The last few times I called to place an order, I was immediately asked to hold. Then, I was forgotten. I called back and asked to hold again. After holding for 7 minutes, I hung up. A few days ago, this happened again. After three rounds of holding and being forgotten, I went there to order. When I arrived at 4pm, there was only a small family inside eating, nobody at the counter waiting to order. I witnessed one lady answer the phone and ask if they could hold; they were not busy; nobody was at the counter to order, and two girls were behind the counter doing absolutely nothing. After 5 minutes, while I was waiting for the kitchen to make my food, she finally handed the phone to another lady and said there was a call. She held the phone for another minute before answering and apologizing for the hold. I timed all of this.Is taking orders over the phone too difficult for these girls now? Are these disgruntled employees? After witnessing this firsthand, I cannot understand why this is happening. This is not good for business, and I am finished doing business with a company that no longer cares about the customers and, apparently, my business or money.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Mac and Cheese, Rueben, Sandwiches
Jeanne Grimes
I've been here a few times, and every time, the experience was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Chad Noonan
This is a true hidden gem and treasure in maine...the food is amazing...fresh bread ginormous portions..freshness. we always get sandwiches to go but their breakfast is nothing short of extraordinary...just go already you won't regret it.
Atmosphere: 5
Food: 5
Service: 5
Gail Chaisson
Fried haddock was wet/watery inside, fries not crispy, sent back still new fries weren’t crispy, & coleslaw no taste no dressing whatsoever! Have always been happy but it has changed
Atmosphere: 2
Food: 2
Service: 4
Zoota's Place
I highly recommend Big G's if you are ever in Waterville, ME! The food is AMAZING! The staff was polite, and patient!! Good place all around
Atmosphere: 5
Food: 5
Service: 5
robert schneider
Good prices large portions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
robert fettig
Friendly staff, great sandwiches, you won't leave hungry.
Atmosphere: 5
Food: 5
Service: 5
Nick French
I paid 15$ for 3 pieces of tiny chicken and fries.. Also menu prices are not accurate. Was told by the cashier menus are always wrong but her computer is always right. How do we customers know that?
Atmosphere: 5
Food: 1
Service: 5
Charles Kadyk
LOOOOVE Big G’s
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
Lisa Sears
The food always been great !!But when you order a sandwich without tomato you expect no tomatoes !! My husband sandwich was perfect he oder no tomato received no tomatoes.But my sandwich I order my sandwich no tomatoes and it was loaded with tomatoes
I have been coming here for over 30 years when the deli was across town. Still one the best places to get a sandwich around central Maine. We ordered ahead and was ready when we got there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwiches
Donna Jean
Always a Maine favorite, I can't believe I hadn't tried Big Gas Deli yet!My sandwhich was bigger than my face, but I had a perfectly balance Ruben, and we all shared an amazing authentic bowl of poutine!My son also had a blast with the size of his half sized sandwich, and was obsessed with the sandwhich themed comics on the wall!If you're in town, stop by! It's always a great time!
The last few times I called to place an order, I was immediately asked to hold. Then, I was forgotten. I called back and asked to hold again. After holding for 7 minutes, I hung up. A few days ago, this happened again. After three rounds of holding and being forgotten, I went there to order. When I arrived at 4pm, there was only a small family inside eating, nobody at the counter waiting to order. I witnessed one lady answer the phone and ask if they could hold; they were not busy; nobody was at the counter to order, and two girls were behind the counter doing absolutely nothing. After 5 minutes, while I was waiting for the kitchen to make my food, she finally handed the phone to another lady and said there was a call. She held the phone for another minute before answering and apologizing for the hold. I timed all of this.Is taking orders over the phone too difficult for these girls now? Are these disgruntled employees? After witnessing this firsthand, I cannot understand why this is happening. This is not good for business, and I am finished doing business with a company that no longer cares about the customers and, apparently, my business or money.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Mac and Cheese, Rueben, Sandwiches
I've been here a few times, and every time, the experience was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
This is a true hidden gem and treasure in maine...the food is amazing...fresh bread ginormous portions..freshness. we always get sandwiches to go but their breakfast is nothing short of extraordinary...just go already you won't regret it.
Atmosphere: 5
Food: 5
Service: 5
Fried haddock was wet/watery inside, fries not crispy, sent back still new fries weren’t crispy, & coleslaw no taste no dressing whatsoever! Have always been happy but it has changed
Atmosphere: 2
Food: 2
Service: 4
I highly recommend Big G's if you are ever in Waterville, ME! The food is AMAZING! The staff was polite, and patient!! Good place all around
Atmosphere: 5
Food: 5
Service: 5
Good prices large portions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
Friendly staff, great sandwiches, you won't leave hungry.
Atmosphere: 5
Food: 5
Service: 5
I paid 15$ for 3 pieces of tiny chicken and fries.. Also menu prices are not accurate. Was told by the cashier menus are always wrong but her computer is always right. How do we customers know that?
Atmosphere: 5
Food: 1
Service: 5
LOOOOVE Big G’s
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
The food always been great !!But when you order a sandwich without tomato you expect no tomatoes !! My husband sandwich was perfect he oder no tomato received no tomatoes.But my sandwich I order my sandwich no tomatoes and it was loaded with tomatoes
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sandwiches
Restaurantji Recommends
I have been coming here for over 30 years when the deli was across town. Still one the best places to get a sandwich around central Maine. We ordered ahead and was ready when we got there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwiches
Always a Maine favorite, I can't believe I hadn't tried Big Gas Deli yet!My sandwhich was bigger than my face, but I had a perfectly balance Ruben, and we all shared an amazing authentic bowl of poutine!My son also had a blast with the size of his half sized sandwich, and was obsessed with the sandwhich themed comics on the wall!If you're in town, stop by! It's always a great time!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Poutine, Rueben, Cookies, Sandwiches
one of my favorite places to go always friendly service.!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato French Fries, Onion Rings, Haddock Basket, Miles Standwich, Cookies, Sandwich
Always great and
Atmosphere: 5
Food: 5
Service: 5
Great food HUGE sandwiches! Can't leave there hungry. The best! Still the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches Dine in: Yes Outdoor seating: Yes Takeout: Yes Curbside pickup: Yes
Loading...