Run by a bunch of kids. Waited to order while they joked with each other. Doesn't seem to be any supervision. How do kids learn responsibility at work if there is no one to show and teach them.
Chow Ming
It's hit or miss at this location with good service. Came through this Saturday morning and the drive through wait times were over twenty minutes. I was already late for work so not fun. Lol. Other times I have stopped by service was OK. The whole drive thru was off this morning bad. Not sure what happened. I'm sure alot of people drove off cause wait times were too long. Thats lost money. Other times I have stopped by things were smooth as pie.
Justina Ambers
Arrived 10 minutes before I had to leave for work, 7:20. I ordered and have now been sitting in a stand still drive thru for 22 minutes, I can’t drive out of line because of the way I’m tucked in and now I’m going to be 20 minutes + late for work, I suggest making your coffee at home or going to a quicker Dunkin (western Ave in Augusta)
Elizabeth Cyr
I normally love coming to this store. But good lordy. Who thought having a bunch of teens run the store was a good idea? There was this one girl I just, grr. She was making fun of this other employee's stutter. How disrespectful! And the conversations were NOT appropriate for work.
Heather Chapin
Usually a fairly ling wait but they consistently make my coffee perfect
betty everatt
Everyone at this Dunkin Donuts is great. I stop there a few times a week. Kind and friendly. It is a very busy DD but they seem to have a good system down to get the orders filled.
Lucas
Always a wait and Always wrong
Sophie Green
Lillian and Amanda know what I get everytime and get it punched in as soon as they know it's me which I appreciate so much !!! They are both so nice so glad they working here :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Sandra M.
The children that work there on weekends are terrible. They constantly mess up orders and forget to put things you paid for, and have an online receipt for. The little girl that messed up our online order, AGAIN, refused to give us what we paid for. They owe us money. We spent a lot of money there, trying to do business locally in our new neighborhood, but never again! Rude, refused to look at the receipt, refused to give us what we paid for, refused to admit they made a mistake, and basicly called my husband a thief, trying to get free food! Is she kidding???!!! Called several times only to be hung up on by a rude little girl pretending to be the manager. Don't bother. Go to ANY OTHER Dunkin but here!!!! Entitled little brats, disrespectful incompetent and argumentative, when they are clearly WRONG. I'm calling corporate next. They owe us money that we paid for nothing.
Atmosphere: 1
Food: 3
Service: 1
Yasighra Arts
Last day in Maine leaving for NYC & picking up at what seems a busy hub for morning drivers to get breakfast at this dunkin. Line at the drive through & the cash desk- 4 ladies working. But like working through their line. The manager even took a quick interview during the rush who was also a paying client. Ive worked in hospitality & still do customer service and I love to see a team work together to get through rushes like that. Wait wasn’t long and orders were coming out fast. Shoutout to the manager and the whole team really.
Ordered 15-20 minutes ahead for a meeting today. After we arrived we waited for 20 minutes and ended up having to leave with only part of our order. I wish they would removed this Dunkin and add a subway.
Atmosphere: 1
Service: 1
Melody Teague
the lady over the speaker was super friendly and they customized my drink perfectly. i got vanilla flavor in my strawberry coolatta which some places won’t do. my only complaint is i think they accidentally gave me a small when i ordered a medium, not a huge deal though cause the drink was really good and staff very friendly made up for it.
Atmosphere: 5
Food: 4
Service: 5
Ken Weymouth
I always order a midnight hot coffee and half the time they do the switch and give you the regular brew...then act all surprised when you call them on it.....watch them pour you the reg because there to lazy to have midnight brew going......and 20 minutes to get a coffee is crazy.....oh and cash only and then act put out when you give them American currency of a $100 bill
Atmosphere: 4
Food: 2
Service: 2
Dennis Worster
Staff is always fruendly but spent more than 25 mins in drive thru. I ordered coffee and sandwich through mobile. Got the sandwich but no coffee. They got that but extra time. Looked like other orders were wrong as witnessed passing coffees back and forth to customers.
