I love Chipotle and have been to several in the Ann Arbor area, but this is by far the worst one. Ordered the veggie burrito bowl and got less than a scoop of rice. I only get rice and black beans, so not at all worth $9. The rice was undercooked and crunchy. The girl that checked us out was extremely rude too. Way too small for the amount of customers it gets.
Atmosphere: 1
Food: 1
Service: 1
Bryan Strong
This is the most problematic chipotle on the planet. The only thing consistent is they're ALWAYS out of something. Out of chips, out of guacamole out of enough employees, can only take card. Orders never timely, even with a grace period given. Its impossible to grab Doordash orders. Its quite dirty in the dining room as well
Atmosphere: 1
Food: 4
Service: 1
Neil Zhao
As of 2025, worst Chipotle in A2. I've lost count of how many times they've run out of basic ingredients well before closing. The place is always short-staffed, portions are stingy, and there's constant staff turnover. They also constantly post abrupt paper notices on their doors about payment issues or only accepting online orders; I've wasted so much time driving there only to leave immediately afterwards.
My final straw was their bowl leaked everywhere, soaking through the bag, messing up my car interior, and spilling out onto the pavement.
After these consistently poor experiences, I'll be avoiding this location and honestly cutting down on Chipotle altogether. There are way better options in town -don't waste your time or money.
Atmosphere: 3
Food: 1
Service: 2
E X
This place is falling off. They used to be clean and good but now 8/10 times you go they’re out of something important or the food lacks and is cold and dry. They make your bowls soaking wet that leak and break the bags by continuously dumping pico juices instead of just replacing the toppings when there’s only less than a scoop left in the metal containers. They don’t know how to roll burritos either so don’t plan on that. We came tonight and they were only accepting online orders at 7pm on a Saturday and the whole place was a mess with tables that have more food on them than the bowls usually do when you place an online order. We decided to leave because the food isn’t made right unless you’re standing in front of them correcting their lack of interest and care. This place is becoming just like the chipotle on washtenaw ave. With trash employees and trash food.
Atmosphere: 1
Food: 1
Service: 1
Emily Sanders
Whoever made my burrito bowl on 11/20/2025 did an amazing job!!!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Giselle Sierra
I’ve visited this place several times over the past year, but the customer service keeps getting worse. I ordered my bowl with the sour cream on the side, and I hadn’t even finished saying “sour” before they had already dumped it into the bowl. The tables are always dirty, too
Food: 4
Roman Danilin
Portion was very small.
Food: 2
Service: 3
Lauren Copeland
At this point chipotle needs to close down! They are consistently out of pretty much everything I can guarantee you go there and they’re going to be out of sour cream or they are going to be out of rice or they are going to be out of meat. They are always out of fajita veggies. This business has become so pitiful and the line is always disgusting and needs to be cleaned.
Food: 1
Rob R
Food is not bad. Poor customer service. Filthy tables and restrooms. Makes you wonder what the kitchen looks like.
Atmosphere: 1
Food: 4
Service: 1
Ian Smith
No sense of urgency while customers are waiting in line and for online orders. My online order is already 15 min late and no sign of it being made anytime soon. Have more staff!! Have more staff on and sacrifice the hourly wage for happier customers!!!!
Look, I love Chipotle, but this wasn’t it. They were out of chips and it was real dirty. Hopefully it was just a bad day.
rian herrmann
Online orders only
Stephanie P
It was alright. Kinda messy, portions were ok, staff wasn't bad.
Atmosphere: 4
Food: 4
Service: 4
Greg Kalikas
Incredibly slow service. New to the area and this is the only location somewhat near me. During busy lunch rush they only have one person making bowls. Almost always like this at this location. If you’re in a rush or have an hour lunch break, probably best to avoid this one
Atmosphere: 2
Food: 4
Service: 1
Luke Sergott
Mediocre experience. Did online pickup. The food was barely warm, chips were slightly soggy and staff was not very friendly.
I love Chipotle and have been to several in the Ann Arbor area, but this is by far the worst one. Ordered the veggie burrito bowl and got less than a scoop of rice. I only get rice and black beans, so not at all worth $9. The rice was undercooked and crunchy. The girl that checked us out was extremely rude too. Way too small for the amount of customers it gets.
Atmosphere: 1
Food: 1
Service: 1
This is the most problematic chipotle on the planet. The only thing consistent is they're ALWAYS out of something. Out of chips, out of guacamole out of enough employees, can only take card. Orders never timely, even with a grace period given. Its impossible to grab Doordash orders. Its quite dirty in the dining room as well
Atmosphere: 1
Food: 4
Service: 1
As of 2025, worst Chipotle in A2. I've lost count of how many times they've run out of basic ingredients well before closing. The place is always short-staffed, portions are stingy, and there's constant staff turnover. They also constantly post abrupt paper notices on their doors about payment issues or only accepting online orders; I've wasted so much time driving there only to leave immediately afterwards.
My final straw was their bowl leaked everywhere, soaking through the bag, messing up my car interior, and spilling out onto the pavement.
After these consistently poor experiences, I'll be avoiding this location and honestly cutting down on Chipotle altogether. There are way better options in town -don't waste your time or money.
Atmosphere: 3
Food: 1
Service: 2
This place is falling off. They used to be clean and good but now 8/10 times you go they’re out of something important or the food lacks and is cold and dry. They make your bowls soaking wet that leak and break the bags by continuously dumping pico juices instead of just replacing the toppings when there’s only less than a scoop left in the metal containers. They don’t know how to roll burritos either so don’t plan on that. We came tonight and they were only accepting online orders at 7pm on a Saturday and the whole place was a mess with tables that have more food on them than the bowls usually do when you place an online order. We decided to leave because the food isn’t made right unless you’re standing in front of them correcting their lack of interest and care. This place is becoming just like the chipotle on washtenaw ave. With trash employees and trash food.
Atmosphere: 1
Food: 1
Service: 1
Whoever made my burrito bowl on 11/20/2025 did an amazing job!!!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
I’ve visited this place several times over the past year, but the customer service keeps getting worse. I ordered my bowl with the sour cream on the side, and I hadn’t even finished saying “sour” before they had already dumped it into the bowl. The tables are always dirty, too
Food: 4
Portion was very small.
Food: 2
Service: 3
At this point chipotle needs to close down!
They are consistently out of pretty much everything I can guarantee you go there and they’re going to be out of sour cream or they are going to be out of rice or they are going to be out of meat. They are always out of fajita veggies. This business has become so pitiful and the line is always disgusting and needs to be cleaned.
Food: 1
Food is not bad. Poor customer service. Filthy tables and restrooms. Makes you wonder what the kitchen looks like.
Atmosphere: 1
Food: 4
Service: 1
No sense of urgency while customers are waiting in line and for online orders. My online order is already 15 min late and no sign of it being made anytime soon. Have more staff!! Have more staff on and sacrifice the hourly wage for happier customers!!!!
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Look, I love Chipotle, but this wasn’t it. They were out of chips and it was real dirty. Hopefully it was just a bad day.
Online orders only
It was alright. Kinda messy, portions were ok, staff wasn't bad.
Atmosphere: 4
Food: 4
Service: 4
Incredibly slow service. New to the area and this is the only location somewhat near me. During busy lunch rush they only have one person making bowls. Almost always like this at this location. If you’re in a rush or have an hour lunch break, probably best to avoid this one
Atmosphere: 2
Food: 4
Service: 1
Mediocre experience. Did online pickup. The food was barely warm, chips were slightly soggy and staff was not very friendly.
Food: 3
Service: 3
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