Well I mean normally I wouldn't go through the trouble to post the review on the internet and try to bash a corporation for something Petty but if you're going to sit there and treat the customer like they're a piece of crap because they have a coupon and they're trying to use said coupon to save a few bucks and then you make it seem like it's causing you a big problem A lot of people spent a lot of money for the holidays and are very tight with their money right now. So is it impossible to believe that people might want to save a buck or two if they're going to go out and spend money?.
I go up to the register this is around noon a little after and I say okay. I'd like to get a double cheeseburger they say okay I say I have a coupon I'd like to use. Save me 40% on the order oh okay I say I got the code here the girl working the register seem to have no problem. Then when I go to pay the price doesn't change any and I say well what's going on. I have a 40% off coupon on a double cheeseburger or a six-piece nugget. Oh well, I don't know what's going on. It's not working so she calls a manager lady over.
A lady with a black shirt on and black pants who I will assume is a manager and she starts getting agitated with me as she's explaining that the app isn't working for whatever reason and it has nothing to do with that store and it's the corporation and there's no reason for her to give free or discounted items to people all day.
At that point that's pretty much all she needed to say she didn't have to say anything more and I said oh okay and I was starting to walk away and then she says so you don't want the order In some type of rude tone which was the same tone at the beginning of the conversation i said well it's pretty obvious and I walked out.
Whatever happened to the customers always right? God forbid I would have saved the doll or something on my order. You would have had to give me a free dollar. You're throwing food away all day. Probably that was made wrong or that no one ended up paying for or whatever. The case is wasting hundreds of dollars in food probably every other day and you're worried about giving somebody a double cheeseburger I mean customer service cost nothing It's free.
When I work for fast food if someone had a complaint and they approached my register I would do the best to resolve the issue So that way there everybody's happy.
Hard to believe that you wouldn't excuse a dollar or two a multi-billion dollar corporation and lafy you're acting like its independently owned when you're not during the conversation which doesn't really make a difference anyways, customer service goes a long way.
Corporations are supposed to follow corporation rules at the very least you could have at least told your worker or informed your employees that there was problems going on with the McDonald's app.
Normally when you pull up to a drive-thru or you go inside you would get a message that says welcome to McDonald's. Would you like to use our app If the worker was trained she probably would have used that line and then said well sir. Unfortunately the app isn't working today Would you still like to place an order though.
Atmosphere: 3
Food: 3
Service: 1
Bryce Jameson
The pride of mediocrity
connie gomez
Had a big order,nice kid took our order and got everything correct. Just wish they could serve the fries hotter.
Atmosphere: 5
Food: 4
Service: 5
marie manning
I have been waiting for my coffee, which has been sitting in the same spot for over 15 minutes. When my husband informed them that we had been sitting there for 15 minutes, they acknowledged and said it will be there but continued working. The manager and district manager sat there with our coffees, which remained untouched. After 20 minutes, I requested a refund and pointed out that our coffees were still sitting there; they seemed more willing to return our money than to hand us our coffee.
Poor service by the district manager who was there and did assist us and manager
Atmosphere: 1
Service: 1
Dale Lorgeree Jr
This place sucks. I dont eat fast food often. I was craving a burger. It was 10:55 when I ordered a double cheeseburger. Thats it. I drove to rhe window, expecting to wait because there was no line. Well, boy did I have to wait. I was asked to pull into space 6 and wait. I asked would 1 burger really take long and they stated they just switched from breakfast. Sounded like bullshit to me. So about 5 mins later my shitty burger shows up. It wasn't hot. It was fresh but not right off the line. $4 for a double cheeseburger. This restaurant is the reason I dont eat fast food. I would like to thank McDonalds for making me realize your food is NEVER worth the convenience. Never again.
Atmosphere: 1
Food: 1
Service: 1
Stanislas Fantabulous
This is seemingly one of the last PlayPlaces in Maine. The kids love it here.
