NO PHONE NUMBER TO CALL WHEN THERE'S A PROBLEM. Our "next day" order took two days. Dead lobster arrived a day late for the birthday dinner. Kinda takes the fun out of it. E-mail only, and they don't respond to that. Frustrating that there's no way to contact the seller when things go wrong.
Allan Knox
Outstanding experience. 12 lobsters arrived exactly when they said. They were all alive and tasted great.
Mark Kaminski
The go to place for lobsters before you go home!!!!
Brian T
I have used them for years and never a problem. Today, I ordered for my moms 87th birthday. Somehow I made a mistake and put my ship to address instead of hers. As SOON as I got the email confirmation, I tried calling and did so for 11 times through out the day. No one answered the phone. I emailed back to please change address and no one responded. I feel bad that my mom will not get her lobster. She loves them. :(
Tamara Mace
super fresh sassy lobsters .. so sweet and delish
Barbara Breitsameter
Friends of ours recommended MLD. We wrote MLD with a question about getting a Saturday delivery. Well, they never got back to us. No phone number listed to call either. Offering excellent customer service especially in these economic times is a lifeline for every business. They lost our business and an over $500 SALE
Lisa Scheib
I have attempted to contact this company numerous times about my order, that is supposed to arrive today, shipped overnight. But is arriving Monday, 8/10 surely with dead lobsters. How do I get through to someone?
Stephen Fitzgerald
So I ordered some lobsters for my dad for Father’s Day. I placed my order on June 15th and for delivery for Friday 19th which they were do to arrive by 1030AM. Well UPS didn’t deliver them to my Dad till Monday at 3:30 in the afternoon so those live lobsters sat and suffered in a hot truck all weekend.
Marie Anthony
I placed an order online. On last page I noticed the shipping address was incorrect. Spoke with a women from company and she fixed it. So I thought. In confirming email, the street # is still incorrect. Soooo I call again. She confirmed address with me and stated all set. Yet another email sent with INCORRECT street number again! This is on a friday,they are not open on Saturday. I tried calling ,literally ALLda on Friday! NO ANSWER. My package shipped to wrong address!Too late to intercept thru UPS. My recipient of package had to go to the address it shipped to and try to intercept!,,this is still in progress. Will update soon. Not happy AT ALL with this company!UPDATE. My package was NOT delivered ,still to wrong address, until Monday June 1st. I spoke with company this a.m. and they stated I will get a refund. Will update soon to let you know if that happens.
Jason
First time ordering and it won’t be the last! Lobsters arrived alive and fresh. Glad we decided to go with you out of the many competitors out there! My very southern neighbors finally got to experience what a Maine lobstah taste like and they are hooked. I’m originally from Boston and lobsters here are just not the same. We’ll be ordering again for sure. Thank youJason from North Carolina
I had a very negative experience with this company. After spending ~$140 on the purchase of 2 live lobsters for Mother’s Day, I was very disappointed to find that the lobsters arrived dead and unsafe to eat. The lobsters arrived well after their scheduled delivery date and the gel pack that had been in the box was not even cold.This company has been completely unhelpful and uncommunicative in resolving the issue, even after I have emailed them multiple times.Do not purchase from this business. You are gambling on whether you will receive a usable product. If you have any issues, the company does not have the customer service to even attempt to make things right.
MelissaandIan Langham
Excellent, fresh lobster & seafood, convenient delivery & ordering. Maine Lobster Direct is always our first choice for special occasions because we can count on everyone being delighted, and FULL!
Gerry Magnuson
You are asking for my opinion...I can only give you a fact: My Cousin Sindy received the 4 lobster the day after I ordered them, and consumed within a very short time after. When I order some for me, THEN I will give you my opinion, Maybe I could trade Mayport jumbo shrimp......one for one wouldn't be fair...lol
Lewis Greenman
I have about a 12 year track record with these guys. Customer service have always been great and generous in the rare event there was an issue. I’ve got another order arriving in 2 days and as always can’t wait for it to arrive.
