We waited at the speaker for ten minutes, at the window for five. We ordered a blueberry mocha frozen coffee, they gave us a hazelnut honey frozen coffee, we went in to get it corrected and they gave us another hazelnut honey
Atmosphere: 1
Food: 1
Service: 1
S A (Sam)
The workers here do a great job. I love this Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Jordyn Cloutier
Im not usually one to complain or write reviews, but when it comes to treatment of employees, i am an advocate. I stopped in today for an after gym coffee and i got exactly what i ordered, everything was amazing. However i went in to pick up my order and an older lady was yelling at the young man making my food. I worked for dunkin, he was doing exactly what he was told, apologized and took responsibility for something i didn't even feel like was wrong. This gentleman was cleaning prior to making my food and even after he apologized to her- i didnt get her name, she was an older lady with pigtails- she was STILL yelling at him and berading him for literally doing his job. Cleaning is not doing anything wrong. Im hoping whoever manages the store does see my review so that it gets noticed. Fair treatment needs to be given to all employees. Even those that are just trying to make a living. He was very kind, professional and responsible and again, did nothing wrong. I will continue to be a customer, but i think that speaking to your coworkers the way she did was entirely rude, disrespectful and uncalled for.
Josh Howe
This is the place to go if you want your order incorrect 80% of the time. I frequent this establishment, and not only have the prices gone up, but the service has gone so far downhill that it’s laughable. I’m shocked that any damage control hasn’t been done with these young employees that get your order completely wrong at 2:00pm on a Sunday with only one customer in the drive thru and no customers in the store. It’s seriously pathetic.
Atmosphere: 2
Food: 2
Service: 1
Denna Tracy
Always a pleasant experience very good customer service employees seem to enjoy working there You can tell by the way they talk to you through the speaker and how they greet you at the window I have never had an order come back wrong as of yet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts, Coolatta
Rabeka Brentnall
I love this store don't get me wrong, but Second day in a row of them not adding sugar to a latte, how hard is it to read a mobile order? How do you forget to add the sugar?
Atmosphere: 2
Food: 1
Service: 2
Nicholas Gilliam
Long linesParking: You can get stuck easy behind Drive-Thru lineWheelchair accessibility: Very lil
Atmosphere: 3
Food: 4
Service: 4
Susan George
I love this Dunkin they always get my order right and they give you your receipt without having to ask. They are super friendly.
Lucas Bowdoin
I would leave 0 stars if I could...the reason for one star overall rating, even with a three star average, is due to what seems to be the new manager there, or whatever his position, some guy named Patrick, is probably the worst Dunkin employee I've ever observed. HORRIFIC "managing" skills. He has no idea what he's doing as far as managing and leading go. He clearly has no education or managing background/knowledge, just "goes by words in a book" it seems, but also treats his employees very biasedly and has no leadership skills whatsoever. How he got that position is beyond me. The employees that are busting their butts to keep things flowing without his help are quite amazing though. None of them that I observed have any respect for him AT ALL. If the upper management wants this location to stay afloat, they would replace him immediately.I am a former mystery shopper that has decided to start making observations on my own and rating them on Google so that my fellow locals can get some honest and "behind the scenes" type of observations to see what's going at various businesses, because if the management is terrible, everything else soon will be too, as it trickles down.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Bacon Egg and Cheese, Croissant, Sausage Egg and Cheese, Muffins, Donuts, Sweet Black Pepper Breakfast Sandwich
Larry Dustin
Seems I have to write this now cause basically tired..Everytime without fail this and almost every Dunkin Donuts does the same thing..I order coffee the same sandwich the same except the sandwich I specify I want bagel toasted..And what do I get?! Same not toasted bagel cheese cold meat barely warm..I understand to a point that there are rushes and tons of people waiting for their order,but if they want their order they will wait for it..im.tired of asking them to toast and have sandwich at least hot cheese melted and.meat warm,but no same in just about all places under cooked not toasted..Dunkin Donuts time to retrain everyone from owner manager to order clerk..FOOD IS TO BE COOKED AND NOT JUST HEATED..QUALITY OVER QUANTITY
Time to make the donuts! Well, it was about 4pm and I guess Dunkin only gets X amount of donuts from the industrial park in the morning. Piss poor selection, but the two I got, a coconut and a bluberry were tasty. As usual, my usual, med. hot hazelnut, no sugar, 4 creams was superb. The associate was very cordial, on the ball, and apologized for the lack of donuts.
Food: 4
Service: 5
Old School Long Beach Fool
Its hit or miss when going here. Sometimes they get it right, sometimes not. About par for most Dunkin's I've ever been too unfortunatly. And pricing is getting out of control. $5.88 for a med frozen coffee. Are you for real ?
Atmosphere: 3
Food: 3
Service: 3
Helix
The iced coffee tastes so terrible at this location that I stopped showing up. Old and burnt.Around noon, they start using pitchers of old coffee. I used to order everyday. Now I can't, because their iced coffee is consistently disgusting. It's only an issue within this location because other locations taste fine.Their donuts are okay, but that's as far as it goes with Dunkin's food.
Atmosphere: 3
Food: 1
Service: 3
Jason Strout
Place sucks never have doughnuts and bagles. Place is a joke. And this is 8 in the morning. Better off going to cummbies.