Food: 4
Service: 2
Paul Ward
Can’t fathom how they can hire such stupid people. I don’t come here often and when i do. It’s wrong. Every time. This most recent visit my coffee is wrong and they gave me a muffin instead of a sandwich. I was too far down the road to turn around, and no one answers the phone and the voice mail is full. I’m disputing the transaction and never coming back
Run by a bunch of kids. Waited to order while they joked with each other. Doesn't seem to be any supervision. How do kids learn responsibility at work if there is no one to show and teach them.
It's hit or miss at this location with good service. Came through this Saturday morning and the drive through wait times were over twenty minutes. I was already late for work so not fun. Lol. Other times I have stopped by service was OK. The whole drive thru was off this morning bad. Not sure what happened. I'm sure alot of people drove off cause wait times were too long. Thats lost money. Other times I have stopped by things were smooth as pie.
Arrived 10 minutes before I had to leave for work, 7:20. I ordered and have now been sitting in a stand still drive thru for 22 minutes, I can’t drive out of line because of the way I’m tucked in and now I’m going to be 20 minutes + late for work, I suggest making your coffee at home or going to a quicker Dunkin (western Ave in Augusta)
I normally love coming to this store. But good lordy. Who thought having a bunch of teens run the store was a good idea? There was this one girl I just, grr. She was making fun of this other employee's stutter. How disrespectful! And the conversations were NOT appropriate for work.
Usually a fairly ling wait but they consistently make my coffee perfect
Everyone at this Dunkin Donuts is great. I stop there a few times a week. Kind and friendly. It is a very busy DD but they seem to have a good system down to get the orders filled.
Always a wait and Always wrong
Lillian and Amanda know what I get everytime and get it punched in as soon as they know it's me which I appreciate so much !!! They are both so nice so glad they working here :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
The children that work there on weekends are terrible. They constantly mess up orders and forget to put things you paid for, and have an online receipt for. The little girl that messed up our online order, AGAIN, refused to give us what we paid for. They owe us money. We spent a lot of money there, trying to do business locally in our new neighborhood, but never again! Rude, refused to look at the receipt, refused to give us what we paid for, refused to admit they made a mistake, and basicly called my husband a thief, trying to get free food! Is she kidding???!!! Called several times only to be hung up on by a rude little girl pretending to be the manager. Don't bother. Go to ANY OTHER Dunkin but here!!!! Entitled little brats, disrespectful incompetent and argumentative, when they are clearly WRONG. I'm calling corporate next. They owe us money that we paid for nothing.
Atmosphere: 1
Food: 3
Service: 1
Last day in Maine leaving for NYC & picking up at what seems a busy hub for morning drivers to get breakfast at this dunkin. Line at the drive through & the cash desk- 4 ladies working.
But like working through their line. The manager even took a quick interview during the rush who was also a paying client. Ive worked in hospitality & still do customer service and I love to see a team work together to get through rushes like that. Wait wasn’t long and orders were coming out fast. Shoutout to the manager and the whole team really.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered 15-20 minutes ahead for a meeting today. After we arrived we waited for 20 minutes and ended up having to leave with only part of our order. I wish they would removed this Dunkin and add a subway.
Atmosphere: 1
Service: 1
the lady over the speaker was super friendly and they customized my drink perfectly. i got vanilla flavor in my strawberry coolatta which some places won’t do. my only complaint is i think they accidentally gave me a small when i ordered a medium, not a huge deal though cause the drink was really good and staff very friendly made up for it.
Atmosphere: 5
Food: 4
Service: 5
I always order a midnight hot coffee and half the time they do the switch and give you the regular brew...then act all surprised when you call them on it.....watch them pour you the reg because there to lazy to have midnight brew going......and 20 minutes to get a coffee is crazy.....oh and cash only and then act put out when you give them American currency of a $100 bill
Atmosphere: 4
Food: 2
Service: 2
Staff is always fruendly but spent more than 25 mins in drive thru. I ordered coffee and sandwich through mobile. Got the sandwich but no coffee. They got that but extra time. Looked like other orders were wrong as witnessed passing coffees back and forth to customers.
Food: 4
Service: 2
Can’t fathom how they can hire such stupid people. I don’t come here often and when i do. It’s wrong. Every time. This most recent visit my coffee is wrong and they gave me a muffin instead of a sandwich. I was too far down the road to turn around, and no one answers the phone and the voice mail is full. I’m disputing the transaction and never coming back
Atmosphere: 1
Food: 1
Service: 1
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