Beyond Juicery + Eatery

The acai bowls are more expensive now and yet, the portions keep being smaller and smaller. An acai bowl used to be a good snack; now it doesnt feel me up at all. Might start going to Playa Bowls.

Worst açaí bowl I’ve ever had. The base was literally frozen and the portion was tiny for 13 dollars.

Atmosphere: 4

Food: 1

Service: 3

I like

Usually a huge beyond juice supporter. Will never go back here. First, they forgot 2 things in my order (only ones in store at time). I could over look this but then… Second, they say they don’t have a bathroom but direct you to the Thai place next door or 7-11?? Watched a young male employee take a key and open the door that is clearly a bathroom in the cafe that they replaced with an “employees only” sign. He was swift, definitely didn’t seem like enough time to wash his hands. What a disgrace!!! You serve food, open your bathroom to patrons. Customer service is abysmal here.

Delicious smoothies! I always feel good about my choices when I come here. I always order ahead and pick it up. I'm never disappointed with the service I receive!

If you’re not a student or live off campus you’re better off going to the uptown beyond by Ann Arbor-Saline Rd. Went here after an exam, ordered online a couple minutes before going into the store so I didn’t expect it to be ready right away, but I also didn’t expect to wait a super long time. Waited about 15 minutes before I asked the woman making smoothies and showed my order # to her, she said they didn’t even have an ingredient, and it seemed as if they weren’t even going to make it if I hadn’t brought it up to her. No notification in app either. She was friendly and substituted the ingredient and had my smoothie out in the next 10 minutes. The smoothie was decent quality with the substitution, but waiting 20-25 minutes for an $8 smoothie is not good customer service. Additionally, this location clearly needs more staffing to account for rush of students and being right on campus. Also improve online ordering system so it actually notifies when something isn’t available. A lot of people who go here are students who don’t have time to be waiting around for 20+ minutes.

They have a terrible service. I ordered an raw juice from snackpass and they put the ingredient that I haven’t selected. Therefore, I wanted them to make a new juice as I ordered through snackpass showing them the correct order record. But they just said “We have no idea why this happened but we can’t make a refund nor make a new juice for you since it’s expensive.” Even, they were just laughing at the time I was about to leave with anger. They didn’t even look sorry.The wrong order happened last time too when I ordered by snackpass but at that time, the employee there made me a new juice according to my correct order in snackpass.They should fix their order receiving process and should learn what’s the nice service they should provide to the customers.

Limited to no customer service. There where no kids options so I had to download the app. Had to wait double the amount of time the app told me that it would be ready. Not family friendly.

I wish you'd use less plastic!

Overpriced smoothies.

Terrible service and customer experience. Never order for delivery through their app. They pawn off liability on doordash. Misery to correct when there is a mistake which happens all too often. Wrong order delivered, missing items… there is no accountability on beyond’s end or willingness to help resolve issues.

They have such yummy, fresh, and creamy smoothies. I have tried most of them and only one I don't like much is Northern Berry just cause the citrus actually was too much for my tongue! Anna's is my favorite! And their Açai bowl is so delicious. Highly recommend especially since every Tuesday they have Power Hour so you get cheaper smoothies! (That's only time I go and the online app ordering is very simple and automatically applies the deal!)

Have gone twice for a turkey wrap - the one either hummus. First one FABULOUS! Second try - one sided wrap - one side TOO MUCH filling, second side almost none!? And no hummus! What? All I can say - inconsistent.

Taste really different when having organic ingredients inside!! Visit several times a week and love the wraps and smoothies as well as the store design there?

The service is quite speedy even with high demand and the chili is probably the best I’ve ever had. Very health and delicious food. Super convenient location too.