I ordered a Cookie Butter Cold Brew with Cookie Butter Cold Foam and an older lady with short hair and glasses couldn’t comprehend how to take a good order, she didn’t even ask for cream and my drink turned out horrible. I am very disappointed and frustrated with this order, I was excited to try it and she has ruined my day with her poor skills. The location of this Dunkin Donuts is 325 St Johns St
Atmosphere: 1
Food: 1
Service: 1
Asma Mahamed
Today, I ordered a large matcha latte with light ice, and I was thoroughly disappointed. My drink wasn’t made right, and it wasn’t even filled to the top. This has become a pattern, every time the same older white woman with short hair and glasses takes my order, it ends up being incorrect. The lack of attention to detail and quality is frustrating. I wouldn’t recommend this place to anyone expecting good service or a well-prepared drink. This the location in John St Portland Maine
Atmosphere: 1
Food: 1
Service: 1
Kindra Blankenship
I get coffee and donuts here often. The location is prime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Croissant, Maple Sugar Bacon Breakfast Sandwich, Iced Macchiato, Dunkin' Lemonade Refreshers
Mki.12
Okay service, dirty tables and bathroom, manager came up to me while I was doing homework and asked if I was gonna buy anything. I had bought food an hour ago when I got there.
Atmosphere: 2
Food: 2
Service: 2
Dan Nuggies
Pretty fire
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Pumpkin Donut
atl money
This Dunkin' Donuts on St. John Street is like a hit or miss. Some of the employees, particularly the teenagers need proper training on how to greet customers. It's not about just asking, "What do you want?" but about showing politeness with phrases like, "May I help you?" or "May I take your order?" Additionally, they don’t seem to know how to make drinks properly. It's really hit or miss—you have to go there at the right time to get good quality coffee, lattes, and such. However, I really appreciate the two older ladies who have been working there for a long time. They do an amazing job.
Atmosphere: 3
Food: 4
Service: 4
Kimberly Theberge
Would give 0 stars if I could. Very arrogant Rude employees and well tt management was no better and didn't even get my order right and it took them 15 minutes to get 1 of 3 coffees and another 20 together the other 2 and they were made totally wrong and my sandwich was burnt and made wrong I asked for ham and got sausage asked for biscuit and got English muffin these people apparently can't read
Atmosphere: 1
Food: 1
Service: 1
Rachel G
Order here if you would like soggy, wet donuts. This has happened to my order multiple times. The powder on the donuts will literally be dissolved because the donuts are soaking wet.
It’s getting to the point where it feels like they are purposefully throwing donuts into bags however they feel like and dumping water on them because they hate me or something.
The picture attached doesn’t do it justice- the naked donut on top was a jelly donut whose powder completely dissolved within minutes of me picking up my order. Not to mention they sandwiched the tops of two frosting donuts together which added even more to the sticky, soggy mess.
Atmosphere: 1
Food: 1
Service: 1
Crystal Giddens
I ordered a iced chai tea expecting that they know when the color is off or if it doesn't seem right. The lady gave me mostly milk and the color was very light with very little chai in it. If I wanted a large milk, I would have asked for one. I gave it back and asked for it to be remade. The lady remade the drink the exact same way as the first knowing that I did not like it the first time. What makes them think making it the same way each time is going to make me change my opinion? They waste their time when they don't pay attention or use common sense when serving the guest.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Donuts
C
Ignore the air of desperation which suffuses the area. It's a symptom of venture capitalism. The store and location are quite nice. Early morning staff stir the drinks properly and remember the bacon.
They needed to do a better job cleaning the store because every time I come its a mess to sit down and its not a good place to go when the place is a mess especially when you're going to eat or drink
I ordered a Cookie Butter Cold Brew with Cookie Butter Cold Foam and an older lady with short hair and glasses couldn’t comprehend how to take a good order, she didn’t even ask for cream and my drink turned out horrible. I am very disappointed and frustrated with this order, I was excited to try it and she has ruined my day with her poor skills. The location of this Dunkin Donuts is 325 St Johns St
Atmosphere: 1
Food: 1
Service: 1
Today, I ordered a large matcha latte with light ice, and I was thoroughly disappointed. My drink wasn’t made right, and it wasn’t even filled to the top. This has become a pattern, every time the same older white woman with short hair and glasses takes my order, it ends up being incorrect. The lack of attention to detail and quality is frustrating. I wouldn’t recommend this place to anyone expecting good service or a well-prepared drink. This the location in John St Portland Maine
Atmosphere: 1
Food: 1
Service: 1
I get coffee and donuts here often. The location is prime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Croissant, Maple Sugar Bacon Breakfast Sandwich, Iced Macchiato, Dunkin' Lemonade Refreshers
Okay service, dirty tables and bathroom, manager came up to me while I was doing homework and asked if I was gonna buy anything. I had bought food an hour ago when I got there.
Atmosphere: 2
Food: 2
Service: 2
Pretty fire
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Pumpkin Donut
This Dunkin' Donuts on St. John Street is like a hit or miss. Some of the employees, particularly the teenagers need proper training on how to greet customers. It's not about just asking, "What do you want?" but about showing politeness with phrases like, "May I help you?" or "May I take your order?" Additionally, they don’t seem to know how to make drinks properly. It's really hit or miss—you have to go there at the right time to get good quality coffee, lattes, and such. However, I really appreciate the two older ladies who have been working there for a long time. They do an amazing job.
Atmosphere: 3
Food: 4
Service: 4
Would give 0 stars if I could. Very arrogant Rude employees and well tt management was no better and didn't even get my order right and it took them 15 minutes to get 1 of 3 coffees and another 20 together the other 2 and they were made totally wrong and my sandwich was burnt and made wrong I asked for ham and got sausage asked for biscuit and got English muffin these people apparently can't read
Atmosphere: 1
Food: 1
Service: 1
Order here if you would like soggy, wet donuts. This has happened to my order multiple times. The powder on the donuts will literally be dissolved because the donuts are soaking wet.
It’s getting to the point where it feels like they are purposefully throwing donuts into bags however they feel like and dumping water on them because they hate me or something.
The picture attached doesn’t do it justice- the naked donut on top was a jelly donut whose powder completely dissolved within minutes of me picking up my order. Not to mention they sandwiched the tops of two frosting donuts together which added even more to the sticky, soggy mess.
Atmosphere: 1
Food: 1
Service: 1
I ordered a iced chai tea expecting that they know when the color is off or if it doesn't seem right. The lady gave me mostly milk and the color was very light with very little chai in it. If I wanted a large milk, I would have asked for one. I gave it back and asked for it to be remade. The lady remade the drink the exact same way as the first knowing that I did not like it the first time. What makes them think making it the same way each time is going to make me change my opinion? They waste their time when they don't pay attention or use common sense when serving the guest.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Donuts
Ignore the air of desperation which suffuses the area. It's a symptom of venture capitalism.
The store and location are quite nice. Early morning staff stir the drinks properly and remember the bacon.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They needed to do a better job cleaning the store because every time I come its a mess to sit down and its not a good place to go when the place is a mess especially when you're going to eat or drink
Trying to charge you $5 for a hot coffee
Terrible customer service
Atmosphere: 2
Food: 3
Service: 1
Trying to charge you $5 for a hot coffee
Always hits the spot, it's Dunkies after all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Bagels, Donuts, Munchkins Donut Hole Treats, Muffins, Croissant, Egg and Cheese
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