The steak is not real and they don't speak english. I was robbed by them they gave me the wrong food and nobody speaks english. This is America you can't take my money and then just do what you want to do with it. Get somebody their to translate. Your horrible services is disgusting and refusing refunds is too. Just because you can't speak English don't mean you can give people whatever. The mall mangement need to do better. People start recordin this horrible service providers in the mall. People need to be held accountable for this frustration. They are very disrespectful this is sad in 2024. Health department do your dam job because in the kitchen is unsanitary as well.
Krishna sai Tadiboina
Poor customer
Atmosphere: 3
Food: 4
Service: 1
jaymin jubar
Eating this food in the great lakes crossing mall is by far the best choice. The service was fast the food taste good and I'm generally impressed way better then panda
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken
Mick Sibinovic
In the words of my 11 year old “Super fast service. Decent food. Not gourmet. Spring rolls are good.”
Lori Tracy
We got 2 orders of shrimp and chicken. It was almost $30. The shrimp was good but the chicken was terrible. I'm not even sure it's chicken. It was rubbery and tasted like squirrel. And before you ask..yes I've eaten squirrel. Gross!!!!
baul104 luigi Baul
I'm surprised it has opened back up after being temporarily closed for a while...
Food: 5
Nazmul Sumon
Food was ok. Ordered beef with shrimp, California roll and 1 bottle of water - 19.97. Forgot to pick up the water that I ordered. 30 seconds later, he denies I paid for the water. Asked him to add pull up the past order. He gave attitude that I lied. Learn how to do customer service TokyoSAN.
Sean
Went to Great Lake Crossing for lunch and TokyoSAN was my daughter's favorite food store. But yesterday my daughter said the teriyaki beef fried rice was not as good as it used to be. I tasted one piece of beef it was spoiled. We are really disappointing about their meal and won't go back anymore.
Lottie Ferguson
Not edible. No seasoning. Teriyaki tastes like it is covered in mucus. This is part of the mall food court and should only be visited if everything else is closed and you are facing a medical emergency if you don't eat food immediately. Please don't eat here, ever. Zero stars.Update: Have you ever eaten something and instantly thought you had food poisoning? That's me right now. Can't get the texture and the un-taste out of my mouth. Went and ate at Burger King and it still won't go away. I've never eaten anything so horrible in my life.
Joseph Boyle
Food was horrible. Sushi (California roll) was warm, rice looked day old, fried dumplings looked like McDonald's stale fries, and the sauce was just duck sauce, I threw it out. That was $20 wasted but better than a night praying to the porcelain god.
Went to Great Lake Crossing for lunch and TokyoSAN was my daughter's favorite food store. But yesterday my daughter said the teriyaki beef fried rice was not as good as it used to be. I tasted one piece of beef it was spoiled. We are really disappointing about their meal and won't go back anymore.
JT Frazee
This restaurant is quite interesting to say the least. Be warned, do not order food based on what the menu says, but the pictures show. I made the mistake of not asking first and I received much less than I was asking for
Ashley
I absolutely love this place when I go to the mall. They have tofu teriyaki with rice and vegetables and it's so delicious, portions are huge, and it was much more affordable than some of the other food options.
Maya Domiano
This place is disgusting and was incredibly insensitive to my friend who has to have gluten free options. When she asked, the staff was rude by laughing at her and they LIED to her when they told her the California rolls had no gluten (when the imitation crab has gluten in it, we didn’t know until after she ordered)This place better be careful because the next time they lie to customers with food allergies, they’ll regret it when they get shut down for killing someone. Why anyone bothers to keep going here is beyond me but I certainly will not give them my business.They deserve NO stars and the staff needs to be held accountable for their careless actions.
Caels
Was laughed at when I asked about the gluten content of something. It was really embarrassing. The workers were talking about it in front of me, and made me feel really bad about myself. They said there was no gluten in what I ordered. It turns out there was. I discovered this and pointed it out to them. For some reason the guy making it blamed me. It was really upsetting, and embarrassing to be laughed at. I'm gluten intolerant and just wanted to enjoy my lunch, not be laughed at and then fed gluten.