Atmosphere: 5
marc matta
Italy a McDonald's
Atmosphere: 4
Food: 5
Service: 4
Si Philbrick
This McDonald’s location is slower than molasses in January. They prioritize the drive through over inside service and are extremely slow and kinda rude. Cleaning guy was pretty cool though.
Atmosphere: 4
Food: 3
Service: 1
ØG Melvin
Drive thru just is super slow and full of people who hate their life’s idk what’s going on here but something needs to be done before something bad happens very passive aggressive people work there and when u get that with an angry customer it isn’t a good mix so definitely McDonald fix this issue in store. Also what’s with workers ignoring customers takes a year just to get noticed
Atmosphere: 1
Food: 1
Service: 1
Angeleen Hernandez
Went to get food around 10:30am the ordering was smooth the lady at the first window is WONDERFUL super sweet and definitely a great window person.you guys have Maggie and Courtney at the second window being rude to customers not sure who’s who because EVERYONE including the manger refused to give me the name bc it’s “not needed”. I got there names from an employee who was leaving the building…the lady asked me my order I totally forgot in the moment and looked at my husband to ask bc I truly didn’t remember what I ordered or what he had gotten as well. if someone doesn’t remember there order instead asking “you got the 2 part one” i said yes and she then slammed the window shut. Yes i will be rude to any person who thinks they are gonna down play me and be rude to me. If people there want respect then they have to talk to people with respect!
Old duff cleaning was doing a bang up job of it. Play place is good. Food order was wrong. We got no cups or drinks. The line of people with incorrect orders was backing way up once we finally got someone's attention.
Atmosphere: 5
Food: 1
Service: 1
Vera Melianovch
Super rude drive through people! Terrible customer service & pompous attitudes. I mean, come on! It's McDonald's!??!? 😂
Atmosphere: 1
Food: 1
Service: 1
Jackson Reynolds
This place is abysmal in every way. All of the one and two star reviews are very well deserved
Atmosphere: 1
Food: 1
Service: 1
Patrick Leary
Its a McDonald's.
Atmosphere: 4
Food: 4
Service: 4
lee blais
I think every employee is trained to stand behind the counter with their backs to the customer and told to ignore customers at the register. Their only concern is how fast they can run the drive thru
Well I mean normally I wouldn't go through the trouble to post the review on the internet and try to bash a corporation for something Petty but if you're going to sit there and treat the customer like they're a piece of crap because they have a coupon and they're trying to use said coupon to save a few bucks and then you make it seem like it's causing you a big problem A lot of people spent a lot of money for the holidays and are very tight with their money right now. So is it impossible to believe that people might want to save a buck or two if they're going to go out and spend money?.
I go up to the register this is around noon a little after and I say okay. I'd like to get a double cheeseburger they say okay I say I have a coupon I'd like to use. Save me 40% on the order oh okay I say I got the code here the girl working the register seem to have no problem. Then when I go to pay the price doesn't change any and I say well what's going on. I have a 40% off coupon on a double cheeseburger or a six-piece nugget. Oh well, I don't know what's going on. It's not working so she calls a manager lady over.
A lady with a black shirt on and black pants who I will assume is a manager and she starts getting agitated with me as she's explaining that the app isn't working for whatever reason and it has nothing to do with that store and it's the corporation and there's no reason for her to give free or discounted items to people all day.
At that point that's pretty much all she needed to say she didn't have to say anything more and I said oh okay and I was starting to walk away and then she says so you don't want the order In some type of rude tone which was the same tone at the beginning of the conversation i said well it's pretty obvious and I walked out.
Whatever happened to the customers always right? God forbid I would have saved the doll or something on my order. You would have had to give me a free dollar. You're throwing food away all day. Probably that was made wrong or that no one ended up paying for or whatever. The case is wasting hundreds of dollars in food probably every other day and you're worried about giving somebody a double cheeseburger I mean customer service cost nothing It's free.
When I work for fast food if someone had a complaint and they approached my register I would do the best to resolve the issue So that way there everybody's happy.
Hard to believe that you wouldn't excuse a dollar or two a multi-billion dollar corporation and lafy you're acting like its independently owned when you're not during the conversation which doesn't really make a difference anyways, customer service goes a long way.
