This Dunkin is ALWAYS busy. But the service is ALWAYS accommodating!
Atmosphere: 3
Food: 5
Service: 5
Bec Kemp
The manager flat out told me that the drive thru gets priority, it is Dunkin Donuts policy, then mobile orders, and lastly the people who walk in who are standing right in front of them. So, while she took a personal phone call, she left us standing there. The service to people inside isn't timed, so they simply don't care. Then I had to wait for her to go out into the lobby to get her cell phone charger before she would see that my food was made. I was left standing there a ridiculous and excessive amount of time. And because I had already purchased a bottled drink, and was standing there waiting so long, they asked two more times to ring me up even though I had paid long before. Great way to make a customer with a $58.00 purchase feel valued, not. The one who disappeared for awhile didn't notice because she was on her phone, although we could see her. There were three women there, two ornery ones and one sweet, brow beaten 3rd girl who they treated terribly. My guess us that 3rd girl won't last long.They have cameras to verify this but the franchise owner simply doesn't care and Dunkin corporate couldn't give a crap. When they put the ad in the paper for employees the requirement must be for the potential candidate to be extremely rude. I went there to buy a requested gift card but NEVER again. And, by the way, any gas station has better service and equal coffee. Dunkin Donuts gets less than a D-. FFFFail!
Edit: I forgot to mention the flies! EVERYWHERE! And why I don't eat the donuts! Also, I heard them talking while ignoring me about who's mother was in the drive thru line. They play favorites with locals they like.
Service: 1
Mark Simpson
Call in order for a business, large order for a retirement party. The two employees on duty did not know how to fill a box of Joe. Had to have someone from another location come over. Your job is coffee! If you can't fill a box with coffee you shouldn't be working there or the store should close.
Atmosphere: 2
Food: 1
Service: 1
Veronica White
Filthiest Dunkin' I've ever been in. š¤¢
Jordan Brigham
Be prepared to wait 30 minutes. This place is incredibly understaffed.
Daniel Mitchell
This place is a absolute joke ordered about 50$ worth of food only for 2 things out of it as u can see obviously not put together the best obviously rushed I then call back Dunkin and there excuse is that itās DoorDashs fault the thing about DoorDash is that they donāt make the food they pick it up!! I call back Dunkinā and I then ask to talk to Jenna a higher up over seeing this Dunkin she worker on the phone goes ājenna thatās crazyā after us talking back n fourth it some how escalated to her telling me to pull up and do something about it. If the management is seeing this do something about this having employees that not only donāt care about there job but support fighting and violence is a major red flag for anyone that orders food from DO NOT EAT HERE!!!!
Food: 1
Service: 1
Alessandro Medici
Meh. It's not the worker's fault this place sucks. If it were, not every single location would be complete and utter chaos. It's a systemic issue. Do better. Or close and leave the buisness to our local coffee shops. America does not run on Duncan. America stands around and waits 45 minutes for a coffee.
Atmosphere: 1
Food: 1
Service: 1
Keke āKekeā Douglass
This is one of my top 3 Dunkinās in Maine. Every worker there is actually nice. THEY MAKE YOU YOUR DRINK HOW YOUUU WANT IT! Without saying oh we canāt do that. Every time I go in they are cleaning the place as well. They have more donuts to choose from as well just donāt show up 2 hours before closing because theyāll only have about 3 kinds left lol.
Atmosphere: 5
Food: 5
Service: 5
Cube Scouts
Flies everywhere. Customer service 0!!!!frozen drinks completely melted somehow.
BUYER BEWARE: Slowest, most unorganized Dunkin I've ever been to.
Atmosphere: 2
Food: 4
Service: 1
Mogger Mitchell
Worst Duncan around terrible service I had to wait for 35 minutes when there was only 3 cars in the drive thru ignoring us at the window and taking more orders and not even getting a payment. We had to leave because we were were sitting at the window for 20 minutes. If I could give 0 stars I would
Service: 1
Paul Fournier
Friendly efficient staff
Atmosphere: 4
Food: 4
Service: 4
Ann
I wish I could give this place 0 starts. Pathetic excuse of coffee. I added three extra shots of espresso and it still comes out looking like milk. Never fails. And thereās literally so many bugs/flies flying around. Staff is not helpful.