Shannon Vella Coulie
We have ordered from Maine Lobster Direct for the last three years and have NEVER had any issues!! Very fast and prompt service! I highly recommend this company!
NO PHONE NUMBER TO CALL WHEN THERE'S A PROBLEM. Our "next day" order took two days. Dead lobster arrived a day late for the birthday dinner. Kinda takes the fun out of it. E-mail only, and they don't respond to that. Frustrating that there's no way to contact the seller when things go wrong.
Outstanding experience. 12 lobsters arrived exactly when they said. They were all alive and tasted great.
The go to place for lobsters before you go home!!!!
I have used them for years and never a problem. Today, I ordered for my moms 87th birthday. Somehow I made a mistake and put my ship to address instead of hers. As SOON as I got the email confirmation, I tried calling and did so for 11 times through out the day. No one answered the phone. I emailed back to please change address and no one responded. I feel bad that my mom will not get her lobster. She loves them. :(
super fresh sassy lobsters .. so sweet and delish
Friends of ours recommended MLD. We wrote MLD with a question about getting a Saturday delivery. Well, they never got back to us. No phone number listed to call either. Offering excellent customer service especially in these economic times is a lifeline for every business. They lost our business and an over $500 SALE
I have attempted to contact this company numerous times about my order, that is supposed to arrive today, shipped overnight. But is arriving Monday, 8/10 surely with dead lobsters. How do I get through to someone?
So I ordered some lobsters for my dad for Father’s Day. I placed my order on June 15th and for delivery for Friday 19th which they were do to arrive by 1030AM. Well UPS didn’t deliver them to my Dad till Monday at 3:30 in the afternoon so those live lobsters sat and suffered in a hot truck all weekend.
I placed an order online. On last page I noticed the shipping address was incorrect. Spoke with a women from company and she fixed it. So I thought. In confirming email, the street # is still incorrect. Soooo I call again. She confirmed address with me and stated all set. Yet another email sent with INCORRECT street number again! This is on a friday,they are not open on Saturday. I tried calling ,literally ALLda on Friday! NO ANSWER. My package shipped to wrong address!Too late to intercept thru UPS. My recipient of package had to go to the address it shipped to and try to intercept!,,this is still in progress. Will update soon. Not happy AT ALL with this company!UPDATE. My package was NOT delivered ,still to wrong address, until Monday June 1st. I spoke with company this a.m. and they stated I will get a refund. Will update soon to let you know if that happens.
First time ordering and it won’t be the last! Lobsters arrived alive and fresh. Glad we decided to go with you out of the many competitors out there! My very southern neighbors finally got to experience what a Maine lobstah taste like and they are hooked. I’m originally from Boston and lobsters here are just not the same. We’ll be ordering again for sure. Thank youJason from North Carolina
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I had a very negative experience with this company. After spending ~$140 on the purchase of 2 live lobsters for Mother’s Day, I was very disappointed to find that the lobsters arrived dead and unsafe to eat. The lobsters arrived well after their scheduled delivery date and the gel pack that had been in the box was not even cold.This company has been completely unhelpful and uncommunicative in resolving the issue, even after I have emailed them multiple times.Do not purchase from this business. You are gambling on whether you will receive a usable product. If you have any issues, the company does not have the customer service to even attempt to make things right.
Excellent, fresh lobster & seafood, convenient delivery & ordering. Maine Lobster Direct is always our first choice for special occasions because we can count on everyone being delighted, and FULL!
You are asking for my opinion...I can only give you a fact: My Cousin Sindy received the 4 lobster the day after I ordered them, and consumed within a very short time after. When I order some for me, THEN I will give you my opinion, Maybe I could trade Mayport jumbo shrimp......one for one wouldn't be fair...lol
I have about a 12 year track record with these guys. Customer service have always been great and generous in the rare event there was an issue. I’ve got another order arriving in 2 days and as always can’t wait for it to arrive.
We have ordered from Maine Lobster Direct for the last three years and have NEVER had any issues!! Very fast and prompt service! I highly recommend this company!
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