Nourish @ The Doubletree by Hilton

I checked in and the first room was filthy. What appeared to be Cheeto crumbs in the pillow and the bathroom floor was disgusting. Clearly had not been swept or mopped. Was moved to another room. Better, but no towels or hand soap I had to call the front desk twice ask for what I needed. Waited and waited. Finally I went to the front desk to complain. They sent up the towels. Today we left early came back late night and our room hadn’t been cleaned. I asked why and wasn’t given an explanation. This hotel sucks. I always stay at a Hilton property and besides the one near Foxwoods in CT, this is by far the worst property. At least the staff in CT were extremely friendly and helpful. These folks are not friendly nor helpful l am disappointed. It’s not a five star hotel but one at least expects it to be clean.

A very disappointing hotel. They gave us a room that was filthy (beer and cigarette smell, hair in the sink and the bathtub, bread crumbs in the bed, dirty toilet). We learned from other guests that they received the same room 20 minutes earlier and asked to be moved. Somehow they gave us the same room knowing that there were several issues with it. The staff member at the front desk tried to be helpful but it was her second shift. She gave us another room where the AC was broken. The maintenance arrived quickly and tried to fix it but it didn’t work well. Also, one elevator was out of service and the other one was making a scary noise. In the morning, the person at the front desk was not helpful at all telling that the manager would call us later (which he never did). Hopefully, we were staying only one night. We are used to travel in Hilton hotels as my husband is a Honors member. It’s the first time we experience this issues and unprofessional client service. Stay away from this hotel.

I was excited about my upcoming stay here, as I haven't stayed at a Doubletree before. I booked months in advance. A family situation necessitated a change in my travel plans and pushed my stay back one night. Hilton refused to change my reservation (despite acknowledging they had rooms available) for no good reason, just "it's policy". I have never had a hotel chain provide such terrible customer service and be so unreasonably rigid. Don't stay here. There are other nice hotels that'll actually take care of you if you need it.

Best part: If you squeeze in between the desk and chair, you can sit on the floor right next to the (floor to ceiling) window, and it's like sitting on the edge of a cliff looking out over the Turnpike. The noise level is well-controlled, and it's quite peaceful looking at cars and trucks roll by from six stories high. Needs to be high room on the back of the West tower for this effect. Quietest a/c / air system in any hotel I've stayed in, and the controls were pretty legible. Bed was comfy and slept well. Some mystery spots on the coverlet. If you're a DIY type, take along a scraper and some paint and you can fix the peeling paint in the bathroom. Stay away from the breakfast, if you're not used to a mass-market diet, either way you'll do just as well at McDonald's. 'Fridge is useful if you want to lightly freeze things. If you want the good ol' days of a freshly-made bed every day, get on it immediately. We waited til day 3, and despite obediently ordering 24 hrs in advance, chaos still ruled when we returned at 6 pm. The same fellow running check-in eventually arrived with a few towels; we decided he was probably running the whole place on his own that night.

I am writing this review with an overwhelming sense of disbelief and frustration after my recent interaction with the staff at the Doubletree Portland hotel, a Hilton-affiliated establishment. My experience has been nothing short of a colossal disappointment, characterized by a distinct lack of transparency, callous disregard for guest concerns, and a blatant attempt to exploit unsuspecting patrons. My tale of woe begins when an unforeseen circumstance involving a colleague contracting Covid-19 forced us to cancel our business trip within 36 hours of our scheduled arrival at this establishment. I am accustomed to booking Hilton hotel rooms with the assurance that I can cancel my stay by 23:59 on the night before without incurring any charges. However, the Doubletree Hotel in Portland decided to throw conventional practices out the window and enforce a 48-hour cancellation policy – a detail that was nowhere to be found when I made the reservation. The treacherous ordeal only escalated when, upon realizing the disparity between this hotel's cancellation policy and the rest of the Hilton chain, I promptly canceled my reservation through the Hilton app, well before the stipulated deadline. To my astonishment, the app confirmed the cancellation without any mention of fees, leading me to believe that I was in the clear. Imagine my utter shock when I discovered that the Doubletree had, in fact, charged me for the entire night's stay despite my diligence in canceling within the time frame specified by the app. My fault for not taking a screenshot of the cancelation notice. Equally concerning is the utter lack of professionalism exhibited by the hotel's management. My 3 attempts to communicate with the General Manager, a person presumably entrusted with guest satisfaction, have been met with abysmal failure. Not only does this individual appear to be 'missing in action, ' but the Hilton associates themselves are left clueless, diverting the responsibility back to the elusive GM. In one particularly disheartening encounter with a Hilton associate, I was informed that I had no recourse with them and was instructed to engage solely with the elusive GM. Such a dismissive stance reflects an alarming disregard for guest concerns and epitomizes the reprehensible customer service that Hilton is content to offer. In closing, my experience with the Doubletree has left a stain on my perception of the Hilton brand. The tactics employed to deceive guests, the punitive cancellation policies that deviate from the Hilton norm, and the total absence of responsiveness from the management reflect a business model built on exploitation rather than guest satisfaction. I must caution any potential patrons to tread carefully and remain vigilant when considering this particular Hotel as their accommodation choice.

