Dunkin'
$ • Coffee Shops, DonutsAbout Dunkin' Donuts
Customers' Favorites
Sweet Black Pepper Breakfast Sandwich
Maple Sugar Bacon Breakfast Sandwich
Munchkins Donut Hole Treats
Sausage Egg and Cheese
Stuffed Biscuit Bites
Brownie Batter Donut
Apple Fritter
Hash Browns
Iced Latte
Croissant
Dunkin' Donuts Reviews
177 ratings
Share your opinion about Dunkin'
😊great coffee and great staff...keep up the great work! 😊
I will start by saying I work in the restaurant industry myself so I understand the stress. I’ve come to this Dunkin many times over the years as I live in Richmond and they have CONSISTENTLY messed up every order I pay for. Anytime I ever get the chipotle hash brown wake up wrap and ask for sausage, they either give me one with bacon or JUST sausage and egg. As for the coffee, anytime I order one of the seasonal drinks, they never put cold foam or sweetener in it. Today...read full review
tookkk forever… 30 minutes for hash browns.
Hours
| Monday | 4:30AM - 8PM |
| Tuesday | 4:30AM - 8PM |
| Wednesday | 4:30AM - 8PM |
| Thursday | 4:30AM - 8PM |
| Friday | 4:30AM - 8PM |
| Saturday | 4:30AM - 8PM |
| Sunday | 4:30AM - 8PM |
Dunkin' is a rest stop on the way south, known for its hashbrowns that may sometimes taste like bacon. A customer had a negative experience with cross-contamination and requested the return of coconut milk. The service can vary, with some staff members being friendly, helpful, and efficient, while others have been criticized for poor product knowledge, lack of cleanliness, and slow service. Recently, a young employee named Daniel has been praised for his exceptional service, earning loyalty from long-term customers who now prefer this location over others nearby. Customers have also shared positive experiences with staff like Brenda and a mystery worker, especially when they go above and beyond to help, such as fixing app issues quickly. However, there have been instances where the service was not as smooth, such as receiving a regular iced coffee instead of a signature latte, and staff being distracted by conversations rather than focusing on customer needs. Despite some issues, the restaurant features a well-stocked display case and knowledgeable employees, and overall customer satisfaction seems to be improving thanks to the helpful and friendly staff.