This Subway, I only assume, recently underwent a change in management/ownership
I work down the road and used to frequent here; but one day I came in and suddenly none of the employees were the same.
The old employees were mostly local students who were very personable and friendly with great customer service.
The new staff has decent customer service but isn’t very personable or friendly and they are definitely SLOWER!
And I’m currently repeating myself because the guy is talking on an AirPod instead of to me.
Atmosphere: 3
Food: 3
Service: 3
Nicole Frazier
Our favorite Subway this far 🫶🏽
Atmosphere: 5
Food: 5
Service: 5
Terri Young
Tonight's sandwiches are the best I've had from subway in a while. My boyfriend loves the classic meatball with extra cheese, peppers and onions and this was the best meatball sub we've gotten from this subway since we moved here. The new owner's are doing an amazing job.
Atmosphere: 4
Food: 5
Service: 5
Cassandra Thompson
Quality has really gone downhill recently
Atmosphere: 1
Food: 1
Service: 1
jay courteau
Apart from the brief moment of waiting to be taken care of, I was greeted with great care, The food was very satisfactory, they understood everything I expected to have in my sandwich and it came out great! They made sure to use gloves and even thanked me throughout the order. Thank you very much for your customer service!
Atmosphere: 4
Food: 5
Service: 5
Brian Leathers
My mother just found a chicken bone in her sandwich she told them about it and they told her there is no way that could happen so they basically called her a liar ( she is the most honest person i know ) not happy at all here
Food: 1
Service: 1
Lou Ball
We got charged $45?? For 2 sandwhiches with drinks and chips each. The total was not that high but the charge in my card was.
Atmosphere: 1
Food: 1
Service: 5
Morgan McLaughlin
Two days in a row now I’ve tried to get a sub. First day they told me they weren’t ready and couldn’t serve me unless I had a call ahead order… okay… today they can’t cook bacon or toast a sub. The girl came out with a mouth full of food didn’t wash her hands and grabbed gloves so no the gloves are dirty… like come on. I left again with no food. Limited options in Winslow going to Rita’s.
Kathy LAw
CUSTOMER I DELIVERED TO DID NOT GET HER COOKIE. REP ON DUTY BLAMED IT ON ME (DOORDASH) NOT MY CHARACTER. WENT BACK TO STORE. VERY RUDE AND REFUSED TO MAKE IT RIGHT. I HAVE BEEN A WELL RESPECTED BUSINESS OWNER IN WINSLOW FOR MANY YEARS . Sad how people are disrespectful at this store.
I show up to pick up my online order and I notice they have one staff member in the store. The kid is understandably struggling to keep up with both in-store orders and online orders. I’ll hand it to him, he warned me it might be a while before my order was ready, but even still, he had it ready by the promised time. This is sadly an above average Subway experience. However, I made a grave mistake. I forgot my wife’s cookie… So naturally, I did what any loving partner would do and I went back to get her cookie a little later. I show up to the store 15 minutes before closing. I avoid showing up to restaurants right before closing, but I figured cookies are a harmless thing. The problem lies not with the cookies, but with the fact that the store was already closed!! Now my wife has no cookie and I have to live with the fact that I let her down without a solution tonight. I don’t blame the kid so much as I do the management who leaves him to run the store by himself. All I wanted was a cookie!
Madison Hamilton
january 14th whoever you have scheduled for shift around 7 o clock ordered online waited in the parking lot for 15 minutes two sandwich’s an a birthday cookie an drink walk in store is completely full with people my order is sitting next to all of the peoples sandwich’s waiting in line not wrapped just sitting there the girl tells me to go get the fountain drink it proceeds to squirt all over me an the floor she says hold on grabs a nozzle tells me to try an it does the same thing an then says she can’t help with it an starts swearing asking if i saw how many people. subway fix your shit added a photo of watery bread since it was sitting there a good half an hour
Robecca Ensminger
I put in a order and when I had problems I asked Riley for help at approximately 6:20 pm Jan 9 2025 and she informs its my fault I'm having problems she will not do anything to help and to leave her alone I will not do business here again I told her to cancel the order i expect a refund and all I can say is if your going to eat here do not go to this subway you will be disrespected from the minute you walk in
TheMrs
Use the app for first time. Order a sub and payment went thru but when I checked if order was there worker said order never went thru..I have prove of order and money being taken out of account ..worker said, “nothing I can do”. I don’t have time to get over in the next few days to talk to manager ( supposedly there wasn’t a manager that day), so I’m chalking up that money gone, thankfully it was only 1 sandwich. Think workers response would have been, come in with prove you order from this location and paid and I’ll make the sandwich. Worse customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Deb
Use the app for first time. Order a sub and payment went thru but when I checked if order was there worker said order never went thru..I have prove of order and money being taken out of account ..worker said, “nothing I can do”. I don’t have time to get over in the next few days to talk to manager ( supposedly there wasn’t a manager that day), so I’m chalking up that money gone, thankfully it was only 1 sandwich. Think workers response would have been, come in with prove you order from this location and paid and I’ll make the sandwich. Worse customer service!!!