The steak is not real and they don't speak english. I was robbed by them they gave me the wrong food and nobody speaks english. This is America you can't take my money and then just do what you want to do with it. Get somebody their to translate. Your horrible services is disgusting and refusing refunds is too. Just because you can't speak English don't mean you can give people whatever. The mall mangement need to do better. People start recordin this horrible service providers in the mall. People need to be held accountable for this frustration. They are very disrespectful this is sad in 2024. Health department do your dam job because in the kitchen is unsanitary as well.
Poor customer
Atmosphere: 3
Food: 4
Service: 1
Eating this food in the great lakes crossing mall is by far the best choice. The service was fast the food taste good and I'm generally impressed way better then panda
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken
In the words of my 11 year old “Super fast service. Decent food. Not gourmet. Spring rolls are good.”
We got 2 orders of shrimp and chicken. It was almost $30. The shrimp was good but the chicken was terrible. I'm not even sure it's chicken. It was rubbery and tasted like squirrel. And before you ask..yes I've eaten squirrel. Gross!!!!
I'm surprised it has opened back up after being temporarily closed for a while...
Food: 5
Food was ok. Ordered beef with shrimp, California roll and 1 bottle of water - 19.97. Forgot to pick up the water that I ordered. 30 seconds later, he denies I paid for the water. Asked him to add pull up the past order. He gave attitude that I lied. Learn how to do customer service TokyoSAN.
Went to Great Lake Crossing for lunch and TokyoSAN was my daughter's favorite food store. But yesterday my daughter said the teriyaki beef fried rice was not as good as it used to be. I tasted one piece of beef it was spoiled. We are really disappointing about their meal and won't go back anymore.
Not edible. No seasoning. Teriyaki tastes like it is covered in mucus. This is part of the mall food court and should only be visited if everything else is closed and you are facing a medical emergency if you don't eat food immediately. Please don't eat here, ever. Zero stars.Update: Have you ever eaten something and instantly thought you had food poisoning? That's me right now. Can't get the texture and the un-taste out of my mouth. Went and ate at Burger King and it still won't go away. I've never eaten anything so horrible in my life.
Food was horrible. Sushi (California roll) was warm, rice looked day old, fried dumplings looked like McDonald's stale fries, and the sauce was just duck sauce, I threw it out. That was $20 wasted but better than a night praying to the porcelain god.
Restaurantji Recommends
Went to Great Lake Crossing for lunch and TokyoSAN was my daughter's favorite food store. But yesterday my daughter said the teriyaki beef fried rice was not as good as it used to be. I tasted one piece of beef it was spoiled. We are really disappointing about their meal and won't go back anymore.
This restaurant is quite interesting to say the least. Be warned, do not order food based on what the menu says, but the pictures show. I made the mistake of not asking first and I received much less than I was asking for
I absolutely love this place when I go to the mall. They have tofu teriyaki with rice and vegetables and it's so delicious, portions are huge, and it was much more affordable than some of the other food options.
This place is disgusting and was incredibly insensitive to my friend who has to have gluten free options. When she asked, the staff was rude by laughing at her and they LIED to her when they told her the California rolls had no gluten (when the imitation crab has gluten in it, we didn’t know until after she ordered)This place better be careful because the next time they lie to customers with food allergies, they’ll regret it when they get shut down for killing someone. Why anyone bothers to keep going here is beyond me but I certainly will not give them my business.They deserve NO stars and the staff needs to be held accountable for their careless actions.
Was laughed at when I asked about the gluten content of something. It was really embarrassing. The workers were talking about it in front of me, and made me feel really bad about myself. They said there was no gluten in what I ordered. It turns out there was. I discovered this and pointed it out to them. For some reason the guy making it blamed me. It was really upsetting, and embarrassing to be laughed at. I'm gluten intolerant and just wanted to enjoy my lunch, not be laughed at and then fed gluten.