Excellent service! Very quick to fix the promo code debacle. Phil was phenomenal! I will be coming back because every there had a good attitude, very efficient, and very friendly. I never feel unwelcomed walking thorough that door.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Arbour
Amazing service and quality food every single time! Staff is very helpful, very kind, and hardworking.
Atmosphere: 5
Food: 5
Service: 5
Gas Station Hater
Ok, so I have eaten here in the past once before and had a good experience, but I had a frustrating time today. Ordered a bacon cheeseburger with mayo, pickles, and grilled onions; the thing came out without bacon, with mushrooms, ketchup, mustard, tomatoes, and lettuce in addition to what I had ordered. Bacon costs $2 extra, so that money just vanished into the ether, and the thing was cold as ice as well.
The associates were arguing when I came in, and that should have been a red flag. They were arguing about how they messed up a previous order, which was another red flag. I am fairly sure they just gave me the order that they messed up already, which is ridiculous.
In defense of this location, one associate did give me a new bun when I asked because mine was soaked in condiments and toppings that I did not and would not order on my burger and offered to remake it for me.
Still, the end result was that I paid $20 plus a tip to end up unsatisfied, picking the wrong condiments off of a burger. It is going to be at least a year before I chance another Five Guys, likely 2, maybe never. The cost-benefit just doesn't make sense with the food I received and the price I paid. If I wanted burger disappointment, I would have gone to the McDonald's on Zeeb, and at least that would have had bacon on it.
Shout out to the guy who helped try and set me right with a new burger and to the random employment lawyer that gave me some interesting, if unsolicited, advice on my ongoing career search.
Atmosphere: 1
Food: 2
Service: 4
Kim (hey hey)
I was here around 6pm on Wednesday. The place was filthy, the service was horrible, the manager was absolutely rude, the price is ridiculous, you dont really even get a meal without paying over $20. Not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Ann Walker
Love all the topping options, butter and shake really hot the spot, but the service was the best part! The manager working the register was a customer service legend.
Atmosphere: 4
Food: 4
Service: 5
Ali Doubali
Unprofessional
Atmosphere: 1
Food: 1
Service: 1
odoo account
Very poor customer service
Atmosphere: 1
Food: 1
Service: 1
Chris Davison
This store is a little slow at times but the food is always hot and well prepared so worth the wait. Ordering ahead usually helps with this.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Little Hamburger, Bacon Burger, Cheeseburger, Little Cheeseburger, Cajun Style
Joseph Bemis
IF YOU DONT TIP THEY CHEAP YOU ON THE FRIES. My buddy tipped and I didn’t. We ordered the same fries, and his was double… (that’s right - Double!) the size of my fries! Craziness. Wouldn’t order fries here if I were you. Food tasted eh. But the fries made me cry ngl. I still think about it to this day.
Atmosphere: 1
Food: 1
Service: 1
Abdihamid abdirahman
Paul, was amazing and his composure for handling something out of his control makes him a great leader. Today was national cheese burger day and the app was giving everyone online trouble Paul was very honest and didn't blame the customer but instead asked for ways to fix the problem. His honesty is what's needed in the world.
Excellent service! Very quick to fix the promo code debacle. Phil was phenomenal! I will be coming back because every there had a good attitude, very efficient, and very friendly. I never feel unwelcomed walking thorough that door.
Atmosphere: 5
Food: 5
Service: 5
Amazing service and quality food every single time! Staff is very helpful, very kind, and hardworking.
Atmosphere: 5
Food: 5
Service: 5
Ok, so I have eaten here in the past once before and had a good experience, but I had a frustrating time today. Ordered a bacon cheeseburger with mayo, pickles, and grilled onions; the thing came out without bacon, with mushrooms, ketchup, mustard, tomatoes, and lettuce in addition to what I had ordered. Bacon costs $2 extra, so that money just vanished into the ether, and the thing was cold as ice as well.
The associates were arguing when I came in, and that should have been a red flag. They were arguing about how they messed up a previous order, which was another red flag. I am fairly sure they just gave me the order that they messed up already, which is ridiculous.
In defense of this location, one associate did give me a new bun when I asked because mine was soaked in condiments and toppings that I did not and would not order on my burger and offered to remake it for me.
Still, the end result was that I paid $20 plus a tip to end up unsatisfied, picking the wrong condiments off of a burger. It is going to be at least a year before I chance another Five Guys, likely 2, maybe never. The cost-benefit just doesn't make sense with the food I received and the price I paid. If I wanted burger disappointment, I would have gone to the McDonald's on Zeeb, and at least that would have had bacon on it.
Shout out to the guy who helped try and set me right with a new burger and to the random employment lawyer that gave me some interesting, if unsolicited, advice on my ongoing career search.
Atmosphere: 1
Food: 2
Service: 4
I was here around 6pm on Wednesday. The place was filthy, the service was horrible, the manager was absolutely rude, the price is ridiculous, you dont really even get a meal without paying over $20. Not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Love all the topping options, butter and shake really hot the spot, but the service was the best part! The manager working the register was a customer service legend.
Atmosphere: 4
Food: 4
Service: 5
Unprofessional
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service
Atmosphere: 1
Food: 1
Service: 1
This store is a little slow at times but the food is always hot and well prepared so worth the wait. Ordering ahead usually helps with this.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Little Hamburger, Bacon Burger, Cheeseburger, Little Cheeseburger, Cajun Style
IF YOU DONT TIP THEY CHEAP YOU ON THE FRIES. My buddy tipped and I didn’t. We ordered the same fries, and his was double… (that’s right - Double!) the size of my fries! Craziness. Wouldn’t order fries here if I were you. Food tasted eh. But the fries made me cry ngl. I still think about it to this day.
Atmosphere: 1
Food: 1
Service: 1
Paul, was amazing and his composure for handling something out of his control makes him a great leader. Today was national cheese burger day and the app was giving everyone online trouble Paul was very honest and didn't blame the customer but instead asked for ways to fix the problem. His honesty is what's needed in the world.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Besides the best burger, it has incredible peanuts! French fries are the tastiest! 😊🫶
Thank you so much for looking out. Wonderful people
Atmosphere: 5
Food: 5
Service: 5
Food is good
Prob the best burger iv ever had! Great service
Atmosphere: 5
Food: 5
Service: 5
DAHLIA the service was very good.
Atmosphere: 5
Food: 5
Service: 5
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