking to indoor people. In the 20-25 minutes my boyfriend and I were there, not one employee talked towards anyone costumers inside. I couldn’t get back in line to correct this mistake either, as the man who was originally in front of us still didn’t have his order taken (nearly 10-15 minutes after we had already waited 10 in line!)
Overall, this experience did not embody what costumer service should be. I understand being under staffed, but none of the employees working acknowledged anyone waiting. The least they could do is acknowledge us as we wait, even if they couldn’t get to us right away. Similarly, it sucked being ignored and waiting an additional 25-30 minutes for low-quality drinks. Considering the cost of the chai (~$8) it was not worth the price. If I were to come here again, I hope the experience will be better.
It’s good coffer.!
The Cafe latte is awesome. The staff is very pleasant and professional.
This store is run like a machine. They have some people who aren't really people persons ans they tend to work on the drinks or food... I've had the experience trying to get their attention for something, but they so in the zone... but they have awesome people who work with the public! Several very awesome people work the drive thru. My drinks are normally made the way I like, not everything is the same everyday... but that's everywhere, so people need to get over that. Also, they are people! Everyone makes mistakes, but if you go back in nicely and just kinda mention what happened... They will fix the issue with no hesitation ...
Starbucks, you need to keep an eye on this person... Because they are a showcase and are fantastic at their job. Please recognize and utilize Jake. He is amazing, always welcoming, makes your morning, is always such a joy. I definitely see him being a great face for starbucks and being so passionate and joyful he will be a great asset moving forward into the job.
I'm basically there everyday because of the winter game to get stickers, which is extremely hard.... but gotten to meet some fun workers. Thanks for always being so welcoming, Kittery Starbucks.
This review is for the App and how it allows you to order via mobile - only to find out when you arrive that only the drive through is open. Today there were 20 cars in line and we were not able to use the restroom.
Why in the world would anyone on a road trip choose to sit in a drive through for 30 minutes and order coffee without being able to make a pit stop?
The store is free to close any time, but the app should let us know when pickup inside the store is unavailable.
Do better, Starbucks.
Waited in line like everyone else, got to the register to place an order and then was told to go to the back of the line and that everyone else was to be serviced before me even after the already long wait.
Atmosphere: 1
Food: 1
Service: 1
Bathrooms were super clean, drinks were made perfectly. The best part- our car died in the parking lot and two baristas came out to jump our car. They were wonderful.
Atmosphere: 5
Food: 5
Service: 5
Another wonderful Starbucks coffee shop ☕
Atmosphere: 5
Food: 5
Service: 5
Ordered ahead on the app around 7am Monday morning. Our drinks were ready with in about 4 minutes and there was no waiting!
Drinks were as expected and delicious!
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: They are super friendly and always delicious
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Just another busy
Atmosphere: 3
Food: 3
Service: 3
If you time to kill and watch ice cubes melt you should visit this Starbucks , very slow service plenty of mistakes. Coffee is ok but not held at the usual standards. There’s plenty of other coffee shops in the area that would be happy to serve you. Sorry but this location needs help badly.
Wheelchair accessibility: Ramp access
Atmosphere: 1
Food: 2
Service: 1
Drink made with pike instead of blonde. Had to return to store for new drink. What happened to compensation?
Atmosphere: 4
Food: 3
Service: 1
Took forever no bathroom
Atmosphere: 1
Food: 3
Service: 1
I only leave reviews when something is so bad it needs to be addressed. Ordered an Americano and got a watered down cup of cream. It was not even drinkable. I would not recommend this location unless you really like drinking straight cream.
Atmosphere: 3
Food: 1
Service: 3
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