Broken elevator Out of toiletries Shower grout coming out/ dirty bathroom Poor food (undercooked/fatty steak to the point of being uneatable) If I paid 100$ a night no big deal, but for what we paid, it was disappointing. Will not return

If you are visiting Portland, do not stay at this dirty hotel located on a busy street across from an aging Mall with many empty storefronts. Even the outdoor entrance is dirty with cigarette butts and trash, The food service is disgusting, The only nice aspect is that all the workers/ employees are nice and courteous. Try the Hilton Garden Inn or Embassy Suites at the airport that are clean and surrounded by greenery. Management will not return calls or emails to me.

Don’t be fooled by the uniqueness of staying in a round building or that the building says Double tree. We were upgraded from 3rd to 8th floor before arrival. If only the elevator could get us past floor 2-3. Got stuck going between 2-3 for almost 10 min. Walked down stairs with luggage. Finally got up to room which was ok. Dated, but functional. Props for the comfy bed/pillows. Elevator issue. Unacceptable. Spoke with desk clerk who simply said yea, it gets stuck between 2-3. No S&@t! We experienced this multiple times. I asked about second elevator. He mentioned they are waiting for a part. This hotel had floors above ours on 8. Breakfast. Buffet style (that part is common). Quality and temp of food was not good. Wife mentioned the sausage was hard on outside and liquid on the inside. French toast cold. Thank goodness for diamond reward credit we didn’t pay full full price. Walk over to Cracker Barrel behind the hotel for better and less expensive food. Verdict: Never again. Quality was below a typical Hampton. Either update and repair elevators or drop the double tree name.

This hotel may be older but was very clean. Landscaping was tended to, the lobby was neat, and the rooms were also very clean and pleasant. Front desk staff were helpful each time we reached out. The bed was comfy as were the pillows. I would like to have pillows like that at home! They use nice soaps and supply a good brand of coffee with actual half and half. There are a couple of restaurants within easy walking distance. A good hotel for the night!

Extremely dirty, not vacuumed, prior customers hair in the bathroom , it was similar to a stadium bathroom-filthy! Food remnants on the floor, and brown smears on the toilet paper roll!!! Unbelievable!!!! And all they’ll do for me is give me reward points and a free night stay!? Why would I want to book another stay??

Customer service excellent, Hot Cookies are great and available daily.Shuttle drivers willing and ready to take you wherever you desire within 1 mile radius….thank you , thank you , thank you. I did not know I was supposed to request for room cleaning however when I did housekeeping was right there. I would definitely stay at this location again.

As a Navy Vetern Spouse I am highly Disappointed in the level of customer service I received.! I booked 2 rms for 3 nts in Feb '23 for a stay in May '23. I was charged almost $700 more than initial b

Do not waste your money. Rooms smell old and musty. Made our stomachs turn. Moved us to another room and it smelled as bad. We walked out and they were unwilling to refund us. Horrible customer service.

Just not restaurant.

Dated, not very clean. It's an old hotel, not sure how long it's been around, but at least 40 years. The room isn't fresh. The floor needed a good vacuuming. I wasn't able to change the temperature, it was too hot. I asked for help twice but it never came. Very uncomfortable night in an uncomfortable bed. Restaurant dated. Floor is carpet and it really needs to be cleaned. The food was okay. Had clam chowder, it tasted okay, the crackers were stale. Also had steak aupoivre. The steak was fine, mashed potatoes okay, broccoli was undercooked and unseasoned. It's kind of pricey. Wouldn't choose it again. Writing this review at almost four in the morning. Cannot get a comfortable sleep. Going to be a long day tomorrow. Very disappointed.