So I sat and drive-through for 30 minutes tonight, December 17 six people in that building working and making everybody wait forever. I’ve never seen it this bad ordered the veggie bowl and I had a tablespoon of black beans and I’m being generous. It may have been a teaspoon nothing for 8.99. I don’t know who the owner is, but they must not give a crap
Atmosphere: 1
Food: 2
Service: 1
Ismail
Ordered online, showed up and my order wasn’t ready. Doors were locked and nobody answered at the drive thru. Sat at drive thru window for 20 minutes, had to call for someone to notice me. I was then handed someone else’s order, and had to wait another 10 mins to return that order. They gave that order to another customer and I was finally given mine. My order was missing multiple items but I didn’t want to wait another half hour to speak to someone. Horrible customer service, they were laughing and walking around inside while customers are waiting. Please only use the Auburn Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
Tierra Dubay
Food is alright but man if I just didn’t receive the worst customer service of my life tonight. The woman working drive thru seems like she hates her job and is taking it out on customers. Let me say I’ve worked at Taco Bell too and I know it’s not everyone’s ideal job but no one told you to apply then keep working there.
If I ask for hot sauce with a bag full of food I expect more than one sauce. Especially when I asked for a little extra. I’m always overly nice to everyone, including her so there’s no reason you have to be silent when I try talking to you and sigh and legit toss one sauce at me bc I asked for extra???
Atmosphere: 3
Food: 3
Service: 1
Melissa Giasson
Having to wait over 45 minutes for half of my food is absolutely ridiculous!!! Therefore half of it was cold. Alot of the time I dont get what I paid for either...its like they try to steal from you. I always have to go in to double check. Maybe I need to start going other places because it seems like its always a problem on Lisbon st in Lewiston. They are also under staffed!!!! And here's a Pic of the double stack...this isn't even a single stack!!! DONT GO HERE!!!! Shame on managment! If you dont have enough people managment should be going in.
Atmosphere: 1
Food: 1
Service: 1
Sylas Desjardins
The food is always pretty decent, but they handle your food with zero care. Every time I get a quesadilla, they either don’t cut it at all, cut it like it’s personally victimized them, or they cut it, but then shove it into a pile at the bottom of the bag so you have a deconstructed quesadilla at the end
Atmosphere: 2
Food: 3
Service: 1
Lawrence Bird
Counter hell was very polite, my crunch wrap came out pretty burnt like I’ve never had that happen at any Taco Bell. I asked for another and they did make it but It was almost as burnt(maybe they need to turn the press down) but the second one was made with what I would say is aggravation that I would dare ask for a new one. It was hardly folded and also burnt.
Atmosphere: 4
Food: 1
Service: 5
Sir Lemur
Came an hour and a half before close and got told they were only making food for doordashes
Service: 1
Glendon Chancey
0 STARS. LONG WAIT. BAD SERVICE. RUDE STAFF
They did not have what I ordered and wouldn’t give a refund. Let’s be clear, no food and no money back. If you’re confused, you should be. This place is horrible.
STAY AWAY!!
Atmosphere: 1
Food: 1
Service: 1
Niomi Richardson
You wait 30+ minutes inside unless you yell at the employees every two seconds about your order. And if you got a specific order or anything more than four items? Forget what you paid for you’ll only receive 1/3 of it. Staff is walking around looking clueless while only one or two employees are actually working. And the food they just literally all suck at cooking. Potatoes was water, potato water. I’m just so mad
Atmosphere: 1
Food: 2
Service: 1
Kelsey Kirkwood
On multiple occasions we've seen all of the staff out smoking instead of working. We've waited a ridiculous amount of time for someone to answer at the drive thru to even take our order. Worst service of any fast food I've ever witnessed.
Missing food, small portions, and unable to help us get the missing food because we did not “call the same day”
Atmosphere: 1
Food: 2
Service: 1
Lindsey beller
I placed a mobile order for a family bucket of chicken 12 pc and a pot pie at 7:34. When I arrived at 8:15 it was not ready. It was chaotic and Noone knew where my order was. Then it was a run around and they didn't know when my order would be ready. After waiting 40 minutes in the lobby I hopped in the drive thru only to find out that they hadn't even started my order. So I placed my order at 7:34 and it wasn't ready until 9:25. And oh by the way they don't issue refunds. They provide scrappy service, scrappy food and there is nothing you can do. Steer clear of this taco bell/KFC.
Atmosphere: 1
Food: 1
Service: 1
charles donnelly
I ordered 1 sandwich, 1 burrito and 2 biscuits. 50 minutes later there was a lobby full of people waiting and I still had not got my tiny order. There was a circus at the counter between a few messed up orders so I just left without any food. Never again will I go there.
Atmosphere: 1
Food: 1
Service: 1
Nico Baer
We came in and ordered, the lady behind the counter was very irritable and kept telling us to hold on when just trying to tell her how we wanted our food. We were then handed someone else’s food, which we unwrapped and realized was not ours, gave it back and the employees immediately began screaming at each other asking who handed the bag out wrong. Once they were done, they proceeded to hand out the food that my girlfriend and I had just had our hands all over. If it was mine I would’ve been disgusted. They then gave us most of what we ordered but we were given the wrong tacos after a 30 minute wait. At that point I just asked for a refund because I had to get home. I work in fast food myself as a manager and I can say they are definitely unprofessional and don’t really care about customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Maria Ar
The fries and taco i got were cold.... these workers are just lazy that's why,they work here.
