Great customer service, I love the free shots, I love the coffee and sandwiches
Atmosphere: 5
Food: 5
Service: 5
Kristopher K
Great and friendly staff. The manager, or owner, (I’m not sure) seemed not too happy to be there. He was a little snippy with me for no reason. But the young staff were so nice and coffee was great!
Atmosphere: 4
Food: 5
Service: 4
Nick McLamb
It’s in a small shack but don’t let that fool you.
The flavor here is very good.
I was unsure of a flavor so they let me try it! Talk about service. I also dropped my coffee outside and they replaced that.
I liked my drink, I thought it was sweet and I really like the cold brew options. It wasn’t like a Starbucks where there’s only 2 choices.
Atmosphere: 5
Food: 5
Service: 5
Louis Freese
I live rural, but I come into town to shop. Biggby is my last stop, and my favorite! Beside the great coffee, your staff is great. This store has the old school neighborhood cafe vibe that your staff has created! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Logan Schuon
I unfortunately visited this biggby today and ordered a hot latte and about 5 minutes later before my coffee was able to be made, the power went out which was 100% not the fault of anyone at Biggby. They offered to make me a different type of coffee because they weren’t going to be able to make the latte with no power, I told them I didn’t want another option just the coffee I ordered or a refund. I paid with a card and I understand with no power they couldn’t refund the card but I asked for the refund in cash then which she told me she wasn’t able to do. She told me all she could do was write my name down and I could come get a coffee another time for free which is fair however I don’t live or work nearby we were just in the area today. So I walked out with no coffee and I’m out $6 with no refund.
Sparkle Goddess Dr. Mari Ziolkowski
Great Matcha Latte, and they were the first ones to have sugar free options that taste great! Less ice in the cold Matchas would be nice...
Kathleen Monroe
Workers here and at all Biggby shops are wonderful! Sugar free options taste great!
Tiffany
The young lady who takes orders in the morning has a horrible and dry attitude. I usually come in to patronize this store 2-3 times a week. She has never greeted me with a simple “Hello!” or “Good morning!” People like to be greeted with at least a smile. She gives nothing and if she doesn’t hear your order, she replies with a rude and dry “What?” If she isn’t a people person, especially early in the morning, perhaps she should just make drinks or do something else, that doesn’t involve her interacting with customers who spend their hard-earned money at this store. Her mood is always the same and it’s terrible!
Shyanne Hume
Favorite Biggby in the state of Michigan- hands down! Every barista is phenomenal and so kind. Been coming for a few years and will continue to do so :)
Atmosphere: 5
Food: 5
Service: 5
Jennifer Anderson
The attitude of the girl working the cash register, which is the person you see when you walk in and the first person you interact with, was awful. She just stood there scowling. I ordered a simple drink (cold brew with a little room so I can add cream myself). She rang it in wrong, and the drink was made wrong as a result. I went back to the cash register frustrated, and ordered another drink the exact same way I had the first time. She didn't do anything to figure out what was going on or why, and I didn't feel the need to explain the obvious. The second drink was made correctly. I threw the first one out before I left. I've never seen in there working that hasn't been friendly or hospitable so her attitude and disposition were a sad surprise.
Responding to the Owner: I ordered a cold brew the first time also, and asked that there be room left for just light cream. The drink that was made was a cold brew with what looked to be the equivalent of about 3 or 4 creams. I walked right back to the register and ordered the same drink again, and the second time it was rung in properly/made properly.
So thankful found a coffee shop opens at 5:30 am stop in prior to the gym. Super great coldbrew & bagels great & fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Kevin Lynn
I enjoyed a muffin and a mocha. Nice staff.
Atmosphere: 3
Food: 5
Service: 5
mella c
West Stadium Blvd, Ann Arbor is by far the by far the most time efficient team I have experienced in all my travels (order: Carmel Marvel & waffle sandwich). Nice work!
Atmosphere: 5
Food: 5
Service: 5
Scott Schroeder
Great coffee!
