We visited this Subway location in the afternoon when it wasn’t crowded. My husband and I placed our sandwich orders, but unfortunately, the experience was extremely disappointing. From the moment we walked in, the young woman behind the counter was visibly rude and dismissive, as if she were doing us a favor by making the sandwiches.
At the billing counter, she mixed up my vegetarian sub with someone else’s chicken sandwich. We even asked her to confirm which one was the vegetarian option, but she didn’t respond. When another staff member asked her again, she bluntly said, “I don’t know.” It is absolutely her responsibility to know what she is handing to the customer.
I realized I had been given meat only after taking the first bite. This was especially upsetting because my dietary preference is based on religious beliefs. Despite the seriousness of the mistake, the staff was unapologetic. Initially, they acted as if they didn’t understand, and only later offered a refund without a sincere apology.
Mistakes can happen, but what was most disappointing was the complete lack of courtesy and accountability. In a customer-facing role, being respectful and attentive should be the bare minimum.
Robert Tieman
Horrible service , I ordered online and it took them 20 minutes to tell me they did not have my order then when I asked them what can we do about it they told me that is my problem. After 35 years as a loyal customer this will be my last visit to subway.
Doug Morgan
$18 for this nonsense!
Priscilla Gallant
Young girl pretty quiet, last night when I went in to pick up my online order was working. I called to try and acknowledge her to her manager but no answer to the phone. She may be quiet but that girl can make a good sandwich. I made a point to call just because it’s been so long since I’ve ordered online to subway and they’ve made me a satisfactory sandwich that was correct to what I ordered. It seems there’s always something missing but this young lady did a great job and I’ll definitely go out of my way to order at this location because of it. Edit: another great sandwich 4/10/2025 servers by: 999997
Miranda Vining
Clean restaurant and typical subway food but horrible service. Twice in a row now, when I walk in and I have to wait and be ignored by the employees for minutes (solid 3-4 minutes) because they’re in the middle of talking and don’t care I’m staring at them waiting to be served. Then the young lady come out front and started CLEANING instead of acknowledging my presence. I never would treat my customers like this at my work. When you walk in, you’re my priority. Will be going to another location from now on.
Rhonda Stevens
Doesn't take care of exterior. Ice on the sidewalk was not attended to and I fell. 11/29/24
Atmosphere: 1
Food: 2
Service: 1
Jacob Dumont
Very good food but the staff working there seem annoyed and exasperated and one time I was completely ignored for 10 minutes without being acknowledged once while I was the only person in line
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: The Beast 740 Cals
RWC
This is the second time I've had this experience at this Subway in Topsham, which is very near my home. The first time was also around 8PM. Both times involved two employees, one more than the other: a slender girl with wavy, light-strawberry blonde hair. Her co-worker is an older lady with dark hair in a ponytail. Both times, the moment I entered the Subway I immediately got the impression my arrival was an unwanted inconvenience for them. Between their shared looks of annoyance, complete lack of acknowledgment or greeting until I could be ignored no longer, and the cold, put-upon tone and demeanor of the blonde girl as she took my order and made it, the atmosphere couldn't have been more inexplicably tense. Even her mannerisms told me I wasn't wanted there--the way she slammed shut the toaster door, and pushed my sandwich across the counter at me with noticeable force before ringing me up; all these details weren't something a reasonably observant and aware person could fail to notice. It was the kind of treatment I might expect from someone I had personally offended or wronged, or maybe even been sharp or abrupt with. But I hadn't said or done anything that could've been perceived as offensive or rude toward her, or toward anyone, I was just tired at the end of the day, ordering a sandwich, relieved there's a place where I can get something minimally healthy.
The first time I didn't tip her because I didn't think someone who treats customers like that should get a tip. This time I did tip her though. I didn't want to make the inner choice to judge instead of have compassion. I understand she may have had a long day. And the thing is, we have all had a long, sh****y day. My frustration is that if a person is not wiling to at least *try* to put on the appearance of a minimally-friendly attitude, or at least to avoid having an *unfriendly* attitude, that person may not thrive in a job where they are the literal face of that company's customer service.
🌟I hope that Subway will counsel the blonde young lady, and both employees from Monday evening (the 14th around 8pm) on the importance of not treating customers in an unfriendly way, of not having an noticeably unwelcoming attitude toward them, especially those customers that aren't being rude, pushy, abrupt, or annoying, as I know some customers can be. It's not okay to take out one's frustration at those particular customers on other customers who come in who might be perceived as an easy target that won't stand up for themselves. That strikes me as a somewhat immature, high school mode of conduct. Everyone has had a long, sh****y day by 8pm on a Monday. We don't need that kind of attitude when we finally get off and are just trying to get some dinner and go to bed.🌟
I'll be going over the bridge into Brunswick for a while to get Subway at the end of the day, even though this one in Topsham is within three minutes of my home. I don't really want to go back because I don't know who will be working, and if possible I want to avoid a situation like this that leaves me feeling deflated and low. No one should have to feel that way walking out of a Subway if they didn't already feel that way walking in.
