I tried to use my points today to buy some hash browns and the manager said she couldn't accept them I showed her I converted them and she still wouldn't take them, she then tried to help me by taking my phone and converting more of said point. I had 3000 points and now I have 2100 thats 900 points she converted and I still didn't get any of tge items I converted.
Atmosphere: 3
Food: 5
Service: 2
Matthew Burnett
The pleasant young man wearing the protective medical mask who helped me today delivered some of the most brilliant and kind customer service that I have ever experienced in a Dunkin' donuts. He was articulate, nice, attentive, clearly listened to what I ordered even though it was a bit complicated, and made the order perfectly. I did not catch his name unfortunately. The iced cold brew that I ordered was refreshing but nowhere near as refreshing as that young man's attitude and customer service.
Atmosphere: 2
Food: 5
Service: 5
M H
Unprofessional three workers and no customers, No one acknowledges you when you walk in or ready to order.
Service: 1
Thomas “Cracker” Cooper
Well 530 nope got a lady that was rude and bitching about something God only knows I don't read sign language but I will say it's open considering it's only 20 minutes late !
Atmosphere: 1
Food: 1
Service: 1
Luck the Truck
I was doordashin an order from this location and as I came an and was waited for 2 orders I wasn’t greeted, workers were moving as if they had nothing better to do. I get it, the job isn’t exactly the best to have but making people feel unwanted especially if they’re just trying to pick up a delivery order is really unprofessional
Atmosphere: 2
Service: 1
Anne-Marie Hawkins
I’ve only been here twice but I was given a straw with my coffee and when I opened it the straw wasn’t even the same as they usually have and was covered inside and out with mold. Also the coffee was wrong both times I went.
James Engle
Rude and unreliable
Susie Lowell
I didn't get to order anything because they were only interested in the drive through. I waited 15 minutes and still didn't get to order. The worst place I've ever been
Marilyn Morgan
I'm having a crappy start to my day with a car accident on 295. The tow driver dropped me at this Dunkin. The employees here are so kind and welcoming. The restaurant is also very clean! Thank you for your hospitality!
Elizabeth Dalton
Usually love this Dunkin but watch out for Starr at the drive thru window. Placed a mobile order for drive thru and they didn’t have time to process it before I pulled up. This was not at all an issue for me. I offered to come back through, to which she responded quite curtly with me to pull back around the building and get back in line to give them more time. When I came back through she proceeded to had me my order by shoving and full hot drink, a bag full of food and a loose straw into my one hand. I nearly dropped the bag of food on the wet ground, almost dumped the drink on my self and I broke my straw due to the vice grip I had to have in order to grab all three things with my one hand. I don’t know what kind of day she was having but hopefully it improves.
I ordered a Cookie Butter Cold Brew with Cookie Butter Cold Foam and an older lady with short hair and glasses couldn’t comprehend how to take a good order, she didn’t even ask for cream and my drink turned out horrible. I am very disappointed and frustrated with this order, I was excited to try it and she has ruined my day with her poor skills. The location of this Dunkin Donuts is 325 St Johns St
Atmosphere: 1
Food: 1
Service: 1
Asma Mahamed
Today, I ordered a large matcha latte with light ice, and I was thoroughly disappointed. My drink wasn’t made right, and it wasn’t even filled to the top. This has become a pattern, every time the same older white woman with short hair and glasses takes my order, it ends up being incorrect. The lack of attention to detail and quality is frustrating. I wouldn’t recommend this place to anyone expecting good service or a well-prepared drink. This the location in John St Portland Maine
Atmosphere: 1
Food: 1
Service: 1
Kindra Blankenship
I get coffee and donuts here often. The location is prime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Croissant, Maple Sugar Bacon Breakfast Sandwich, Iced Macchiato, Dunkin' Lemonade Refreshers
Mki.12
Okay service, dirty tables and bathroom, manager came up to me while I was doing homework and asked if I was gonna buy anything. I had bought food an hour ago when I got there.
