Marco's Pizza
3238 Ann Arbor-Saline Rd, Ann Arbor
(734) 492-5900
Recent Reviews
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Smashed part of my pineapple pizza and forgot to cut the pepperoni pizza. I had to cut the pizza my self. sad…
Marcos is always so good. I've never had issues with the staff and always decent wait times.
Atmosphere: 4
Food: 5
Service: 5
Ordered delivery and food never came. Called them before they closed because the tracker said it was delivered. They said they closed all the tickets to close the register but the food should come, which it never did. When I called the next day, they said to reverse the credit card charge because that’s what they tell people and it’s faster and better than them trying to issue a refund. The guy in the phone said they have one worker working so this happens sometimes. Same thing happened to my friend.
Whatever you do, do not order delivery from here. After waiting forever I called and they said my order was still sitting there waiting on doordash. Their only suggestion was to come pick it up myself... After I paid a $6 delivery fee.
Atmosphere: 1
Food: 2
Service: 1
they told me your order will be ready in 5 to 10 minutes. They let me wait 20 minutes and then they said sorry we don’t have salads. Worst service ever!
Service: 1
Great pizza. However one of the pizza makers came and rung me out and returned to pizza making without washing their hands. Another pizza maker was outside when I arrived and went right in to making pizzas. A little hand washing goes a long way.
Atmosphere: 1
Food: 5
Service: 1
To the nice guy who threw my pie, thank you very much
Avoid this place if you are ordering delivery.
The Good:
The service was excellent. Despite what I am sharing below, the people answering the phone were responsive and gave me a free side dish for my troubles.
The Bad:
I placed an order at 7:18pm. It was complete by about 7:40pm. Then, their website's tracker went dead. I called them, and they told me it was ready for pick-up. However, I had ordered and paid for delivery. So, in response, they got DoorDash on it (a huge problem) and gave me a free side dish for waiting. I did not get my order until after 8:30pm, despite Marco's website saying it was guaranteed by 7:48pm.
While I appreciate the responsiveness and free side dish, I have a problem with a pizza place delivering through DoorDash without notifying on their website that it was through DoorDash. It came late and cold. Had I known it wasn't them delivering it, I would not have ordered delivery.
The Ugly:
To put it bluntly, the pizza came raw. I ordered from here after hearing some great reviews, but 2/3 of the crust was just raw dough. I don't even know what to say to that. The cheesy bread that they gave me for free came good, but the pizza did not.
Overall, a disappointing experience. Felt like a waste of $20.
Atmosphere: 3
Food: 1
Service: 5
Good customer service. Mike Jones was a pleasure as our server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old World Pepperoni Pizza
Pizza pretty good friendly staff
Restaurantji Recommends
Had a great experience. I walked in to ordered my pizza. Savannah was very helpful and professional. Great customer service. Pizza was delicious and served very fast. I will definitely be back/order again.
Vegetarian options: Lots of veggies to pick from.
Dietary restrictions: They offer cauliflower crust.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old World Pepperoni Pizza
My neighborhood go to pizza place! Always friendly, always fast, always fresh!
Atmosphere: 5
Food: 5
Service: 5
The best of the best, super friendly and helpful staff, and the food is always on point!
Atmosphere: 5
Food: 5
Service: 5
Consistent and very good ?
Atmosphere: 5
Food: 5
Service: 5
Always fire pizza and open later than others in area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old World Pepperoni Pizza
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