Marco's Pizza
4068 Packard St, Ann Arbor
(734) 973-1750
Recent Reviews
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Their cheesy bread used to be great when they served it with the same sauce they put on the pizzas. Now it comes with this cheap, horrible prepackaged slop. It's bland and flavorless, and completely ruins what used to be some of the best bread in town. That's the reason I don't order Marco's anymore.
I don't know why I'm not a chef but the pizza didn't taste right
Placed an order at this facility…ordered an all meat pizza bowl with onion and green peppers …they forgot to add green peppers and onions…called back …manager said he would return money to my card with a little extra..I told him to just write down my name…and when I order another one the onion and peppers would be free…He then apologized and said no problem …A few weeks later I called in order for the pizza bowl …the rude young man who answered the phone named Mohammad …proceeded to tell me that I had to know the date I came in…at the time I was driving proceeded to tell him that I don’t know exact date but I was assured by manager that it wouldn’t be a problem…he then went back and forth with me …I finally told him to cancel my order and let me speak to a manager…manager was not there…I went to the store several times and everytime he gave me a different time that the manager would be there ..each time I went he was not there…I left phone number manager has not called back…I would not recommend patronizing this facility …They took my money off my card and did not fulfill my order or return my money to my card …
This was my third time here. This time around pizza was nasty. I spent 30 dollars. The dough whole pizza was off. I called and same young guy made pizza don’t know what he is doing.
🍕🍕🍕🍕🍕
I love the food and have always enjoyed the service I have received at their other locations so I was pleased when I moved and found a location nearby but I am extremely disappointed. In a way most might not expect so hear me out…. The first time I ordered I selected to pay cash for a $23 pizza and added 10% as a tip with the intention of giving an additional $5 with my cash change. Well I gave the guy $40 and he said are we all good? And I said, no do you have change? As he was going through the money bag he was gripping the whole time about how cheap people are. I gave him $2.30 in the app plus $5 cash for a $23 pizza which is more than 30%. He was still complaining so I gave him $3 more just to get out of the cold. Ridiculous. I ordered again tonight and paid for the food on my card and was going to tip in cash as to
Avoid the part on the app part in cash thing again. This store has the nerve to call me and say oh you didn’t add a tip can I add that to your card?
If you are too cheap that don’t pay your employees enough that they are so hard up on tips that you harass your customers for tips so the drivers so they can pay their bills, You’re not worth my service. T.I.P.S. Means To Insure Prompt Service. Not to pay your employee’s wages!
The gentleman behind the counter that helped me tonight was awesome and the food is amazing. I always have a good experience ordering from here. Wish I knew his name so I could credit him. 10/10 pizza run
Food is very good and reasonably priced. Additionally, Mary was very welcoming. We will be back!
Food: 5
Service: 5
This was the first time I've had Marcos and it was delicious. I ordered the deluxe with extra cheese and double sauce.
My family and I have been DEVOTED customers of Marco's Pizza for over 15 YEARS. On the evening of November 22, 2024 the store manager named JACOB WAS EXTREMELY DISRESPECTUL TO ME AS A CUSTOMER AND ALSO TO HIS STAFF. I called and placed my order for pickup. And when I went to pickup the pizza, Jacob began to shout and question me about why I received a 20% discount and proceeded to SHOUT AT HIS STAFF TO STOP ADDING THE DISCOUNT. He then began to state how I wouldn't get my pizza and proceeded to question how long I had been a customer because as he stated "he had never seen me before." As if he works at the pizza shop 24/7. He was EXTREMELY RUDE, DISRESPECFUL, AND UNPPROFESSIONAL. HIS CUSTOMER SERVICE WAS COMPLETELY DEPLORABLE. PLEASE EVALUATE WHERE YOU ORDER FROM AND CHOOSE WISELY! THEY HAVE LOST A LONGTIME CUSTOMER!
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Prices are high, execution is not good, service is inconsistent. I called in a carry out and was told it was going to be 30 minutes FOR A CARRY OUT?? As someone who worked in pizza places for years that’s unacceptable. If you can’t get carry out orders in 15 to 20 minutes consistently then you’re not a well run store. Period! It takes only 6 minutes to cook the pizza so if it’s not busy you should be telling people 10 to 15 minutes. And if it’s busy you tell them 15 to twenty minutes. Which gives you 14 minutes to get that order in the oven.
The pizza was okay. Ingredients were high quality. But execution was poor: Did not have even topping distribution, not enough sauce, too much cheese, undercooked, and didn’t carry the sauce and cheese to the edge of pizza so the last 3 inches of each slice was just crust.
Atmosphere: 2
Food: 2
Service: 2
Pickup and takeout only
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Customer service is excellent! They had a very very good food and now I have found a new pizza place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Pepperoni Pizza
There was a weird bald guy with glasses who just sat in the dining area with no food or anything. He was sitting in the corner then he actually moved seats to sit in the middle of the place to watch us order. Not by a table or anything, just to get closer. It seemed like he worked there, let him know he doesn’t have to be creepy bc it makes the whole food front more obvious. Something shady is definitely going on in the back of that place. Tell that guy to play it cool and not be so obvious.
Atmosphere: 1
Food came fresh and delicious 😋😋😋
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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