Slowest starbuckesnon earth..20 minutes with only 3 cars ahead of me.
Service: 1
Denise Snyder
Got out of my car and came into store. Waited 20 min on a venti chai latte. Since when does drive thru get faster, better service?
Atmosphere: 5
Food: 5
Service: 2
kris miller
I went in to pick up 2 orders for uber, the 1st one was done, after waiting for 6 minutes for the second one I tried to ask one of the workers how much longer it will be, he looked at me very pissed that I had bothered him and very rudely said they have a lot of other drinks to make like its my fault they were dumb enough to mark the order as ready when it wasn't even close to being done. 30 min is the time I was quoted. Every single star bucks out there never had an issue with making drivers a priority like they should be. Every other place does it but apparently its very inconvenient for them. And they want better pay? How about you fix your employees attitudes first
Atmosphere: 1
Service: 1
Susan Harari
Stopped by here yesterday for a cup of coffee with my sister. This location has a nice dining area, so presumably it’s meant to be an actual cafe. We ordered 2 simple coffees and waited…for 25 minutes. Finally I went back up to the cashier, only to be told that it would be another 20 minutes; they do not prioritize in-person customers. Despite being surrounded by coffee equipment, she could not actually serve 2 cups of Starbucks in less than 45 minutes. Another customer came up behind me to commiserate — she had also been waiting for 25 minutes and was told she would get her coffee…in 17 minutes. I asked for a refund and left. A coffee shop should produce coffee for in-person customers in, say, under 10 minutes? Or at least inform them that their order will take 45 minutes?
Follow-up — I did try to contact Starbucks but ended up in a 20 minute text conversation with what was probably a chatbot, thanking me for contributing to their metrics. Not in the least bit satisfying.
Atmosphere: 1
Food: 1
Service: 1
The Chosen one
This is the worse Starbucks in Ann Arbor, the workers, the service, the bathrooms terrible. A 6 minute mobile order turned into and 30 minutes just to get a coffee causing me to be late for work. At some point management need to take responsibility on how they train their employees.because that’s where it starts
Atmosphere: 1
Food: 1
Service: 1
Jenna Joseph
Sad to leave a review like this but this location has really gone downhill. I’ve been coming here for 8 years. It’s not what it used to be. Walked in this morning and was told it would be a 40-min wait for coffee. Said the only thing that wouldn’t be 40-mins was drip coffee. That’s a bit ridiculous. Sadly, I left and went to Sweetwaters across the street. This location needs to hire more baristas if they are going to hold a flame to the Starbucks in the Target across the street and the Sweetwaters. It’s not even the baristas fault, this is very poor logistical planning on Starbucks end. Lost my business. Maybe not forever but for now.
Atmosphere: 3
Food: 4
Service: 3
joshua tovar
I went inside to order as I had some free time and wanted to experience the cafe, i had never been. I was met with an individual named Hayden i believe. Dyed hair and piercings. I do not think i have ever dealt with a person so uncaring. I was so excited to experience the cafe and their monotonous attitude and nonchalance at my very expressive happiness felt as though i was being shot down. This was a very disheartening experience. I wanted to try something new and they said they didn’t have any recommendations as they hadn’t tried much of the menu. Which okay i guess but at least make something up right? In general they were just very flippant about my questions and curiosity. The worst part is their tone completely changed once they realize i was leaving a tip. their face had been completely flat and they were super uninterested with our conversation until then. I try not to let others bring me down but this interaction was just so devastating to me. I would understand more if the store was super busy but it was almost entirely empty. This starbucks was super convenient and near my home, but i will now be driving the extra11 minutes to a different location. Please do better.
Atmosphere: 1
Food: 4
Service: 1
Amber Cabrejos
Efficient and drinks as expected.
Atmosphere: 5
Food: 5
Service: 5
Cristina Slusher
This is the drink I got, the ice was up to the top .. it was 3 sips of coffee. For almost 7 dollars this is crazy !!
Extremely slow and inefficient. Always takes about 2x or 3x the time it takes at most other locations for the most basic orders.
Atmosphere: 2
Food: 4
Service: 1
Anna Craver - Burchwell
This is my favorite store. Always polite kind and just beautiful humans. There are so many amazing baristas!!!! Henri is always kind and polite and makes me laugh, Sophia is always quick and efficent . Olivia keeps everything runing smoothly.
Its a great store.
Atmosphere: 5
Food: 5
Service: 5
Ashley Sleo
I’ve been going to this Starbucks for years and have rarely had negative experiences—except with one employee, Henry. I’ve had multiple encounters with him, and each time he comes across as passive-aggressive and extremely impatient, even when I’ve only asked simple questions. Instead of being welcoming or helpful, his tone is consistently dismissive and condescending. This has happened several times now, to the point where every time I pull into the drive-thru, I find myself hoping I won’t be dealing with him. Unfortunately, Henry has made my experience at this location so unpleasant that I’ve decided not to return. I’ll be going to other nearby Starbucks where the staff are friendlier and more professional. I strongly hope management addresses this, because no customer should feel uncomfortable just trying to order coffee. This is extremely ridiculous.
Atmosphere: 1
Service: 1
Michael Masters
Relatively new store with all of the newer amenities.
Atmosphere: 5
Food: 5
Service: 5
Amanda
PSA, their drive through takes over half an hour to get through. Went to pick up one drink and three breakfast items and set a timer just on a whim. Not worth the extreme wait.