This Subway, I only assume, recently underwent a change in management/ownership
I work down the road and used to frequent here; but one day I came in and suddenly none of the employees were the same.
The old employees were mostly local students who were very personable and friendly with great customer service.
The new staff has decent customer service but isn’t very personable or friendly and they are definitely SLOWER!
And I’m currently repeating myself because the guy is talking on an AirPod instead of to me.
Atmosphere: 3
Food: 3
Service: 3
Our favorite Subway this far 🫶🏽
Atmosphere: 5
Food: 5
Service: 5
Tonight's sandwiches are the best I've had from subway in a while. My boyfriend loves the classic meatball with extra cheese, peppers and onions and this was the best meatball sub we've gotten from this subway since we moved here. The new owner's are doing an amazing job.
Atmosphere: 4
Food: 5
Service: 5
Quality has really gone downhill recently
Atmosphere: 1
Food: 1
Service: 1
Apart from the brief moment of waiting to be taken care of, I was greeted with great care, The food was very satisfactory, they understood everything I expected to have in my sandwich and it came out great! They made sure to use gloves and even thanked me throughout the order. Thank you very much for your customer service!
Atmosphere: 4
Food: 5
Service: 5
My mother just found a chicken bone in her sandwich she told them about it and they told her there is no way that could happen so they basically called her a liar ( she is the most honest person i know ) not happy at all here
Food: 1
Service: 1
We got charged $45?? For 2 sandwhiches with drinks and chips each. The total was not that high but the charge in my card was.
Atmosphere: 1
Food: 1
Service: 5
Two days in a row now I’ve tried to get a sub. First day they told me they weren’t ready and couldn’t serve me unless I had a call ahead order… okay… today they can’t cook bacon or toast a sub. The girl came out with a mouth full of food didn’t wash her hands and grabbed gloves so no the gloves are dirty… like come on. I left again with no food. Limited options in Winslow going to Rita’s.
CUSTOMER I DELIVERED TO DID NOT GET HER COOKIE. REP ON DUTY BLAMED IT ON ME (DOORDASH) NOT MY CHARACTER. WENT BACK TO STORE. VERY RUDE AND REFUSED TO MAKE IT RIGHT. I HAVE BEEN A WELL RESPECTED BUSINESS OWNER IN WINSLOW FOR MANY YEARS . Sad how people are disrespectful at this store.
Store closed and I orderd
Restaurantji Recommends
I show up to pick up my online order and I notice they have one staff member in the store. The kid is understandably struggling to keep up with both in-store orders and online orders. I’ll hand it to him, he warned me it might be a while before my order was ready, but even still, he had it ready by the promised time. This is sadly an above average Subway experience. However, I made a grave mistake. I forgot my wife’s cookie… So naturally, I did what any loving partner would do and I went back to get her cookie a little later. I show up to the store 15 minutes before closing. I avoid showing up to restaurants right before closing, but I figured cookies are a harmless thing. The problem lies not with the cookies, but with the fact that the store was already closed!! Now my wife has no cookie and I have to live with the fact that I let her down without a solution tonight. I don’t blame the kid so much as I do the management who leaves him to run the store by himself. All I wanted was a cookie!
january 14th whoever you have scheduled for shift around 7 o clock ordered online waited in the parking lot for 15 minutes two sandwich’s an a birthday cookie an drink walk in store is completely full with people my order is sitting next to all of the peoples sandwich’s waiting in line not wrapped just sitting there the girl tells me to go get the fountain drink it proceeds to squirt all over me an the floor she says hold on grabs a nozzle tells me to try an it does the same thing an then says she can’t help with it an starts swearing asking if i saw how many people. subway fix your shit added a photo of watery bread since it was sitting there a good half an hour
I put in a order and when I had problems I asked Riley for help at approximately 6:20 pm Jan 9 2025 and she informs its my fault I'm having problems she will not do anything to help and to leave her alone I will not do business here again I told her to cancel the order i expect a refund and all I can say is if your going to eat here do not go to this subway you will be disrespected from the minute you walk in
Use the app for first time. Order a sub and payment went thru but when I checked if order was there worker said order never went thru..I have prove of order and money being taken out of account ..worker said, “nothing I can do”. I don’t have time to get over in the next few days to talk to manager ( supposedly there wasn’t a manager that day), so I’m chalking up that money gone, thankfully it was only 1 sandwich. Think workers response would have been, come in with prove you order from this location and paid and I’ll make the sandwich. Worse customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Use the app for first time. Order a sub and payment went thru but when I checked if order was there worker said order never went thru..I have prove of order and money being taken out of account ..worker said, “nothing I can do”. I don’t have time to get over in the next few days to talk to manager ( supposedly there wasn’t a manager that day), so I’m chalking up that money gone, thankfully it was only 1 sandwich. Think workers response would have been, come in with prove you order from this location and paid and I’ll make the sandwich. Worse customer service!!!
Loading...