Had decent experiences until tonight - IMO place is overpriced, but I go on Wednesdays because they have $1 wings and talls for smalls - great deal, right?!? And it is - don't get me wrong. However, other than that special for what it is, the food is overpriced. Tonight though urked me for 2 reasons - the service and the management's response. We arrived at 5:15, ordered 15 wings each and I had a tall bud light. 5:45 I ordered a second bud light when my wings came out. 6:15 I ordered my 3rd tall bud light. At 6:30 we had finished the wings, each of us with about 5 left. We asked if we could have some sauces to go. At 6:35 when the sauces were brought, I asked for a 4th tall bud light. At 6:40 she brought the check and asked if we needed anything else. I said, yeah I had asked for another Bud Light. At that point she let me know she could not serve me anymore. Ok. We then reviewed the bill. She had charged $2 for each cup of sauce! Literally the little to go cups you get for salad dressings, sauces etc. at that point I stood in line to speak with Melissa the manager. I saw the bartender walk by and look at me out of the side of her face and then whisper in the managers ear. The manager then came out and asked if I needed help. At first I joked no I was just standing in line to order to go food - she said well you can't keep sitting at the bar if your ordered to go food not through the bar because it's taking up a seat that Jess (the bartender) could have for customers. I then let her know I actually was waiting for her, but I saw Jess whisper in her ear and figured she wanted to give her side of the story as most people do when they know they aided in a problem. I explained that Jess never told us it would be $2 for a little cup of to go sauce when we ate in the restaurant and had leftovers, and secondly that she could have let me know when I ordered that is was policy not to serve more than 3 talls in an hour. Also, that she was talking to a regular the entire time and not observant when I tried to get my check for 3 minutes (10 people at the bar) and also that they had just as many drinks as I did. My point is: bartender could have advised of the nickel and diming of $2 for 2oz or less of sauce, and when I ordered my 4th drink politely let me know it was against bar policy to serve more than 3 per hour (which I understand, even though the manager said 1.5 talls per hour, so if that is the policy I was already over served according to their policy). The manager bit was she offered extra sauce because it was $2, instead of offering to remove it from the bill which I would have happily returned the sauces for. Left a bad impression and any good I've experience in the past wasn't enough to make me want to go back.
Atmosphere: 3
Food: 4
Service: 2
John Cole
Best BBQ I've ever had! The pulled pork is great, the brisket melts like butter and I might be slightly obsessed with the pickles - so much so that I use the juice as a marinade for my roasted cashews.
Atmosphere: 5
Food: 5
Service: 5
Sandra Burden
Great lunch place.
Atmosphere: 5
Food: 5
Service: 5
Ruby Couturier
We had the pulled pork plate and the pulled chicken plate. They were both fantastic and with generous portions and sides. Customer service was excellent as well. Felt like we were back down South in Georgia and Tennessee! Highly recommend and we will return!
Atmosphere: 5
Food: 5
Service: 5
Jaime Slaney Wade
The food was so good, large portions and fast. The drinks were absolutely delicious. Sean C may be the best bartender in the state and was really helpful in deciding what to order.
Atmosphere: 5
Food: 5
Service: 5
Linda Taylor
Jessyka is fantastic at her job. She is friendly funny and on point with service. The food was delicious we would return
Jessyka helped us at the bar, very friendly, attentive service. Great, fresh food. Clean atmosphere. Will visit again.
Atmosphere: 5
Food: 5
Service: 5
Morgan C
My family and I have frequented Burnt Ends regularly since they moved to Auburn. They are usually pretty good. Tonight I brought my mother who is gluten free and was excited for her to try some of their food. I’ve been talking it up for months and recommending it to friends, family, and coworkers. My mother was ecstatic to learn she could eat their fried chicken (if your GF you understand). Unfortunately, the cashier got her order wrong and the kitchen sent out a grilled chicken, not fried. The cashier was quick to admit he made an error and put in the wrong order. He said he’d make it right and bring out the fried chicken sandwich. After 30+ minutes of waiting and watching everyone else eat we finally went up to inquire about her sandwich. Turns out, they decided not to make it and were just going to let her sit there and wait forever. They then refused to make her the meal she ordered, paid for, and left a nice tip in the tip jar for. I am so disappointed in the disgraceful customer service of this establishment. Never again will I be recommending this place to anyone. That is unacceptable. At least have the decency to come tell us you aren’t going to make it right so she didn’t sit there watching us all eat expecting her food to come out. Outrageous!