Atmosphere: 5
Food: 4
Service: 5
Jennifer Heckendorn
No one ever smiles here. They are very efficient, but I always feel like I’m bothering them.
Great customer service, I love the free shots, I love the coffee and sandwiches
Atmosphere: 5
Food: 5
Service: 5
Great and friendly staff. The manager, or owner, (I’m not sure) seemed not too happy to be there. He was a little snippy with me for no reason. But the young staff were so nice and coffee was great!
Atmosphere: 4
Food: 5
Service: 4
It’s in a small shack but don’t let that fool you.
The flavor here is very good.
I was unsure of a flavor so they let me try it! Talk about service. I also dropped my coffee outside and they replaced that.
I liked my drink, I thought it was sweet and I really like the cold brew options. It wasn’t like a Starbucks where there’s only 2 choices.
Atmosphere: 5
Food: 5
Service: 5
I live rural, but I come into town to shop. Biggby is my last stop, and my favorite! Beside the great coffee, your staff is great. This store has the old school neighborhood cafe vibe that your staff has created! Thanks!
Atmosphere: 5
Food: 5
Service: 5
I unfortunately visited this biggby today and ordered a hot latte and about 5 minutes later before my coffee was able to be made, the power went out which was 100% not the fault of anyone at Biggby. They offered to make me a different type of coffee because they weren’t going to be able to make the latte with no power, I told them I didn’t want another option just the coffee I ordered or a refund. I paid with a card and I understand with no power they couldn’t refund the card but I asked for the refund in cash then which she told me she wasn’t able to do. She told me all she could do was write my name down and I could come get a coffee another time for free which is fair however I don’t live or work nearby we were just in the area today. So I walked out with no coffee and I’m out $6 with no refund.
Great Matcha Latte, and they were the first ones to have sugar free options that taste great! Less ice in the cold Matchas would be nice...
Workers here and at all Biggby shops are wonderful! Sugar free options taste great!
The young lady who takes orders in the morning has a horrible and dry attitude. I usually come in to patronize this store 2-3 times a week. She has never greeted me with a simple “Hello!” or “Good morning!” People like to be greeted with at least a smile. She gives nothing and if she doesn’t hear your order, she replies with a rude and dry “What?” If she isn’t a people person, especially early in the morning, perhaps she should just make drinks or do something else, that doesn’t involve her interacting with customers who spend their hard-earned money at this store. Her mood is always the same and it’s terrible!
Favorite Biggby in the state of Michigan- hands down! Every barista is phenomenal and so kind. Been coming for a few years and will continue to do so :)
Atmosphere: 5
Food: 5
Service: 5
The attitude of the girl working the cash register, which is the person you see when you walk in and the first person you interact with, was awful. She just stood there scowling. I ordered a simple drink (cold brew with a little room so I can add cream myself). She rang it in wrong, and the drink was made wrong as a result. I went back to the cash register frustrated, and ordered another drink the exact same way I had the first time. She didn't do anything to figure out what was going on or why, and I didn't feel the need to explain the obvious. The second drink was made correctly. I threw the first one out before I left. I've never seen in there working that hasn't been friendly or hospitable so her attitude and disposition were a sad surprise.
Responding to the Owner: I ordered a cold brew the first time also, and asked that there be room left for just light cream. The drink that was made was a cold brew with what looked to be the equivalent of about 3 or 4 creams. I walked right back to the register and ordered the same drink again, and the second time it was rung in properly/made properly.
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
So thankful found a coffee shop opens at 5:30 am stop in prior to the gym. Super great coldbrew & bagels great & fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
I enjoyed a muffin and a mocha. Nice staff.
Atmosphere: 3
Food: 5
Service: 5
West Stadium Blvd, Ann Arbor is by far the by far the most time efficient team I have experienced in all my travels (order: Carmel Marvel & waffle sandwich). Nice work!
Atmosphere: 5
Food: 5
Service: 5
Great coffee!
Atmosphere: 5
Food: 4
Service: 5
No one ever smiles here. They are very efficient, but I always feel like I’m bothering them.
Atmosphere: 4
Food: 5
Service: 3
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