Micheal James
Dunkin I'm in love with you if you want to get married then I'm more then willing to
We waited at the speaker for ten minutes, at the window for five. We ordered a blueberry mocha frozen coffee, they gave us a hazelnut honey frozen coffee, we went in to get it corrected and they gave us another hazelnut honey
Atmosphere: 1
Food: 1
Service: 1
The workers here do a great job. I love this Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Im not usually one to complain or write reviews, but when it comes to treatment of employees, i am an advocate. I stopped in today for an after gym coffee and i got exactly what i ordered, everything was amazing. However i went in to pick up my order and an older lady was yelling at the young man making my food. I worked for dunkin, he was doing exactly what he was told, apologized and took responsibility for something i didn't even feel like was wrong. This gentleman was cleaning prior to making my food and even after he apologized to her- i didnt get her name, she was an older lady with pigtails- she was STILL yelling at him and berading him for literally doing his job. Cleaning is not doing anything wrong. Im hoping whoever manages the store does see my review so that it gets noticed. Fair treatment needs to be given to all employees. Even those that are just trying to make a living. He was very kind, professional and responsible and again, did nothing wrong. I will continue to be a customer, but i think that speaking to your coworkers the way she did was entirely rude, disrespectful and uncalled for.
This is the place to go if you want your order incorrect 80% of the time. I frequent this establishment, and not only have the prices gone up, but the service has gone so far downhill that it’s laughable. I’m shocked that any damage control hasn’t been done with these young employees that get your order completely wrong at 2:00pm on a Sunday with only one customer in the drive thru and no customers in the store. It’s seriously pathetic.
Atmosphere: 2
Food: 2
Service: 1
Always a pleasant experience very good customer service employees seem to enjoy working there You can tell by the way they talk to you through the speaker and how they greet you at the window I have never had an order come back wrong as of yet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts, Coolatta
I love this store don't get me wrong, but Second day in a row of them not adding sugar to a latte, how hard is it to read a mobile order? How do you forget to add the sugar?
Atmosphere: 2
Food: 1
Service: 2
Long linesParking: You can get stuck easy behind Drive-Thru lineWheelchair accessibility: Very lil
Atmosphere: 3
Food: 4
Service: 4
I love this Dunkin they always get my order right and they give you your receipt without having to ask. They are super friendly.
I would leave 0 stars if I could...the reason for one star overall rating, even with a three star average, is due to what seems to be the new manager there, or whatever his position, some guy named Patrick, is probably the worst Dunkin employee I've ever observed. HORRIFIC "managing" skills. He has no idea what he's doing as far as managing and leading go. He clearly has no education or managing background/knowledge, just "goes by words in a book" it seems, but also treats his employees very biasedly and has no leadership skills whatsoever. How he got that position is beyond me. The employees that are busting their butts to keep things flowing without his help are quite amazing though. None of them that I observed have any respect for him AT ALL. If the upper management wants this location to stay afloat, they would replace him immediately.I am a former mystery shopper that has decided to start making observations on my own and rating them on Google so that my fellow locals can get some honest and "behind the scenes" type of observations to see what's going at various businesses, because if the management is terrible, everything else soon will be too, as it trickles down.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Bacon Egg and Cheese, Croissant, Sausage Egg and Cheese, Muffins, Donuts, Sweet Black Pepper Breakfast Sandwich
Seems I have to write this now cause basically tired..Everytime without fail this and almost every Dunkin Donuts does the same thing..I order coffee the same sandwich the same except the sandwich I specify I want bagel toasted..And what do I get?! Same not toasted bagel cheese cold meat barely warm..I understand to a point that there are rushes and tons of people waiting for their order,but if they want their order they will wait for it..im.tired of asking them to toast and have sandwich at least hot cheese melted and.meat warm,but no same in just about all places under cooked not toasted..Dunkin Donuts time to retrain everyone from owner manager to order clerk..FOOD IS TO BE COOKED AND NOT JUST HEATED..QUALITY OVER QUANTITY
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Time to make the donuts! Well, it was about 4pm and I guess Dunkin only gets X amount of donuts from the industrial park in the morning. Piss poor selection, but the two I got, a coconut and a bluberry were tasty. As usual, my usual, med. hot hazelnut, no sugar, 4 creams was superb. The associate was very cordial, on the ball, and apologized for the lack of donuts.
Food: 4
Service: 5
Its hit or miss when going here. Sometimes they get it right, sometimes not. About par for most Dunkin's I've ever been too unfortunatly. And pricing is getting out of control. $5.88 for a med frozen coffee. Are you for real ?
Atmosphere: 3
Food: 3
Service: 3
The iced coffee tastes so terrible at this location that I stopped showing up. Old and burnt.Around noon, they start using pitchers of old coffee. I used to order everyday. Now I can't, because their iced coffee is consistently disgusting. It's only an issue within this location because other locations taste fine.Their donuts are okay, but that's as far as it goes with Dunkin's food.
Atmosphere: 3
Food: 1
Service: 3
Place sucks never have doughnuts and bagles. Place is a joke. And this is 8 in the morning. Better off going to cummbies.
Dunkin I'm in love with you if you want to get married then I'm more then willing to