Atmosphere: 1
Food: 5
Service: 1
Rebecca Faith
This is the second time I've had this experience at this Subway in Topsham, which is very near my home. The first time was also around 8PM. Both times involved two employees, one more than the other: a slender girl with wavy, light-strawberry blonde hair. Her co-worker is an older lady with dark hair in a ponytail. Both times, the moment I entered the Subway I immediately got the impression my arrival was an unwanted inconvenience for them. Between their shared looks of annoyance, complete lack of acknowledgment or greeting until I could be ignored no longer, and the cold, put-upon tone and demeanor of the blonde girl as she took my order and made it, the atmosphere couldn't have been more inexplicably tense. Even her mannerisms told me I wasn't wanted there--the way she slammed shut the toaster door, and pushed my sandwich across the counter at me with noticeable force before ringing me up; all these details weren't something a reasonably observant and aware person could fail to notice. It was the kind of treatment I might expect from someone I had personally offended or wronged, or maybe even been sharp or abrupt with. But I hadn't said or done anything that could've been perceived as offensive or rude toward her, or toward anyone, I was just tired at the end of the day, ordering a sandwich, relieved there's a place where I can get something minimally healthy.
The first time I didn't tip her because I didn't think someone who treats customers like that should get a tip. This time I did tip her though. I didn't want to make the inner choice to judge instead of have compassion. I understand she may have had a long day. And the thing is, we have all had a long, sh****y day. My frustration is that if a person is not wiling to at least *try* to put on the appearance of a minimally-friendly attitude, or at least to avoid having an *unfriendly* attitude, that person may not thrive in a job where they are the literal face of that company's customer service.
🌟I hope that Subway will counsel the blonde young lady, and both employees from Monday evening (the 14th around 8pm) on the importance of not treating customers in an unfriendly way, of not having an noticeably unwelcoming attitude toward them, especially those customers that aren't being rude, pushy, abrupt, or annoying, as I know some customers can be. It's not okay to take out one's frustration at those particular customers on other customers who come in who might be perceived as an easy target that won't stand up for themselves. That strikes me as a somewhat immature, high school mode of conduct. Everyone has had a long, sh****y day by 8pm on a Monday. We don't need that kind of attitude when we finally get off and are just trying to get some dinner and go to bed.🌟
I'll be going over the bridge into Brunswick for a while to get Subway at the end of the day, even though this one in Topsham is within three minutes of my home. I don't really want to go back because I don't know who will be working, and if possible I want to avoid a situation like this that leaves me feeling deflated and low. No one should have to feel that way walking out of a Subway if they didn't already feel that way walking in.
Logan turtle !
The food was amazing defentily recommend the flatbread option.
Visit here often on my way to work to grab my supper most of the staff are very friendly I absolutely enjoy when Amanda is working which she usually is, she makes us feel like we are welcomed,very efficient,sandwich is always amazing and so Is her attitude LAUGHING AND JOKING WITH CUSTOMERS. I think she deserves a raise and if that's not an option atleast want the owner and managers to know that she's doing amazing job thank you for excellent service clean restaurant! Will continue to visit this subway!!
Atmosphere: 4
Food: 5
Service: 5
Eat Brook Trout
Subway computer systems would not accept their own QR code for a $10 coupon printed off the subway website from our account we use. The subway franchise is poorly managed at the management level. Do not think their systems will work with your earned points and coupons. The employee would not give me the branch manager name or franchise owner name. I am trying to reach the franchise owner and all future customers. If you are looking for earned points, do not go to subway any branch their system will not work correctly.
Atmosphere: 5
Food: 5
Service: 5
Allison Beaumier
I adore the people that work here they are friendly funny great to talk to they are an amazing group and they are apart of my week.. I love going in and talking to everybody that works there we can laugh and make jokes and just have a breather for a minute they feel more like friendsThank you topsham Subway
Atmosphere: 5
Food: 5
Service: 5
Richard Mullens
This Subway located in Topsham, Maine is horrible. When we first walked in it seemed okay. We ordered our food like normal. We both ordered sandwiches with the rotisserie chicken on it. We sat down and we started eating our food. It tasted a little different but we still ate more of our food. We didn’t finish all of it. An hour or so later, we both had some digestive issues. We do not recommend this location. We will never return to this location.
