Jimmy John's
3945 S State St, Ann Arbor
(734) 662-4700
Recent Reviews
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Fantastic restaurant we ate sandwiches and spoke with the kids about basketball and the idea that hard work wins even when things aren't going to great.
Atmosphere: 5
Food: 5
Service: 5
Plenty of better subs place then this one with faster service with a smile....I’m extremely disappointed with my experience at Jimmy John’s. The service was terrible from start to finish. The drive-thru wait time was over 30 minutes, which completely defeats the purpose of going somewhere that advertises “freaky fast” service. There was no sense of urgency at all.
When I finally got my order, the food quality was just as bad as the service. The sandwich was sloppily made, ingredients didn’t taste fresh, and it honestly felt like no care went into preparing it. For the prices they charge, I expect much better.
What bothered me most was the attitude — no apology for the long wait, no acknowledgment of the delay, and no effort to make things right. It felt like they simply didn’t care.
I won’t be coming back, and I definitely can’t recommend this location to anyone expecting decent service or quality food.
Atmosphere: 1
Food: 1
Service: 1
The drive thru is a trap. I've been stuck here for 14 minutes now and there isn't a way to get out. They make it so you can't get out if they are taking forever on the order 2 cars ahead and you can't back out.
Atmosphere: 1
Food: 5
Service: 1
I used to go regularly, but I haven't been here in about four months period. I walked in Brandon, I'm guessing manager knew my name and knew exactly what I wanted.Now that's what I call customer service. Whatever he's getting paid isn't enough. I may not go to any other jimmy jones, but I know I'll be back to this one.
Atmosphere: 5
Food: 5
Service: 5
I guess you get less drink when you ask for light ice....
Atmosphere: 3
Food: 3
Service: 1
Started out with a very rude drive in person, then my entire order smelled and tasted like axe body spray!! Couldn't even eat it. I will now be driving out of my way getting out of the car and going to DiBellas!!!! Worst JJ location EVER!!
Atmosphere: 1
Food: 1
Service: 1
Everything fast good great service
Atmosphere: 5
Food: 5
Service: 5
Slow service for jj, terrible bread, and I've been here twice now. Constantly bad dry overcooked bread. Bad representation of jimmys brand.
Atmosphere: 2
Food: 1
Service: 1
Excellent ultimate Italian sub. Friendly and fast service!
Atmosphere: 5
Food: 5
Service: 5
Fantastic tasty sub sandwich!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I know it’s a small thing but the drive-thru teller was calm and kind and wished me a nice day. The food was ready fast too.
Food: 5
Service: 5
NOT A FAN
Fast and friendly. Exactly as expected.
Atmosphere: 5
Food: 5
Service: 5
VERY LIGHT on the ingredients when you order extra. Beware.
Atmosphere: 5
Food: 3
Service: 3
They get it right every time!
Atmosphere: 5
Food: 5
Service: 5
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