If i can, i would give a 0 star review. The service was absolutely horrible.
1. We didn’t know how to seat ourselves and waited by the stairs in the downstairs bar. the bartenders can clearly see a group of 4 waiting to be seated. They didn’t acknowledge us at all until we decided to seat ourselves then they proceeded to say “oh you guys can sit in the back”
2. They did not provide water for us but the other table directly next to us did. we waited so long for the waitress to even come over to hand us the menus and when she did she had a horrible attitude.
3. We were trying to ask for some water but when trying to flag the waitress down, she was only helping the table next to us, completely ignoring or not seeing us? we were signaling too for her to come over.
4. we were trying to get the check but again she was extremely hard to flag down. we asked for the check when she came over and she said she’ll bring it in a second, but that never happened. we wait for 30 minutes before I went up to the bar to ask for the check. Again she said give her a second. again that took another 10 minutes. she finally gave us our checks and we went up to the bar to pay. she had the audacity to call us rude for not giving her a good tip! i am a tipper but when the service isn’t up to standard, i don’t think they deserve the standard tip.
most of dinner was just us waiting for the check, horrible experience and will never go back to pretzel bell. drinks were also TERRIBLE and inconsistent in portion sizes. If they were busy it’s understandable, but there was literally like 3 tables
Atmosphere: 1
Food: 1
Service: 1
Ryan Cooper
Nothing over the top.
Atmosphere: 3
Food: 3
Service: 3
Avery
Ordered food to-go and there was paper in my sandwich.
Food: 1
Jan (Jan)
The service was excellent. The food was good. The Pretzel we had as an appetizer was very soft and light and little salt like how I like it.
Atmosphere: 5
Food: 5
Service: 5
L O
Came with a group of friends for the Christmas ball tonight and some rude, blonde chick with her hair up to her ears, trying to act like security said our ids were fake. We are all in our masters program so we range from 24-26 years of age. We asked for a manager and she said nope, I already decided to refuse your service, so bye! Hope management sees that your so called security is losing your business money.
Atmosphere: 1
Food: 1
Service: 1
Joshua Lee
I ordered a smash burger and potato skins during happy hour, and it was the best burger I've had. The lady recommended onions and it made it so good thank you. Bun was amazing, slightly buttery and grilled on the bottom ends perfectly. Multiple layers of lettuce, green and firmish is such a relief yall have no idea. Fries were good seasoned well and still a little crispy despite the consendation. Potato skins could use less sour cream and more cheese as it was too much overpowering everything even after requesting light on the sour cream. Shaved onions was a very nice touch. Shall be back to review again for update for consistency sake of course
Atmosphere: 5
Food: 5
Service: 5
Philip Badour
Loved this restaurant. We tried to get in during Sunday football, long wait. We came back the next day for supper. We were seated in a private booth for 4 people, very rustic lined with many old photographs showing the place has been around a while. Food was tasty, I liked the French Dip Roast beef sandwich. This was our 2nd time here and we will return. We are from Canada and enjoyed Ann Arbor and this restaurant along with many others in the area.
Atmosphere: 5
Food: 5
Service: 5
Tobias Ortega
We had dinner here with our dad before the Michigan football game!! I cant say we could have had a better time, it was an all around excellent experience! We sowed up at 3:45 pm not realizing that they dont open until 4pm. no problem hit, Hit the old town tavern just a few doors down for a drink. Ten back to Pretzel Bell for their happy hour at 4pm-6. Starters and Big Ten cocktails half off, what a great surprise. The Woodford Reserve Old Fashion for $7 Large pour aged Cheries and orange slice was exceptional. I am a craft cocktail snob and this met everything! The berry margarita my dad had was suprisngly well balanced, they use a Grand Marnier and Altos , a real house berry puree and fresh good lime. My cosmo perfect. the pretzel starter the best I ever had, Ever!! please go here. atmosphere is sophisticated without being stuffy. really great feel. families, date night, or just some good times. I highly recommend. So, happy we went
Food was great service was sun par. Offered well done chicken as a substitute for crispy fries chicken and never clears out plates from the table as we were still ordering drinks.
Atmosphere: 5
Food: 5
Service: 3
Keith Meyers
Great food and was quick service and very friendly server. Glad to have food it on a Friday night when some other places had an hour plus wait.
Atmosphere: 5
Food: 5
Service: 5
juan carlos cedillo gutierrez
I really loved the underground bar the services is very fast with the food and tasted awesome. Good place to hang with friends after a long day of work
Atmosphere: 5
Food: 5
Service: 5
Alison Cray Harlow
Delicious appetizers...crab cakes and potato skin were perfect and the complimentary brownie birthday sundae was superb!
