The best Jet’s 10 pizza. Crunchy crust, not too deep.
Food: 5
Service: 5
Allison Heise
Good pizza and good cheese bread!!! Delicious pizza!!
Atmosphere: 5
Food: 5
Service: 5
Jim Smith
If you’re looking for delivery, avoid at all costs unless your calendar is clear for the day and you’re not looking to eat pizza that day anyway.
I’ve ordered delivery from this location a few times over the last year or so. Delivery has been horrible EVERY. SINGLE. TIME. I mean, they are creative in their abilities to come up with excuses, at least. Cars breaking down, “we got 15 orders right after yours,” “I think we left the pizza with someone….no idea who, though!”…..
I mean, sure, it’s great pizza. But when you get a delivery estimate of 1 hour and then it turns into 2…or 3…..it’s pretty ridiculous. And when we’ve attempted to cancel a previous order when updated delivery estimates were met with “we really have no idea,” it was like we were asking them to solve the world’s most complicated problem. Just don’t do it. Plenty of other places to get pizza delivered from…reliably.
Atmosphere: 3
Food: 5
Service: 1
Carolyn Christopher
Just right! I pick up our pizza’s - they are kept hot until picked up. Ingredients are as expected.
Parking: Drive up in front of restaurant to pick up order.
Wheelchair accessibility: Access from the street directly into Jet’s. Wheelchair accessible from corner walkway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Thin Crust
Brian Downing
One of my favorite Detroit pizzas, staff are always pleasant
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Sandy Klocinski
I'm pretty bummed, Jets has always been my fave pizza chain, so my husband and I switch off, and we had gotten from the Oak Valley one for a while. I'm sad because I'm having a hard time trusting that this location is vegetarian friendly after today. I'm vegetarian (and have worked with a lot of pet pigs at my previous job) so the smell of pepperoni or the idea of the grease from it being on my food is something that really turns me off my food and makes it so I can't eat it. My husband and I had thus always ordered two separate pizzas, clean cutters for mine, but after I really wanted Jets today my husband wanted to save money and said he could just eat my cheese today even though he is not vegetarian and likes pepperoni on his usually. I suggested we ask them if they could do the 8 corner (it's like 2 smaller pizzas) in two separate boxes so the pepperoni smell/juices doesn't get all on mine. We called and they said they could do that.
Well, we got the pizza stuff, and unfortunately the pizzas were together in the same box. I just could not eat that even if I wanted to, just knowing the pepperoni juice got on my pizza, and the smell. I called, and I was really nice, but asked if there was something we could do (we were hoping to get just my pizza re-delivered so I could still eat and we would've been happy to pay a second tip.) I should mention too, the people we'd spoken to on the phone up to that point and the delivery driver were very nice.
They put the manager on, and it was not a conversation that made me feel good at all. He started talking about how the order had been all put in as all pepperoni (it was a phone order and I heard my husband have the whole long conversation about the cheese one so I'm not really sure why he even told me that as it just reaffirmed there was a lot of miscommunication on their end) but then he said they had realized it must be half cheese half pepperoni from a note about the clean cutter. Then he said the delivery driver had explained everything so I was worried he was going to blame the delivery driver (who knew nothing about it as we didn't discover the issue until he left), so I'm not sure what he meant, but he seemed annoyed that I corrected him that our delivery driver couldn't have known, but maybe he meant someone else, I don't know. He seemed to reiterate that the clean cutter had been done, but the person my husband spoke with, I'm not sure why she would put a note in about the cutter and not the separate boxes, and I don't know why they wouldn't call us back if they could do one thing and not the other, and I don't understand why anyone would use a meatless cutter for one pizza and then push it up against a meat pizza. Either way, it was some sort of a mistake so I would've been fine if he seemed to care like it actually was mistake, but I did not get that impression and he just told me multiple times they can't do separate boxes for that, and I could get a $5 credit for the future. I think they just couldn't be bothered.
I felt really uncomfortable about that, because A.) I'm not paying another $20 bucks because they told us they could do something and then did not and didn't inform us, and I was the one that wanted the pizza, and now can't eat, and B.) if they care so little about diet restrictions, I personally just can't trust the clean cutter thing or other diet restrictions. We called and ordered from a different Jets right after, owned my someone else, and that different place was super helpful and you could tell they cared about diet restrictions and understood, and also said they would and do do separate boxes for people in similar situations, so we'll be getting from their instead in future, and I got a new pizza from the new location for tonight.
