Panera Bread

3611 Plymouth Rd, Ann Arbor
(734) 332-6279

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Recent Reviews

Terrible customer service Sat Nov 30 at 11:45 am and it wasn't even busy. Had trouble ordering online and after ordering $73 of food team manager refused to help me get my half off pastry special because I couldn't find it when ordered online or my free pastry item. When I told her I would submit a negative review online she only says "thats fine "and just walked away. total lack of customer service. After manager refused to help me another team member came...
This Panera is consistently out of bagels or out of many types of bagels by 9 or 10 am. Today it was like moving a mountain to get a simple bagel with cream cheese. And they were out of scrambled eggs at 10:40 am so I couldn’t order any of the breakfast sandwiches with scrambled egg. Panera is a bakery. Please act like one to the benefit of your customers instead of trying to get us to order lunch at 10 am. Very very frustrating experience and it’s happened multiple times.
I came on Sunday afternoon. There is a crowd of people, and waited for 1 hour for an order of sandwich and soup.

Understaffed? Incompetence? Defective system?

Also, the smoothie also tasted terribly sweet

Regardless, I blame Panera’s executives for trying to be everything to everybody

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