Atmosphere: 3
Food: 4
Service: 1
Jack Quilter
Shawn is awesome, always making sure everything is taken care of! Food is amazing and the environment is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Belly Burnt Ends
Charity Griego
Unfortunately I decided to change the stars and my review following another visit to this establishment. I had an interaction with an incredibly rude manager and I would no longer go back or recommend this restaurant. l had asked the bar tender for a small side cup for bbq sauce to take in my large to go box full of food. I had decided to eat some of my food in house to enjoy fresh food and have a drink instead of just taking my food to go. I would be paying extra for a drink and a tip but thought it was worth it. A manager was close by when I asked and said I can only have a small side cup for sauce if I want to pay $2. I could put sauce in my box on top of my meat without a cup if I wanted some. I did question this as I ordered a large platter with additional meat on the side to take to go. I don’t like sauces on my food or touching my coleslaw. I informed her that with to go orders you get a sauce on the side and she proceeded to argue and tell me staff needs to be retrained if I have received one for free in the past. However, I believe this manager needs to be retrained to have reacted this way. She continued to argue with me for quite a long time telling me to contact the owner since it’s his policy, asking me my name to write down and comparing other restaurants. $2 was not the issue! The rude customer service was. This was some of the worst customer service I have ever seen! I am so glad the other staff here does not behave like this manager. She said it was her first day back after a break and now she was having a bad day, like she didn’t ruin my experience arguing with me at the bar in front of 7 other customers after I spent over $50 on food, a tip for the bar tender and drink. I would not go back or recommend this place in the future due to this interaction! This was my previous 5 star review. This place definitely needs to be busier!! I travel all over the US for work and this is some of the best BBQ and sauce that I’ve had! Drinks are great, games and stuff to do inside. I’ve been 3 times in the 2 months I have been in the area and I will likely be back. Also, collard greens 😍
Atmosphere: 2
Food: 4
Service: 2
Caroline Markel
Sean C. is incredible behind the bar. A true mixologist using fresh fruit and herbs to craft amazing drinks. He is fun to chat with and really loves what he does.
Great BBQ will be a regular spot Excellent!
Atmosphere: 5
Food: 5
Service: 5
Good food
Food: 5
I want to return!
Atmosphere: 5
Food: 5
Service: 5
Had decent experiences until tonight - IMO place is overpriced, but I go on Wednesdays because they have $1 wings and talls for smalls - great deal, right?!? And it is - don't get me wrong. However, other than that special for what it is, the food is overpriced. Tonight though urked me for 2 reasons - the service and the management's response. We arrived at 5:15, ordered 15 wings each and I had a tall bud light. 5:45 I ordered a second bud light when my wings came out. 6:15 I ordered my 3rd tall bud light. At 6:30 we had finished the wings, each of us with about 5 left. We asked if we could have some sauces to go. At 6:35 when the sauces were brought, I asked for a 4th tall bud light. At 6:40 she brought the check and asked if we needed anything else. I said, yeah I had asked for another Bud Light. At that point she let me know she could not serve me anymore. Ok. We then reviewed the bill. She had charged $2 for each cup of sauce! Literally the little to go cups you get for salad dressings, sauces etc. at that point I stood in line to speak with Melissa the manager. I saw the bartender walk by and look at me out of the side of her face and then whisper in the managers ear. The manager then came out and asked if I needed help. At first I joked no I was just standing in line to order to go food - she said well you can't keep sitting at the bar if your ordered to go food not through the bar because it's taking up a seat that Jess (the bartender) could have for customers. I then let her know I actually was waiting for her, but I saw Jess whisper in her ear and figured she wanted to give her side of the story as most people do when they know they aided in a problem. I explained that Jess never told us it would be $2 for a little cup of to go sauce when we ate in the restaurant and had leftovers, and secondly that she could have let me know when I ordered that is was policy not to serve more than 3 talls in an hour. Also, that she was talking to a regular the entire time and not observant when I tried to get my check for 3 minutes (10 people at the bar) and also that they had just as many drinks as I did. My point is: bartender could have advised of the nickel and diming of $2 for 2oz or less of sauce, and when I ordered my 4th drink politely let me know it was against bar policy to serve more than 3 per hour (which I understand, even though the manager said 1.5 talls per hour, so if that is the policy I was already over served according to their policy). The manager bit was she offered extra sauce because it was $2, instead of offering to remove it from the bill which I would have happily returned the sauces for. Left a bad impression and any good I've experience in the past wasn't enough to make me want to go back.