Waiting for coffee for over 30 minutes
This Dunkin is ALWAYS busy. But the service is ALWAYS accommodating!
Atmosphere: 3
Food: 5
Service: 5
The manager flat out told me that the drive thru gets priority, it is Dunkin Donuts policy, then mobile orders, and lastly the people who walk in who are standing right in front of them. So, while she took a personal phone call, she left us standing there. The service to people inside isn't timed, so they simply don't care. Then I had to wait for her to go out into the lobby to get her cell phone charger before she would see that my food was made. I was left standing there a ridiculous and excessive amount of time. And because I had already purchased a bottled drink, and was standing there waiting so long, they asked two more times to ring me up even though I had paid long before. Great way to make a customer with a $58.00 purchase feel valued, not. The one who disappeared for awhile didn't notice because she was on her phone, although we could see her. There were three women there, two ornery ones and one sweet, brow beaten 3rd girl who they treated terribly. My guess us that 3rd girl won't last long.They have cameras to verify this but the franchise owner simply doesn't care and Dunkin corporate couldn't give a crap. When they put the ad in the paper for employees the requirement must be for the potential candidate to be extremely rude. I went there to buy a requested gift card but NEVER again. And, by the way, any gas station has better service and equal coffee. Dunkin Donuts gets less than a D-. FFFFail!
Edit: I forgot to mention the flies! EVERYWHERE! And why I don't eat the donuts! Also, I heard them talking while ignoring me about who's mother was in the drive thru line. They play favorites with locals they like.
Service: 1
Call in order for a business, large order for a retirement party. The two employees on duty did not know how to fill a box of Joe. Had to have someone from another location come over. Your job is coffee! If you can't fill a box with coffee you shouldn't be working there or the store should close.
Atmosphere: 2
Food: 1
Service: 1
Filthiest Dunkin' I've ever been in. š¤¢
Be prepared to wait 30 minutes. This place is incredibly understaffed.
This place is a absolute joke ordered about 50$ worth of food only for 2 things out of it as u can see obviously not put together the best obviously rushed I then call back Dunkin and there excuse is that itās DoorDashs fault the thing about DoorDash is that they donāt make the food they pick it up!! I call back Dunkinā and I then ask to talk to Jenna a higher up over seeing this Dunkin she worker on the phone goes ājenna thatās crazyā after us talking back n fourth it some how escalated to her telling me to pull up and do something about it. If the management is seeing this do something about this having employees that not only donāt care about there job but support fighting and violence is a major red flag for anyone that orders food from DO NOT EAT HERE!!!!
Food: 1
Service: 1
Meh. It's not the worker's fault this place sucks. If it were, not every single location would be complete and utter chaos. It's a systemic issue. Do better. Or close and leave the buisness to our local coffee shops. America does not run on Duncan. America stands around and waits 45 minutes for a coffee.
Atmosphere: 1
Food: 1
Service: 1
This is one of my top 3 Dunkinās in Maine. Every worker there is actually nice. THEY MAKE YOU YOUR DRINK HOW YOUUU WANT IT! Without saying oh we canāt do that. Every time I go in they are cleaning the place as well. They have more donuts to choose from as well just donāt show up 2 hours before closing because theyāll only have about 3 kinds left lol.
Atmosphere: 5
Food: 5
Service: 5
Flies everywhere. Customer service 0!!!!frozen drinks completely melted somehow.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Thank you!!
Atmosphere: 5
Food: 5
Service: 5
BUYER BEWARE: Slowest, most unorganized Dunkin I've ever been to.
Atmosphere: 2
Food: 4
Service: 1
Worst Duncan around terrible service I had to wait for 35 minutes when there was only 3 cars in the drive thru ignoring us at the window and taking more orders and not even getting a payment. We had to leave because we were were sitting at the window for 20 minutes. If I could give 0 stars I would
Service: 1
Friendly efficient staff
Atmosphere: 4
Food: 4
Service: 4
I wish I could give this place 0 starts. Pathetic excuse of coffee. I added three extra shots of espresso and it still comes out looking like milk. Never fails. And thereās literally so many bugs/flies flying around. Staff is not helpful.
Atmosphere: 1
Food: 1
Service: 1
Loading...