So I sat and drive-through for 30 minutes tonight, December 17 six people in that building working and making everybody wait forever. I’ve never seen it this bad ordered the veggie bowl and I had a tablespoon of black beans and I’m being generous. It may have been a teaspoon nothing for 8.99. I don’t know who the owner is, but they must not give a crap
Atmosphere: 1
Food: 2
Service: 1
Ordered online, showed up and my order wasn’t ready. Doors were locked and nobody answered at the drive thru. Sat at drive thru window for 20 minutes, had to call for someone to notice me. I was then handed someone else’s order, and had to wait another 10 mins to return that order. They gave that order to another customer and I was finally given mine. My order was missing multiple items but I didn’t want to wait another half hour to speak to someone. Horrible customer service, they were laughing and walking around inside while customers are waiting. Please only use the Auburn Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
Food is alright but man if I just didn’t receive the worst customer service of my life tonight. The woman working drive thru seems like she hates her job and is taking it out on customers. Let me say I’ve worked at Taco Bell too and I know it’s not everyone’s ideal job but no one told you to apply then keep working there.
If I ask for hot sauce with a bag full of food I expect more than one sauce. Especially when I asked for a little extra. I’m always overly nice to everyone, including her so there’s no reason you have to be silent when I try talking to you and sigh and legit toss one sauce at me bc I asked for extra???
Atmosphere: 3
Food: 3
Service: 1
Having to wait over 45 minutes for half of my food is absolutely ridiculous!!! Therefore half of it was cold. Alot of the time I dont get what I paid for either...its like they try to steal from you. I always have to go in to double check. Maybe I need to start going other places because it seems like its always a problem on Lisbon st in Lewiston. They are also under staffed!!!! And here's a Pic of the double stack...this isn't even a single stack!!! DONT GO HERE!!!! Shame on managment! If you dont have enough people managment should be going in.
Atmosphere: 1
Food: 1
Service: 1
The food is always pretty decent, but they handle your food with zero care. Every time I get a quesadilla, they either don’t cut it at all, cut it like it’s personally victimized them, or they cut it, but then shove it into a pile at the bottom of the bag so you have a deconstructed quesadilla at the end
Atmosphere: 2
Food: 3
Service: 1
Counter hell was very polite, my crunch wrap came out pretty burnt like I’ve never had that happen at any Taco Bell. I asked for another and they did make it but It was almost as burnt(maybe they need to turn the press down) but the second one was made with what I would say is aggravation that I would dare ask for a new one. It was hardly folded and also burnt.
Atmosphere: 4
Food: 1
Service: 5
Came an hour and a half before close and got told they were only making food for doordashes
Service: 1
0 STARS. LONG WAIT. BAD SERVICE. RUDE STAFF
They did not have what I ordered and wouldn’t give a refund. Let’s be clear, no food and no money back. If you’re confused, you should be. This place is horrible.
STAY AWAY!!
Atmosphere: 1
Food: 1
Service: 1
You wait 30+ minutes inside unless you yell at the employees every two seconds about your order. And if you got a specific order or anything more than four items? Forget what you paid for you’ll only receive 1/3 of it. Staff is walking around looking clueless while only one or two employees are actually working. And the food they just literally all suck at cooking. Potatoes was water, potato water. I’m just so mad
Atmosphere: 1
Food: 2
Service: 1
On multiple occasions we've seen all of the staff out smoking instead of working. We've waited a ridiculous amount of time for someone to answer at the drive thru to even take our order. Worst service of any fast food I've ever witnessed.
Food: 3
Service: 1
Restaurantji Recommends
Missing food, small portions, and unable to help us get the missing food because we did not “call the same day”
Atmosphere: 1
Food: 2
Service: 1
I placed a mobile order for a family bucket of chicken 12 pc and a pot pie at 7:34. When I arrived at 8:15 it was not ready. It was chaotic and Noone knew where my order was. Then it was a run around and they didn't know when my order would be ready. After waiting 40 minutes in the lobby I hopped in the drive thru only to find out that they hadn't even started my order. So I placed my order at 7:34 and it wasn't ready until 9:25. And oh by the way they don't issue refunds. They provide scrappy service, scrappy food and there is nothing you can do. Steer clear of this taco bell/KFC.
Atmosphere: 1
Food: 1
Service: 1
I ordered 1 sandwich, 1 burrito and 2 biscuits. 50 minutes later there was a lobby full of people waiting and I still had not got my tiny order. There was a circus at the counter between a few messed up orders so I just left without any food. Never again will I go there.
Atmosphere: 1
Food: 1
Service: 1
We came in and ordered, the lady behind the counter was very irritable and kept telling us to hold on when just trying to tell her how we wanted our food. We were then handed someone else’s food, which we unwrapped and realized was not ours, gave it back and the employees immediately began screaming at each other asking who handed the bag out wrong. Once they were done, they proceeded to hand out the food that my girlfriend and I had just had our hands all over. If it was mine I would’ve been disgusted. They then gave us most of what we ordered but we were given the wrong tacos after a 30 minute wait. At that point I just asked for a refund because I had to get home. I work in fast food myself as a manager and I can say they are definitely unprofessional and don’t really care about customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
The fries and taco i got were cold.... these workers are just lazy that's why,they work here.
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