Slowest starbuckesnon earth..20 minutes with only 3 cars ahead of me.
Service: 1
Got out of my car and came into store. Waited 20 min on a venti chai latte. Since when does drive thru get faster, better service?
Atmosphere: 5
Food: 5
Service: 2
I went in to pick up 2 orders for uber, the 1st one was done, after waiting for 6 minutes for the second one I tried to ask one of the workers how much longer it will be, he looked at me very pissed that I had bothered him and very rudely said they have a lot of other drinks to make like its my fault they were dumb enough to mark the order as ready when it wasn't even close to being done. 30 min is the time I was quoted. Every single star bucks out there never had an issue with making drivers a priority like they should be. Every other place does it but apparently its very inconvenient for them. And they want better pay? How about you fix your employees attitudes first
Atmosphere: 1
Service: 1
Stopped by here yesterday for a cup of coffee with my sister. This location has a nice dining area, so presumably it’s meant to be an actual cafe. We ordered 2 simple coffees and waited…for 25 minutes. Finally I went back up to the cashier, only to be told that it would be another 20 minutes; they do not prioritize in-person customers. Despite being surrounded by coffee equipment, she could not actually serve 2 cups of Starbucks in less than 45 minutes. Another customer came up behind me to commiserate — she had also been waiting for 25 minutes and was told she would get her coffee…in 17 minutes. I asked for a refund and left. A coffee shop should produce coffee for in-person customers in, say, under 10 minutes? Or at least inform them that their order will take 45 minutes?
Follow-up — I did try to contact Starbucks but ended up in a 20 minute text conversation with what was probably a chatbot, thanking me for contributing to their metrics. Not in the least bit satisfying.
Atmosphere: 1
Food: 1
Service: 1
This is the worse Starbucks in Ann Arbor, the workers, the service, the bathrooms terrible. A 6 minute mobile order turned into and 30 minutes just to get a coffee causing me to be late for work. At some point management need to take responsibility on how they train their employees.because that’s where it starts
Atmosphere: 1
Food: 1
Service: 1
Sad to leave a review like this but this location has really gone downhill. I’ve been coming here for 8 years. It’s not what it used to be. Walked in this morning and was told it would be a 40-min wait for coffee. Said the only thing that wouldn’t be 40-mins was drip coffee. That’s a bit ridiculous. Sadly, I left and went to Sweetwaters across the street. This location needs to hire more baristas if they are going to hold a flame to the Starbucks in the Target across the street and the Sweetwaters. It’s not even the baristas fault, this is very poor logistical planning on Starbucks end. Lost my business. Maybe not forever but for now.
Atmosphere: 3
Food: 4
Service: 3
I went inside to order as I had some free time and wanted to experience the cafe, i had never been. I was met with an individual named Hayden i believe. Dyed hair and piercings. I do not think i have ever dealt with a person so uncaring. I was so excited to experience the cafe and their monotonous attitude and nonchalance at my very expressive happiness felt as though i was being shot down. This was a very disheartening experience. I wanted to try something new and they said they didn’t have any recommendations as they hadn’t tried much of the menu. Which okay i guess but at least make something up right? In general they were just very flippant about my questions and curiosity. The worst part is their tone completely changed once they realize i was leaving a tip. their face had been completely flat and they were super uninterested with our conversation until then. I try not to let others bring me down but this interaction was just so devastating to me. I would understand more if the store was super busy but it was almost entirely empty. This starbucks was super convenient and near my home, but i will now be driving the extra11 minutes to a different location. Please do better.
Atmosphere: 1
Food: 4
Service: 1
Efficient and drinks as expected.
Atmosphere: 5
Food: 5
Service: 5
This is the drink I got, the ice was up to the top .. it was 3 sips of coffee. For almost 7 dollars this is crazy !!
Usual coffee shop. But mostly crowded.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Extremely slow and inefficient. Always takes about 2x or 3x the time it takes at most other locations for the most basic orders.
Atmosphere: 2
Food: 4
Service: 1
This is my favorite store. Always polite kind and just beautiful humans. There are so many amazing baristas!!!! Henri is always kind and polite and makes me laugh, Sophia is always quick and efficent . Olivia keeps everything runing smoothly.
Its a great store.
Atmosphere: 5
Food: 5
Service: 5
I’ve been going to this Starbucks for years and have rarely had negative experiences—except with one employee, Henry. I’ve had multiple encounters with him, and each time he comes across as passive-aggressive and extremely impatient, even when I’ve only asked simple questions. Instead of being welcoming or helpful, his tone is consistently dismissive and condescending. This has happened several times now, to the point where every time I pull into the drive-thru, I find myself hoping I won’t be dealing with him.
Unfortunately, Henry has made my experience at this location so unpleasant that I’ve decided not to return. I’ll be going to other nearby Starbucks where the staff are friendlier and more professional. I strongly hope management addresses this, because no customer should feel uncomfortable just trying to order coffee. This is extremely ridiculous.
Atmosphere: 1
Service: 1
Relatively new store with all of the newer amenities.
Atmosphere: 5
Food: 5
Service: 5
PSA, their drive through takes over half an hour to get through. Went to pick up one drink and three breakfast items and set a timer just on a whim. Not worth the extreme wait.
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