Slowest dd in new England..Expect a wait!I'll be happy when aroma Joe's opens!Don't care if it's 2$ more!!
Service: 1
Michelle Gillo
Sometimes they get your order right, sometimes they don't!
Atmosphere: 4
Food: 5
Service: 2
How to Harry’s
We ordered two medium coffees. Not the problem. The wait time in the line is. We do understand that people ahead of us may have ordered a ton of items… again not the problem. The problem is, the staff, not in a personal sense, but as it pertains to their job. Training is lacking, there were no smiles, no greeting of hello or hi or anything. Looking through the window at the other employees they looked empty and unmotivated. No sense of urgency to help the customer or increase the throughput of the drive thru. Revenues and reviews get better if the staff is happy and buys into the culture of the franchise. This is vitally important to running a successful business not just because it’s an easier drive thru to get into than the other in town. This might reflection of leadership and the culture that is fostered at this location. The coffee as usual was great. Thank you
Atmosphere: 1
Food: 4
Service: 2
Penni Q.
I went to dunkin on 12/18/2023 and I was in the drive-through for an hour. They said that they had to Claire out the people in the store first that was the first time that I every seen that done. and I don't think people should have to wait that long I needed to be some where and I was late. There was a lot of people that just left because of the long wait
Kelly Paskoski
2:27 pm on Tuesday 12/05/2023. Dude on drive thru was high as a kite. Asked us our order 4 times. And still made a mistake!
Atmosphere: 1
Food: 1
Service: 1
Rebecca Wyman
Nice ppl. Quick
Atmosphere: 4
Food: 4
Service: 4
Bob Bearhunter
Love the attitude from the she/he in the mornings. Gusse I will go somewhere else for morning coffee. ?
Tyler Marson
I would give 500 negative stars if I could I worked for the madison Ave dunkin is mentally and emotionally abusive their a very toxic environment I ver much highly do not recommend anyone working at any dunkin location
Atmosphere: 1
Food: 1
Service: 1
Darren R
Horrible customer service today 10/9/23. I placed an on the go order. Got to this location pulled up to the order speaker and told them I have an on the go order, they told me to pull up. After waiting in line for 35 minutes the guy infront of me at the window took off because nobody came to give him his order. I had to yell into the window and ask for my on the go order. I contacted the owner and all she said is "I'm sorry" I contacted Dunkin Corporate and filed a complaint and they gave me my money back. If you are on your way to work this is NOT the location you want to go to, you'll be late for work. Total joke. Horrible customer service at this location
Great coffee n
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Slowest dd in new England..Expect a wait!I'll be happy when aroma Joe's opens!Don't care if it's 2$ more!!
Service: 1
Sometimes they get your order right, sometimes they don't!
Atmosphere: 4
Food: 5
Service: 2
We ordered two medium coffees. Not the problem. The wait time in the line is. We do understand that people ahead of us may have ordered a ton of items… again not the problem. The problem is, the staff, not in a personal sense, but as it pertains to their job. Training is lacking, there were no smiles, no greeting of hello or hi or anything. Looking through the window at the other employees they looked empty and unmotivated. No sense of urgency to help the customer or increase the throughput of the drive thru. Revenues and reviews get better if the staff is happy and buys into the culture of the franchise. This is vitally important to running a successful business not just because it’s an easier drive thru to get into than the other in town. This might reflection of leadership and the culture that is fostered at this location. The coffee as usual was great. Thank you
Atmosphere: 1
Food: 4
Service: 2
I went to dunkin on 12/18/2023 and I was in the drive-through for an hour. They said that they had to Claire out the people in the store first that was the first time that I every seen that done. and I don't think people should have to wait that long I needed to be some where and I was late. There was a lot of people that just left because of the long wait
2:27 pm on Tuesday 12/05/2023. Dude on drive thru was high as a kite. Asked us our order 4 times. And still made a mistake!
Atmosphere: 1
Food: 1
Service: 1
Nice ppl. Quick
Atmosphere: 4
Food: 4
Service: 4
Love the attitude from the she/he in the mornings. Gusse I will go somewhere else for morning coffee. ?
I would give 500 negative stars if I could I worked for the madison Ave dunkin is mentally and emotionally abusive their a very toxic environment I ver much highly do not recommend anyone working at any dunkin location
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service today 10/9/23. I placed an on the go order. Got to this location pulled up to the order speaker and told them I have an on the go order, they told me to pull up. After waiting in line for 35 minutes the guy infront of me at the window took off because nobody came to give him his order. I had to yell into the window and ask for my on the go order. I contacted the owner and all she said is "I'm sorry" I contacted Dunkin Corporate and filed a complaint and they gave me my money back. If you are on your way to work this is NOT the location you want to go to, you'll be late for work. Total joke. Horrible customer service at this location
Service: 1
Restaurantji Recommends
Great staff. Always make my order correctly.
Atmosphere: 3
Service: 5
Limited amount of good donuts. There doors were looking 10 minutes before they closed.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Croissant, Donuts
The girl made ice coffee twice I figured it out she used cream not
Atmosphere: 5
Food: 3
Service: 3
L'ambiance vintage est restée dans mon cœur mais les beignes et le café n'ont pas suivi dans une voie qualitative positive, selon mes goûts.
Atmosphere: 5
Food: 1
Service: 1
Hi! I think I left my glasses here and I have not been able to get through on the phone! Please get in touch!!!