Atmosphere: 3
Food: 4
Service: 2
Best BBQ I've ever had! The pulled pork is great, the brisket melts like butter and I might be slightly obsessed with the pickles - so much so that I use the juice as a marinade for my roasted cashews.
Atmosphere: 5
Food: 5
Service: 5
Great lunch place.
Atmosphere: 5
Food: 5
Service: 5
We had the pulled pork plate and the pulled chicken plate. They were both fantastic and with generous portions and sides. Customer service was excellent as well. Felt like we were back down South in Georgia and Tennessee! Highly recommend and we will return!
Atmosphere: 5
Food: 5
Service: 5
The food was so good, large portions and fast. The drinks were absolutely delicious. Sean C may be the best bartender in the state and was really helpful in deciding what to order.
Atmosphere: 5
Food: 5
Service: 5
Jessyka is fantastic at her job. She is friendly funny and on point with service. The food was delicious we would return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sides Brisket
Great tasting food and service! A little pricey.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jessyka helped us at the bar, very friendly, attentive service. Great, fresh food. Clean atmosphere. Will visit again.
Atmosphere: 5
Food: 5
Service: 5
My family and I have frequented Burnt Ends regularly since they moved to Auburn. They are usually pretty good. Tonight I brought my mother who is gluten free and was excited for her to try some of their food. I’ve been talking it up for months and recommending it to friends, family, and coworkers. My mother was ecstatic to learn she could eat their fried chicken (if your GF you understand). Unfortunately, the cashier got her order wrong and the kitchen sent out a grilled chicken, not fried. The cashier was quick to admit he made an error and put in the wrong order. He said he’d make it right and bring out the fried chicken sandwich. After 30+ minutes of waiting and watching everyone else eat we finally went up to inquire about her sandwich. Turns out, they decided not to make it and were just going to let her sit there and wait forever. They then refused to make her the meal she ordered, paid for, and left a nice tip in the tip jar for. I am so disappointed in the disgraceful customer service of this establishment. Never again will I be recommending this place to anyone. That is unacceptable. At least have the decency to come tell us you aren’t going to make it right so she didn’t sit there watching us all eat expecting her food to come out. Outrageous!
Atmosphere: 3
Food: 4
Service: 1
Shawn is awesome, always making sure everything is taken care of! Food is amazing and the environment is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Belly Burnt Ends
Unfortunately I decided to change the stars and my review following another visit to this establishment. I had an interaction with an incredibly rude manager and I would no longer go back or recommend this restaurant. l had asked the bar tender for a small side cup for bbq sauce to take in my large to go box full of food. I had decided to eat some of my food in house to enjoy fresh food and have a drink instead of just taking my food to go. I would be paying extra for a drink and a tip but thought it was worth it. A manager was close by when I asked and said I can only have a small side cup for sauce if I want to pay $2. I could put sauce in my box on top of my meat without a cup if I wanted some.
I did question this as I ordered a large platter with additional meat on the side to take to go. I don’t like sauces on my food or touching my coleslaw. I informed her that with to go orders you get a sauce on the side and she proceeded to argue and tell me staff needs to be retrained if I have received one for free in the past. However, I believe this manager needs to be retrained to have reacted this way. She continued to argue with me for quite a long time telling me to contact the owner since it’s his policy, asking me my name to write down and comparing other restaurants. $2 was not the issue! The rude customer service was. This was some of the worst customer service I have ever seen! I am so glad the other staff here does not behave like this manager. She said it was her first day back after a break and now she was having a bad day, like she didn’t ruin my experience arguing with me at the bar in front of 7 other customers after I spent over $50 on food, a tip for the bar tender and drink. I would not go back or recommend this place in the future due to this interaction!
This was my previous 5 star review.
This place definitely needs to be busier!! I travel all over the US for work and this is some of the best BBQ and sauce that I’ve had! Drinks are great, games and stuff to do inside. I’ve been 3 times in the 2 months I have been in the area and I will likely be back. Also, collard greens 😍
Atmosphere: 2
Food: 4
Service: 2
Sean C. is incredible behind the bar. A true mixologist using fresh fruit and herbs to craft amazing drinks. He is fun to chat with and really loves what he does.
Atmosphere: 5
Food: 5
Service: 5
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