Atmosphere: 1
Food: 1
Service: 1
47Barsae Quaqua
So it was cold today and I stop at my local subway just to get some heat and the workers day was very very very polite and even offered me a free food and actually something warm to drink. Just got to shot it out. Thanks and I appreciate it.
We visited this Subway location in the afternoon when it wasn’t crowded. My husband and I placed our sandwich orders, but unfortunately, the experience was extremely disappointing. From the moment we walked in, the young woman behind the counter was visibly rude and dismissive, as if she were doing us a favor by making the sandwiches.
At the billing counter, she mixed up my vegetarian sub with someone else’s chicken sandwich. We even asked her to confirm which one was the vegetarian option, but she didn’t respond. When another staff member asked her again, she bluntly said, “I don’t know.” It is absolutely her responsibility to know what she is handing to the customer.
I realized I had been given meat only after taking the first bite. This was especially upsetting because my dietary preference is based on religious beliefs. Despite the seriousness of the mistake, the staff was unapologetic. Initially, they acted as if they didn’t understand, and only later offered a refund without a sincere apology.
Mistakes can happen, but what was most disappointing was the complete lack of courtesy and accountability. In a customer-facing role, being respectful and attentive should be the bare minimum.
Horrible service , I ordered online and it took them 20 minutes to tell me they did not have my order then when I asked them what can we do about it they told me that is my problem. After 35 years as a loyal customer this will be my last visit to subway.
$18 for this nonsense!
Young girl pretty quiet, last night when I went in to pick up my online order was working. I called to try and acknowledge her to her manager but no answer to the phone. She may be quiet but that girl can make a good sandwich. I made a point to call just because it’s been so long since I’ve ordered online to subway and they’ve made me a satisfactory sandwich that was correct to what I ordered. It seems there’s always something missing but this young lady did a great job and I’ll definitely go out of my way to order at this location because of it.
Edit: another great sandwich 4/10/2025 servers by: 999997
Clean restaurant and typical subway food but horrible service. Twice in a row now, when I walk in and I have to wait and be ignored by the employees for minutes (solid 3-4 minutes) because they’re in the middle of talking and don’t care I’m staring at them waiting to be served. Then the young lady come out front and started CLEANING instead of acknowledging my presence. I never would treat my customers like this at my work. When you walk in, you’re my priority. Will be going to another location from now on.
Doesn't take care of exterior. Ice on the sidewalk was not attended to and I fell. 11/29/24
Atmosphere: 1
Food: 2
Service: 1
Very good food but the staff working there seem annoyed and exasperated and one time I was completely ignored for 10 minutes without being acknowledged once while I was the only person in line
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: The Beast 740 Cals
This is the second time I've had this experience at this Subway in Topsham, which is very near my home. The first time was also around 8PM. Both times involved two employees, one more than the other: a slender girl with wavy, light-strawberry blonde hair. Her co-worker is an older lady with dark hair in a ponytail. Both times, the moment I entered the Subway I immediately got the impression my arrival was an unwanted inconvenience for them. Between their shared looks of annoyance, complete lack of acknowledgment or greeting until I could be ignored no longer, and the cold, put-upon tone and demeanor of the blonde girl as she took my order and made it, the atmosphere couldn't have been more inexplicably tense. Even her mannerisms told me I wasn't wanted there--the way she slammed shut the toaster door, and pushed my sandwich across the counter at me with noticeable force before ringing me up; all these details weren't something a reasonably observant and aware person could fail to notice. It was the kind of treatment I might expect from someone I had personally offended or wronged, or maybe even been sharp or abrupt with. But I hadn't said or done anything that could've been perceived as offensive or rude toward her, or toward anyone, I was just tired at the end of the day, ordering a sandwich, relieved there's a place where I can get something minimally healthy.
The first time I didn't tip her because I didn't think someone who treats customers like that should get a tip. This time I did tip her though. I didn't want to make the inner choice to judge instead of have compassion. I understand she may have had a long day. And the thing is, we have all had a long, sh****y day. My frustration is that if a person is not wiling to at least *try* to put on the appearance of a minimally-friendly attitude, or at least to avoid having an *unfriendly* attitude, that person may not thrive in a job where they are the literal face of that company's customer service.
🌟I hope that Subway will counsel the blonde young lady, and both employees from Monday evening (the 14th around 8pm) on the importance of not treating customers in an unfriendly way, of not having an noticeably unwelcoming attitude toward them, especially those customers that aren't being rude, pushy, abrupt, or annoying, as I know some customers can be. It's not okay to take out one's frustration at those particular customers on other customers who come in who might be perceived as an easy target that won't stand up for themselves. That strikes me as a somewhat immature, high school mode of conduct. Everyone has had a long, sh****y day by 8pm on a Monday. We don't need that kind of attitude when we finally get off and are just trying to get some dinner and go to bed.🌟
I'll be going over the bridge into Brunswick for a while to get Subway at the end of the day, even though this one in Topsham is within three minutes of my home. I don't really want to go back because I don't know who will be working, and if possible I want to avoid a situation like this that leaves me feeling deflated and low. No one should have to feel that way walking out of a Subway if they didn't already feel that way walking in.
