Bruegger's Bagels
2260 S Main St, Ann Arbor
(734) 213-2560
Recent Reviews
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I was surprised to see a low rating here. I am just a bagel, cream cheese, and coffee guy and have not delved deeply into the menu. For me, the staff has always been friendly and efficient.
Atmosphere: 4
Food: 5
Service: 5
I sat in the restaurant for a couple of hours eating my bagel and drinking coffee.
I watched people come and go the whole time.
Most appear to be regulars. The staff and customers greeted each other as the new customers came in the door. There was a table of guys drinking coffee and swapping stories.
The food is good as was the coffee. They were very accommodating when I had a special order for my wife.
During slow times I had a chance to visit with the people behind the counter.
The music playing in the background was also enjoyable. I will stop in again next time I am in the area.
Atmosphere: 5
Food: 5
Service: 5
Amazing bagels at this place!!!
Atmosphere: 5
Food: 5
Service: 5
Fast, fresh, and fantastic!
Atmosphere: 5
Food: 5
Service: 5
Staff is not very accommodating.
Atmosphere: 1
Food: 3
Service: 1
Not the most friendly staff. The bagels were fine but there is independently owned shop that has more flavors and better cream cheese. Prices were better than other bagel shops so I guess this is a case you get what you pay for.
Atmosphere: 2
Food: 3
Service: 1
The tables were dirty and the hashbrowns were atrocious. They tasted wierd, not like food but more like a chemical. This is my second time coming here and this is horrible. I don't know if I would come back. There are several other bagel shops in the area to choose from.
Atmosphere: 1
Food: 1
Service: 3
Great Hospitality, Great Sandwiches, Expeditious Timing. 20 item catering order made in less than 10 minutes!
Atmosphere: 5
Food: 5
Service: 5
The bagels and service are fantastic but the bacon is practically raw. I had to remove it from my sandwich the 3 times I've gone here, even after paying for it. Bacon should not be undercooked.
Atmosphere: 5
Food: 3
Service: 5
The woman behind the counter is so surly I would not come back again. At least after reading other reviews, I know not to take it personally. The food was actually pretty good though.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
While I used to enjoy interacting with the cranky guy behind the counter, I was waited on by Alyssa this morning and she was about as pleasant and friendly as one could be.
Atmosphere: 5
Food: 5
Service: 5
I love this place. Always fresh bagels. Great quality. They open so early. Perfect for breakfast.
Atmosphere: 5
Food: 5
Service: 5
Said they did delivery, tried DoorDash and their app and didn’t offer a single option for delivery. Called the store to ask, weren’t helpful at all
Service: 1
My father and I visited this morning around 8 am to place an order for five members of our family. Unfortunately, the experience was extremely disappointing—especially considering my father had already had a frustrating interaction when trying to order over the phone.
When we arrived, the woman behind the counter didn’t greet us at all. Instead, she began the interaction with a curt, “What do you want?”—as if we were inconveniencing her by simply being there. My dad started placing our order with two Asiago Parmesan bagels toasted with cream cheese (just the first two of five items), and she abruptly walked away without entering anything into the system or offering any explanation.
Caught off guard by her behavior, I politely said, “We have more items on our list to order,” hoping to prompt some communication or acknowledgment. She offered no response—just continued to look at us with visible annoyance. We went ahead and gave the rest of our order, including mine, my dad’s, and another family member’s.
Eventually, a second employee came over and asked us to repeat everything so he could enter the order correctly—something that should have been handled from the beginning.
At the time of writing this review, we haven’t even made it home with our food, so this feedback has nothing to do with food quality. It’s solely about the shockingly poor customer service. Interactions like this are unacceptable and make it unlikely we’ll return.
Atmosphere: 1
Service: 1
The store isn’t open the posted hours and the staff are rude. I used to love the bagels but it isn’t worth the drive anymore.
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