Out of all the employees there maybe only one that actually seems to know what they are doing and is not rude as hell to customers... There is one particular woman who is extremely rude to customers and seems like she is to fed up to even be bothered to take people's orders. I've been going to this dunkins off n on thru the summer and have had very few good experiences. I try and avoid this dunkins but certain days on my way to work it's convenient... When it's actually fully staffed and the employees aren't being rude as hell to their customers....
Atmosphere: 1
Food: 2
Service: 1
Jay Lyford
Our coffee was not hot at all I was so desperate that I asked her to microwave the coffee “We don’t have a microwave” Didn’t offer to make fresh coffee and change our coffees Terrible service (brunette/blond ends ) She did not even smile once Was like we were bothering her She’s in the wrong business. Skip this location Terrible terrible experience!!
Andy Kidwell
While picking up an order I asked to use the restroom, the first employee said their wasn't one. Another customer walked in shortly after asked the 2nd employee to use the restroom and she unlocked it for her.
Unreal.
Atmosphere: 1
Food: 1
Service: 1
Jaimie Mulligan
Normally I don't post negative feedback publicly, but I thought this was warranted. I ordered boxes of coffee for my office via online - I usually order from this location because it is located close to another store I get pastries from for the morning meeting. When I arrived, they gave me 12-13 large cups of coffee and still charged me for the boxes. I tried to explain that I ordered the boxes because I needed the insulation to keep the coffees hot. They told me that a different store took their boxes. I understand stores are hard to manage, but if you can't give me the item as I asked, you should cancel that order or mark it as something I cannot order online. Additionally, you should communicate that to the customer before they arrive so they can make a decision about their order. Managing 12-13 cups of coffee was difficult, even with the moving box they gave me. The coffee was colder than usual. The solution they provided me was that I could drive to a different store to get a box for the coffee. I did end up doing that, and had to pay for the boxes a second time (not the fault of the second store). The second store also had to make me a funnel since now I had to pour the hot coffee from large cups into the boxes myself ... This location has always appeared to be in shambles when I've gone previously and I thought it was due to maybe staffing issues. Now I really think it's a training/education issue. Whatever it is, please take this feedback and address it.
Atmosphere: 3
Food: 2
Service: 1
Maximum
Worker was amazing! But the food was such a flop, they were out of pumpkin syrup on Pumpkin Almond swirl drink. This photo was taken 3 minutes after getting the order 🥲 dunking pleeease for $10 what is thisssss
Food: 1
Service: 5
David Blugerman
very hard working employees - who are grossly underpaid as ive learned... It frankly creates an atmosphere of uncomfortable near panic behind the counter.
but the donut quality cannot go any further. they've reached their max.
My recommendation: go local for your donuts. Def don't even trust Dunkins' boston creme or the Chocolate glazed. There's apparently an arrest warrant out for them impersonating a donut.
stay real w your donuts and say No to fakes.
Atmosphere: 1
Food: 2
Service: 3
roccoj083
No doughnuts, young guy with a piss poor attitude. No eye contact, grabbed his phone as soon as my wife started speaking. Don’t know what’s happening in this town, but as a tourist from out of town, I’ll be bypassing Portland next time.
Atmosphere: 1
Food: 1
Service: 1
atl money
That Dunkin' Donuts was a hot mess. The employees seemed like they were on something, but they were still hardworking. It felt like the same homeless people you see in Portland begging for change were making your coffee. They acted super fast, but you could tell they were on something. We were just watching in awe, like, "Is this really happening?" They were super kind, though. Would I ever go back? Hell no. They made my drink wrong, and I paid $7.00. I took it and left. But would I go back? Hell no.
Atmosphere: 2
Food: 2
Service: 5
Mike
They just dont do call ahead orders, and I got some rage-addled dbag dude kid with ear buds in, letting fbombs fly like the insecure zoomer he is. Kind don't wanna eat my food now after all the slamming behind the counter, and didn't wanna ask for a refund either. Seek help kid.
Atmosphere: 1
Food: 2
Service: 1
Tracy Caine
Background music very offensive. Counter worker more interested in her phone than the customer. First time/last time here.
They just dont do call ahead orders, and I got some rage-addled dbag dude kid with ear buds in, letting fbombs fly like the insecure zoomer he is. Kind don't wanna eat my food now after all the slamming behind the counter, and didn't wanna ask for a refund either. Seek help kid.
Atmosphere: 1
Food: 2
Service: 1
Erik Anderson
You ever get the feeling that you're bothering someone by ordering from them? Yea, that's the vibe here.
Atmosphere: 1
Food: 4
Service: 1
Erica Hamby
I go to this location often and the ladies that work there are crabby everyday. You thank them and don’t get a response back. So irritating. Not friendly at all. Need better customer service!! Wish you could speak with a manager about their behavior. Not to mention it’s always dirty.
Atmosphere: 1
Food: 4
Service: 1
mariah simmons
My fiancé and I had a horrible experience at this location on 5/18/24 @ 9:30a. The women working there were VERY rude and should not be working in customer service. We will not be going back there .