Corporations are supposed to follow corporation rules at the very least you could have at least told your worker or informed your employees that there was problems going on with the McDonald's app.
Normally when you pull up to a drive-thru or you go inside you would get a message that says welcome to McDonald's. Would you like to use our app If the worker was trained she probably would have used that line and then said well sir. Unfortunately the app isn't working today Would you still like to place an order though.
Atmosphere: 3
Food: 3
Service: 1
The pride of mediocrity
Had a big order,nice kid took our order and got everything correct. Just wish they could serve the fries hotter.
Atmosphere: 5
Food: 4
Service: 5
I have been waiting for my coffee, which has been sitting in the same spot for over 15 minutes. When my husband informed them that we had been sitting there for 15 minutes, they acknowledged and said it will be there but continued working. The manager and district manager sat there with our coffees, which remained untouched. After 20 minutes, I requested a refund and pointed out that our coffees were still sitting there; they seemed more willing to return our money than to hand us our coffee.
Poor service by the district manager who was there and did assist us and manager
Atmosphere: 1
Service: 1
This place sucks. I dont eat fast food often. I was craving a burger. It was 10:55 when I ordered a double cheeseburger. Thats it. I drove to rhe window, expecting to wait because there was no line. Well, boy did I have to wait. I was asked to pull into space 6 and wait. I asked would 1 burger really take long and they stated they just switched from breakfast. Sounded like bullshit to me. So about 5 mins later my shitty burger shows up. It wasn't hot. It was fresh but not right off the line. $4 for a double cheeseburger. This restaurant is the reason I dont eat fast food. I would like to thank McDonalds for making me realize your food is NEVER worth the convenience. Never again.
Atmosphere: 1
Food: 1
Service: 1
This is seemingly one of the last PlayPlaces in Maine. The kids love it here.
Atmosphere: 5
Italy a McDonald's
Atmosphere: 4
Food: 5
Service: 4
This McDonald’s location is slower than molasses in January. They prioritize the drive through over inside service and are extremely slow and kinda rude. Cleaning guy was pretty cool though.
Atmosphere: 4
Food: 3
Service: 1
Drive thru just is super slow and full of people who hate their life’s idk what’s going on here but something needs to be done before something bad happens very passive aggressive people work there and when u get that with an angry customer it isn’t a good mix so definitely McDonald fix this issue in store. Also what’s with workers ignoring customers takes a year just to get noticed
Atmosphere: 1
Food: 1
Service: 1
Went to get food around 10:30am the ordering was smooth the lady at the first window is WONDERFUL super sweet and definitely a great window person.you guys have Maggie and Courtney at the second window being rude to customers not sure who’s who because EVERYONE including the manger refused to give me the name bc it’s “not needed”. I got there names from an employee who was leaving the building…the lady asked me my order I totally forgot in the moment and looked at my husband to ask bc I truly didn’t remember what I ordered or what he had gotten as well. if someone doesn’t remember there order instead asking “you got the 2 part one” i said yes and she then slammed the window shut. Yes i will be rude to any person who thinks they are gonna down play me and be rude to me. If people there want respect then they have to talk to people with respect!
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Old duff cleaning was doing a bang up job of it. Play place is good. Food order was wrong. We got no cups or drinks. The line of people with incorrect orders was backing way up once we finally got someone's attention.
Atmosphere: 5
Food: 1
Service: 1
Super rude drive through people! Terrible customer service & pompous attitudes. I mean, come on! It's McDonald's!??!? 😂
Atmosphere: 1
Food: 1
Service: 1
This place is abysmal in every way. All of the one and two star reviews are very well deserved
Atmosphere: 1
Food: 1
Service: 1
Its a McDonald's.
Atmosphere: 4
Food: 4
Service: 4
I think every employee is trained to stand behind the counter with their backs to the customer and told to ignore customers at the register. Their only concern is how fast they can run the drive thru
Atmosphere: 1
Food: 1
Service: 1
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