It's too bad this location doesn't understand why diet restrictions are important to people, but probably
Food: 4
Service: 1
Tony Markel
I screwed up my online order, and the team there was gracious and accommodating. We got our pizza hot, delicious and on time. Will order again.
Atmosphere: 5
Food: 5
Service: 5
Leo P
I love their 8 corner BBQ chicken. They always do a good job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken
Shawn Park
I love their 8 corner BBQ chicken. They always do a good job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken
McKenna Moulton
Perfectly decent Jets location. Great pizza and haven't had any real service trouble
Can't read. IF YOU WANT YOUR FOOD TO BE MADE PROPER THEN DONT ORDER FROM THIS JETS. EVER OTHER HAS BEEN WRONG..BUYER BEWARE YOU WONT GET WANT YOU PAY FOR.
Atmosphere: 1
Food: 1
Service: 1
Colin J
I ordered jets tonight and they forgot to include my salad in the pickup. Upon finding out I was only offered the option to drive back through traffic to pick it up or get a “credit on account” which is essentially a coupon for my next visit. They were unable to provide any partial refund or deliver the salad. Pretty lousy service and poor remediation on a screwup on their behalf.Please think twice before ordering here.
Atmosphere: 2
Food: 4
Service: 1
M C
Took an hour to deliver, which is fairly normal. Delivery driver forgot my pizza, just had bread sticks. Said they will go back and get the pizza. 2 hours later I call and they are just now getting to it. Manager was extremely rude and didn’t offer anything to remedy the situation. Better to order from somewhere more consistent. Said this Jet’s doesn’t live up to the brand.
Atmosphere: 1
Food: 1
Service: 1
Kenneth Koorhan
The pizza was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Deep Dish
Don Prior
Ordered a pizza for delivery. They said 45 minutes. I called an hour later to ask. They said it was in the store waiting for a driver. I called back after another hour to ask. They said they’d need to make us a new one and would have it delivered in 30 minutes and give us as discount. I called 3.5 hours after the original order and was told it was out for delivery in 15 minutes. I said this was ridiculous to have to wait 3.5 hours. They said they’d give me $5 off my next order so I said no thanks. Cancel.
The best Jet’s 10 pizza. Crunchy crust, not too deep.
Food: 5
Service: 5
Good pizza and good cheese bread!!! Delicious pizza!!
Atmosphere: 5
Food: 5
Service: 5
If you’re looking for delivery, avoid at all costs unless your calendar is clear for the day and you’re not looking to eat pizza that day anyway.
I’ve ordered delivery from this location a few times over the last year or so. Delivery has been horrible EVERY. SINGLE. TIME. I mean, they are creative in their abilities to come up with excuses, at least. Cars breaking down, “we got 15 orders right after yours,” “I think we left the pizza with someone….no idea who, though!”…..
I mean, sure, it’s great pizza. But when you get a delivery estimate of 1 hour and then it turns into 2…or 3…..it’s pretty ridiculous. And when we’ve attempted to cancel a previous order when updated delivery estimates were met with “we really have no idea,” it was like we were asking them to solve the world’s most complicated problem. Just don’t do it. Plenty of other places to get pizza delivered from…reliably.
Atmosphere: 3
Food: 5
Service: 1
Just right! I pick up our pizza’s - they are kept hot until picked up. Ingredients are as expected.
Parking: Drive up in front of restaurant to pick up order.
Wheelchair accessibility: Access from the street directly into Jet’s. Wheelchair accessible from corner walkway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Thin Crust
One of my favorite Detroit pizzas, staff are always pleasant
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
I'm pretty bummed, Jets has always been my fave pizza chain, so my husband and I switch off, and we had gotten from the Oak Valley one for a while. I'm sad because I'm having a hard time trusting that this location is vegetarian friendly after today. I'm vegetarian (and have worked with a lot of pet pigs at my previous job) so the smell of pepperoni or the idea of the grease from it being on my food is something that really turns me off my food and makes it so I can't eat it. My husband and I had thus always ordered two separate pizzas, clean cutters for mine, but after I really wanted Jets today my husband wanted to save money and said he could just eat my cheese today even though he is not vegetarian and likes pepperoni on his usually. I suggested we ask them if they could do the 8 corner (it's like 2 smaller pizzas) in two separate boxes so the pepperoni smell/juices doesn't get all on mine. We called and they said they could do that.