I tried to use my points today to buy some hash browns and the manager said she couldn't accept them I showed her I converted them and she still wouldn't take them, she then tried to help me by taking my phone and converting more of said point. I had 3000 points and now I have 2100 thats 900 points she converted and I still didn't get any of tge items I converted.
Atmosphere: 3
Food: 5
Service: 2
The pleasant young man wearing the protective medical mask who helped me today delivered some of the most brilliant and kind customer service that I have ever experienced in a Dunkin' donuts. He was articulate, nice, attentive, clearly listened to what I ordered even though it was a bit complicated, and made the order perfectly. I did not catch his name unfortunately. The iced cold brew that I ordered was refreshing but nowhere near as refreshing as that young man's attitude and customer service.
Atmosphere: 2
Food: 5
Service: 5
Unprofessional three workers and no customers, No one acknowledges you when you walk in or ready to order.
Service: 1
Well 530 nope got a lady that was rude and bitching about something God only knows I don't read sign language but I will say it's open considering it's only 20 minutes late !
Atmosphere: 1
Food: 1
Service: 1
I was doordashin an order from this location and as I came an and was waited for 2 orders I wasn’t greeted, workers were moving as if they had nothing better to do. I get it, the job isn’t exactly the best to have but making people feel unwanted especially if they’re just trying to pick up a delivery order is really unprofessional
Atmosphere: 2
Service: 1
I’ve only been here twice but I was given a straw with my coffee and when I opened it the straw wasn’t even the same as they usually have and was covered inside and out with mold. Also the coffee was wrong both times I went.
Rude and unreliable
I didn't get to order anything because they were only interested in the drive through. I waited 15 minutes and still didn't get to order. The worst place I've ever been
I'm having a crappy start to my day with a car accident on 295. The tow driver dropped me at this Dunkin. The employees here are so kind and welcoming. The restaurant is also very clean! Thank you for your hospitality!
Usually love this Dunkin but watch out for Starr at the drive thru window. Placed a mobile order for drive thru and they didn’t have time to process it before I pulled up. This was not at all an issue for me. I offered to come back through, to which she responded quite curtly with me to pull back around the building and get back in line to give them more time. When I came back through she proceeded to had me my order by shoving and full hot drink, a bag full of food and a loose straw into my one hand. I nearly dropped the bag of food on the wet ground, almost dumped the drink on my self and I broke my straw due to the vice grip I had to have in order to grab all three things with my one hand. I don’t know what kind of day she was having but hopefully it improves.
Restaurantji Recommends
I ordered a Cookie Butter Cold Brew with Cookie Butter Cold Foam and an older lady with short hair and glasses couldn’t comprehend how to take a good order, she didn’t even ask for cream and my drink turned out horrible. I am very disappointed and frustrated with this order, I was excited to try it and she has ruined my day with her poor skills. The location of this Dunkin Donuts is 325 St Johns St
Atmosphere: 1
Food: 1
Service: 1
Today, I ordered a large matcha latte with light ice, and I was thoroughly disappointed. My drink wasn’t made right, and it wasn’t even filled to the top. This has become a pattern, every time the same older white woman with short hair and glasses takes my order, it ends up being incorrect. The lack of attention to detail and quality is frustrating. I wouldn’t recommend this place to anyone expecting good service or a well-prepared drink. This the location in John St Portland Maine
Atmosphere: 1
Food: 1
Service: 1
I get coffee and donuts here often. The location is prime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Croissant, Maple Sugar Bacon Breakfast Sandwich, Iced Macchiato, Dunkin' Lemonade Refreshers
Okay service, dirty tables and bathroom, manager came up to me while I was doing homework and asked if I was gonna buy anything. I had bought food an hour ago when I got there.
Atmosphere: 2
Food: 2
Service: 2
Pretty fire
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Pumpkin Donut
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