Loved the happy hour deal
Atmosphere: 5
Food: 5
Service: 5
If i can, i would give a 0 star review. The service was absolutely horrible.
1. We didn’t know how to seat ourselves and waited by the stairs in the downstairs bar. the bartenders can clearly see a group of 4 waiting to be seated. They didn’t acknowledge us at all until we decided to seat ourselves then they proceeded to say “oh you guys can sit in the back”
2. They did not provide water for us but the other table directly next to us did. we waited so long for the waitress to even come over to hand us the menus and when she did she had a horrible attitude.
3. We were trying to ask for some water but when trying to flag the waitress down, she was only helping the table next to us, completely ignoring or not seeing us? we were signaling too for her to come over.
4. we were trying to get the check but again she was extremely hard to flag down. we asked for the check when she came over and she said she’ll bring it in a second, but that never happened. we wait for 30 minutes before I went up to the bar to ask for the check. Again she said give her a second. again that took another 10 minutes. she finally gave us our checks and we went up to the bar to pay. she had the audacity to call us rude for not giving her a good tip! i am a tipper but when the service isn’t up to standard, i don’t think they deserve the standard tip.
most of dinner was just us waiting for the check, horrible experience and will never go back to pretzel bell. drinks were also TERRIBLE and inconsistent in portion sizes. If they were busy it’s understandable, but there was literally like 3 tables
Atmosphere: 1
Food: 1
Service: 1
Nothing over the top.
Atmosphere: 3
Food: 3
Service: 3
Ordered food to-go and there was paper in my sandwich.
Food: 1
The service was excellent. The food was good. The Pretzel we had as an appetizer was very soft and light and little salt like how I like it.
Atmosphere: 5
Food: 5
Service: 5
Came with a group of friends for the Christmas ball tonight and some rude, blonde chick with her hair up to her ears, trying to act like security said our ids were fake. We are all in our masters program so we range from 24-26 years of age. We asked for a manager and she said nope, I already decided to refuse your service, so bye! Hope management sees that your so called security is losing your business money.
Atmosphere: 1
Food: 1
Service: 1
I ordered a smash burger and potato skins during happy hour, and it was the best burger I've had. The lady recommended onions and it made it so good thank you. Bun was amazing, slightly buttery and grilled on the bottom ends perfectly. Multiple layers of lettuce, green and firmish is such a relief yall have no idea. Fries were good seasoned well and still a little crispy despite the consendation. Potato skins could use less sour cream and more cheese as it was too much overpowering everything even after requesting light on the sour cream. Shaved onions was a very nice touch. Shall be back to review again for update for consistency sake of course
Atmosphere: 5
Food: 5
Service: 5
Loved this restaurant. We tried to get in during Sunday football, long wait. We came back the next day for supper. We were seated in a private booth for 4 people, very rustic lined with many old photographs showing the place has been around a while. Food was tasty, I liked the French Dip Roast beef sandwich. This was our 2nd time here and we will return. We are from Canada and enjoyed Ann Arbor and this restaurant along with many others in the area.
Atmosphere: 5
Food: 5
Service: 5
We had dinner here with our dad before the Michigan football game!! I cant say we could have had a better time, it was an all around excellent experience! We sowed up at 3:45 pm not realizing that they dont open until 4pm. no problem hit, Hit the old town tavern just a few doors down for a drink. Ten back to Pretzel Bell for their happy hour at 4pm-6. Starters and Big Ten cocktails half off, what a great surprise. The Woodford Reserve Old Fashion for $7 Large pour aged Cheries and orange slice was exceptional. I am a craft cocktail snob and this met everything! The berry margarita my dad had was suprisngly well balanced, they use a Grand Marnier and Altos , a real house berry puree and fresh good lime. My cosmo perfect. the pretzel starter the best I ever had, Ever!! please go here. atmosphere is sophisticated without being stuffy. really great feel. families, date night, or just some good times. I highly recommend. So, happy we went
Atmosphere: 5
Food: 5
Service: 5
🗑️
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was great service was sun par. Offered well done chicken as a substitute for crispy fries chicken and never clears out plates from the table as we were still ordering drinks.
Atmosphere: 5
Food: 5
Service: 3
Great food and was quick service and very friendly server. Glad to have food it on a Friday night when some other places had an hour plus wait.
Atmosphere: 5
Food: 5
Service: 5
I really loved the underground bar the services is very fast with the food and tasted awesome. Good place to hang with friends after a long day of work
Atmosphere: 5
Food: 5
Service: 5
Delicious appetizers...crab cakes and potato skin were perfect and the complimentary brownie birthday sundae was superb!
Great place to eat and watch Michigan football
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Baked Pretzel
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