Well, we got the pizza stuff, and unfortunately the pizzas were together in the same box. I just could not eat that even if I wanted to, just knowing the pepperoni juice got on my pizza, and the smell. I called, and I was really nice, but asked if there was something we could do (we were hoping to get just my pizza re-delivered so I could still eat and we would've been happy to pay a second tip.) I should mention too, the people we'd spoken to on the phone up to that point and the delivery driver were very nice.
They put the manager on, and it was not a conversation that made me feel good at all. He started talking about how the order had been all put in as all pepperoni (it was a phone order and I heard my husband have the whole long conversation about the cheese one so I'm not really sure why he even told me that as it just reaffirmed there was a lot of miscommunication on their end) but then he said they had realized it must be half cheese half pepperoni from a note about the clean cutter. Then he said the delivery driver had explained everything so I was worried he was going to blame the delivery driver (who knew nothing about it as we didn't discover the issue until he left), so I'm not sure what he meant, but he seemed annoyed that I corrected him that our delivery driver couldn't have known, but maybe he meant someone else, I don't know. He seemed to reiterate that the clean cutter had been done, but the person my husband spoke with, I'm not sure why she would put a note in about the cutter and not the separate boxes, and I don't know why they wouldn't call us back if they could do one thing and not the other, and I don't understand why anyone would use a meatless cutter for one pizza and then push it up against a meat pizza. Either way, it was some sort of a mistake so I would've been fine if he seemed to care like it actually was mistake, but I did not get that impression and he just told me multiple times they can't do separate boxes for that, and I could get a $5 credit for the future. I think they just couldn't be bothered.
I felt really uncomfortable about that, because A.) I'm not paying another $20 bucks because they told us they could do something and then did not and didn't inform us, and I was the one that wanted the pizza, and now can't eat, and B.) if they care so little about diet restrictions, I personally just can't trust the clean cutter thing or other diet restrictions. We called and ordered from a different Jets right after, owned my someone else, and that different place was super helpful and you could tell they cared about diet restrictions and understood, and also said they would and do do separate boxes for people in similar situations, so we'll be getting from their instead in future, and I got a new pizza from the new location for tonight.
It's too bad this location doesn't understand why diet restrictions are important to people, but probably
Food: 4
Service: 1
I screwed up my online order, and the team there was gracious and accommodating. We got our pizza hot, delicious and on time. Will order again.
Atmosphere: 5
Food: 5
Service: 5
I love their 8 corner BBQ chicken. They always do a good job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken
I love their 8 corner BBQ chicken. They always do a good job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken
Perfectly decent Jets location. Great pizza and haven't had any real service trouble
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Can't read. IF YOU WANT YOUR FOOD TO BE MADE PROPER THEN DONT ORDER FROM THIS JETS. EVER OTHER HAS BEEN WRONG..BUYER BEWARE YOU WONT GET WANT YOU PAY FOR.
Atmosphere: 1
Food: 1
Service: 1
I ordered jets tonight and they forgot to include my salad in the pickup. Upon finding out I was only offered the option to drive back through traffic to pick it up or get a “credit on account” which is essentially a coupon for my next visit. They were unable to provide any partial refund or deliver the salad. Pretty lousy service and poor remediation on a screwup on their behalf.Please think twice before ordering here.
Atmosphere: 2
Food: 4
Service: 1
Took an hour to deliver, which is fairly normal. Delivery driver forgot my pizza, just had bread sticks. Said they will go back and get the pizza. 2 hours later I call and they are just now getting to it.
Manager was extremely rude and didn’t offer anything to remedy the situation. Better to order from somewhere more consistent. Said this Jet’s doesn’t live up to the brand.
Atmosphere: 1
Food: 1
Service: 1
The pizza was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Deep Dish
Ordered a pizza for delivery. They said 45 minutes. I called an hour later to ask. They said it was in the store waiting for a driver. I called back after another hour to ask. They said they’d need to make us a new one and would have it delivered in 30 minutes and give us as discount. I called 3.5 hours after the original order and was told it was out for delivery in 15 minutes. I said this was ridiculous to have to wait 3.5 hours. They said they’d give me $5 off my next order so I said no thanks. Cancel.
Atmosphere: 1
Food: 1
Service: 1
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