Shake Shack Ann Arbor

They are getting too lazy or cheap. My third order in a row with no ketchup packets in the bag.

Atmosphere: 4

Food: 5

Service: 2

Good. The place was neat and fancy. The staff was very kind, too. The burger was nice. However, the milk shake was too sweet for my East Asian taste.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Shackburger

Five stars to 1. They got rid of their vegan shake; I can't digest a dairy shake. There's literally no reason to ever come back for the third-rate fries and greasy, flat burgers.

This place is five stars completely awesome food prepared by completely awesome people and if your antisocial they even have kiosks so you don’t have to speak to anyone

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Bacon Cheeseburger, Korean Style Fried Chicken Sandwich, Chicken Strips, Fries, Burger, Bacon Cheese Fries

The fries were not hot at all to be salt free. Med cold getting colder. The Avacado burger wasn’t hot either! A true waste of $15+ tax.
Like, if my food was cold & I ate in the store, how cold must it have been w/ all the Door Dash orders? ??

Vegetarian options: The shroom burger

Parking: It was fine

Kid-friendliness: Kids seem welcomed

Wheelchair accessibility: Tables move

Atmosphere: 4

Food: 1

Service: 5

Recommended dishes: Fries, Burger

Love visiting Shake Shack !

Atmosphere: 5

Food: 5

Service: 5

Always a good day out. The staff are almost always very kind and courteous.

Kid-friendliness: No kids menu, but the kids love it here and are clearly welcome.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger, Chicken Bites, Smokeshack

I like their food, but it's getting busy and sometimes it can get smelly.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Fries, Burger, Chicken Bites, Shack Stack

Yummy food. Love the milkshake. People were very nice and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger

Didn’t order thru the app-went to store to order takeout & they did not like that.

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Cheeseburger, Fries

Oct 2024
Food 4/5 stars
Thanks to TMobile Tuesday promo, I finally got to try Shake Shack. Ordered the Shack burger $7, chicken bites $6, and a Peaches and cream milkshake $7.

The burger is small, enough for those with a small appetite or if you're looking for a quick snack. Tasted alright but not enough sauce; just a dab of Shack sauce with 2 slices of tomato, few tiny pieces of lettuce, added onions and pickles. Condiments were proportionate to the size of cheeseburger.

The chicken bites were actually nice with a crisp outer coating. I wouldn't pair this with the Shack sauce again, too bland. However, $6 approx with tax is a bit pricey for the portion. Bites are tiny.

The best of the meal was the peaches and cream shake with tiny chunks of peaches in the shake. Creamy and full of flavor.

Customer service 5/5 stars
Staff on duty today were super nice at the front counter, especially this young guy. Attentive to customers.

This location is very spacious and well lit with lots of windows and plenty of seating.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Shackburger, Chicken Bites

I Love Shake Shack Delicious Burgers!!!

Back to the table fast. Worker/waiter.Had great customer service. Probably the best burger in town!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Shackburger, Fries, Burger, Shack Burger and Fries

Very tasty but unfortunately way too expensive for what you get! :( I don’t think I’ll be coming back soon just because my money can go further at other places. You’re basically just paying a premium to feel good about not eating at McDonald’s or Steak N’ Shake here.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hamburger, Chicken Bites

Excellent customer service!

Atmosphere: 5

Food: 5

Service: 5