Atmosphere: 1
Food: 5
Service: 1
This is the second time I've had this experience at this Subway in Topsham, which is very near my home. The first time was also around 8PM. Both times involved two employees, one more than the other: a slender girl with wavy, light-strawberry blonde hair. Her co-worker is an older lady with dark hair in a ponytail. Both times, the moment I entered the Subway I immediately got the impression my arrival was an unwanted inconvenience for them. Between their shared looks of annoyance, complete lack of acknowledgment or greeting until I could be ignored no longer, and the cold, put-upon tone and demeanor of the blonde girl as she took my order and made it, the atmosphere couldn't have been more inexplicably tense. Even her mannerisms told me I wasn't wanted there--the way she slammed shut the toaster door, and pushed my sandwich across the counter at me with noticeable force before ringing me up; all these details weren't something a reasonably observant and aware person could fail to notice. It was the kind of treatment I might expect from someone I had personally offended or wronged, or maybe even been sharp or abrupt with. But I hadn't said or done anything that could've been perceived as offensive or rude toward her, or toward anyone, I was just tired at the end of the day, ordering a sandwich, relieved there's a place where I can get something minimally healthy.
The first time I didn't tip her because I didn't think someone who treats customers like that should get a tip. This time I did tip her though. I didn't want to make the inner choice to judge instead of have compassion. I understand she may have had a long day. And the thing is, we have all had a long, sh****y day. My frustration is that if a person is not wiling to at least *try* to put on the appearance of a minimally-friendly attitude, or at least to avoid having an *unfriendly* attitude, that person may not thrive in a job where they are the literal face of that company's customer service.
🌟I hope that Subway will counsel the blonde young lady, and both employees from Monday evening (the 14th around 8pm) on the importance of not treating customers in an unfriendly way, of not having an noticeably unwelcoming attitude toward them, especially those customers that aren't being rude, pushy, abrupt, or annoying, as I know some customers can be. It's not okay to take out one's frustration at those particular customers on other customers who come in who might be perceived as an easy target that won't stand up for themselves. That strikes me as a somewhat immature, high school mode of conduct. Everyone has had a long, sh****y day by 8pm on a Monday. We don't need that kind of attitude when we finally get off and are just trying to get some dinner and go to bed.🌟
I'll be going over the bridge into Brunswick for a while to get Subway at the end of the day, even though this one in Topsham is within three minutes of my home. I don't really want to go back because I don't know who will be working, and if possible I want to avoid a situation like this that leaves me feeling deflated and low. No one should have to feel that way walking out of a Subway if they didn't already feel that way walking in.
The food was amazing defentily recommend the flatbread option.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Visit here often on my way to work to grab my supper most of the staff are very friendly I absolutely enjoy when Amanda is working which she usually is, she makes us feel like we are welcomed,very efficient,sandwich is always amazing and so Is her attitude LAUGHING AND JOKING WITH CUSTOMERS. I think she deserves a raise and if that's not an option atleast want the owner and managers to know that she's doing amazing job thank you for excellent service clean restaurant! Will continue to visit this subway!!
Atmosphere: 4
Food: 5
Service: 5
Subway computer systems would not accept their own QR code for a $10 coupon printed off the subway website from our account we use. The subway franchise is poorly managed at the management level. Do not think their systems will work with your earned points and coupons. The employee would not give me the branch manager name or franchise owner name. I am trying to reach the franchise owner and all future customers. If you are looking for earned points, do not go to subway any branch their system will not work correctly.
Atmosphere: 5
Food: 5
Service: 5
I adore the people that work here they are friendly funny great to talk to they are an amazing group and they are apart of my week.. I love going in and talking to everybody that works there we can laugh and make jokes and just have a breather for a minute they feel more like friendsThank you topsham Subway
Atmosphere: 5
Food: 5
Service: 5
This Subway located in Topsham, Maine is horrible. When we first walked in it seemed okay. We ordered our food like normal. We both ordered sandwiches with the rotisserie chicken on it. We sat down and we started eating our food. It tasted a little different but we still ate more of our food. We didn’t finish all of it. An hour or so later, we both had some digestive issues. We do not recommend this location. We will never return to this location.
Atmosphere: 1
Food: 1
Service: 1
So it was cold today and I stop at my local subway just to get some heat and the workers day was very very very polite and even offered me a free food and actually something warm to drink. Just got to shot it out. Thanks and I appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie Chicken Sub
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