Out of all the employees there maybe only one that actually seems to know what they are doing and is not rude as hell to customers... There is one particular woman who is extremely rude to customers and seems like she is to fed up to even be bothered to take people's orders. I've been going to this dunkins off n on thru the summer and have had very few good experiences. I try and avoid this dunkins but certain days on my way to work it's convenient... When it's actually fully staffed and the employees aren't being rude as hell to their customers....
Atmosphere: 1
Food: 2
Service: 1
Our coffee was not hot at all
I was so desperate that I asked her to microwave the coffee
“We don’t have a microwave”
Didn’t offer to make fresh coffee and change our coffees
Terrible service (brunette/blond ends )
She did not even smile once
Was like we were bothering her
She’s in the wrong business.
Skip this location
Terrible terrible experience!!
While picking up an order I asked to use the restroom, the first employee said their wasn't one. Another customer walked in shortly after asked the 2nd employee to use the restroom and she unlocked it for her.
Unreal.
Atmosphere: 1
Food: 1
Service: 1
Normally I don't post negative feedback publicly, but I thought this was warranted. I ordered boxes of coffee for my office via online - I usually order from this location because it is located close to another store I get pastries from for the morning meeting. When I arrived, they gave me 12-13 large cups of coffee and still charged me for the boxes. I tried to explain that I ordered the boxes because I needed the insulation to keep the coffees hot. They told me that a different store took their boxes. I understand stores are hard to manage, but if you can't give me the item as I asked, you should cancel that order or mark it as something I cannot order online. Additionally, you should communicate that to the customer before they arrive so they can make a decision about their order. Managing 12-13 cups of coffee was difficult, even with the moving box they gave me. The coffee was colder than usual. The solution they provided me was that I could drive to a different store to get a box for the coffee. I did end up doing that, and had to pay for the boxes a second time (not the fault of the second store). The second store also had to make me a funnel since now I had to pour the hot coffee from large cups into the boxes myself ... This location has always appeared to be in shambles when I've gone previously and I thought it was due to maybe staffing issues. Now I really think it's a training/education issue. Whatever it is, please take this feedback and address it.
Atmosphere: 3
Food: 2
Service: 1
Worker was amazing! But the food was such a flop, they were out of pumpkin syrup on Pumpkin Almond swirl drink. This photo was taken 3 minutes after getting the order 🥲 dunking pleeease for $10 what is thisssss
Food: 1
Service: 5
very hard working employees - who are grossly underpaid as ive learned... It frankly creates an atmosphere of uncomfortable near panic behind the counter.
but the donut quality cannot go any further. they've reached their max.
My recommendation: go local for your donuts. Def don't even trust Dunkins' boston creme or the Chocolate glazed. There's apparently an arrest warrant out for them impersonating a donut.
stay real w your donuts and say No to fakes.
Atmosphere: 1
Food: 2
Service: 3
No doughnuts, young guy with a piss poor attitude. No eye contact, grabbed his phone as soon as my wife started speaking. Don’t know what’s happening in this town, but as a tourist from out of town, I’ll be bypassing Portland next time.
Atmosphere: 1
Food: 1
Service: 1
That Dunkin' Donuts was a hot mess. The employees seemed like they were on something, but they were still hardworking. It felt like the same homeless people you see in Portland begging for change were making your coffee. They acted super fast, but you could tell they were on something. We were just watching in awe, like, "Is this really happening?" They were super kind, though. Would I ever go back? Hell no. They made my drink wrong, and I paid $7.00. I took it and left. But would I go back? Hell no.
Atmosphere: 2
Food: 2
Service: 5
They just dont do call ahead orders, and I got some rage-addled dbag dude kid with ear buds in, letting fbombs fly like the insecure zoomer he is. Kind don't wanna eat my food now after all the slamming behind the counter, and didn't wanna ask for a refund either. Seek help kid.
Atmosphere: 1
Food: 2
Service: 1
Background music very offensive. Counter worker more interested in her phone than the customer. First time/last time here.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
They just dont do call ahead orders, and I got some rage-addled dbag dude kid with ear buds in, letting fbombs fly like the insecure zoomer he is. Kind don't wanna eat my food now after all the slamming behind the counter, and didn't wanna ask for a refund either. Seek help kid.
Atmosphere: 1
Food: 2
Service: 1
You ever get the feeling that you're bothering someone by ordering from them? Yea, that's the vibe here.
Atmosphere: 1
Food: 4
Service: 1
I go to this location often and the ladies that work there are crabby everyday. You thank them and don’t get a response back. So irritating. Not friendly at all. Need better customer service!! Wish you could speak with a manager about their behavior. Not to mention it’s always dirty.
Atmosphere: 1
Food: 4
Service: 1
My fiancé and I had a horrible experience at this location on 5/18/24 @ 9:30a. The women working there were VERY rude and should not be working in customer service. We will not be going back there .
Service: 1
Was fresh coffee and food
Atmosphere: 5
Food: 5
Service: 5
Loading...