We typically order using the app, usually counter pick-up for convenience since drive-through can sometimes be busy. Never waited longer than 5 minutes for order. Rarely any mistakes. Courteous staff in the late mornings and afternoons. Food is alway fresh and good quality for your buck. Let’s be honest, it’s fast food. They are gonna have their off-days just like anyone else and mistakes will occasionally happen; but our experience here has always been a pleasant one.
Kimmy Wands
i live in belleville and i’ve had so many issues with this location and manager. multiple times i have not received my entire order at curbside and have had to file multiple chargebacks through my bank because corporate or management refuses to help and says they don’t have capabilities to refund?
Josh Hynek
Staff is always very friendly, food is always good quality, and the location is always very clean!
Aaron Brevik
Horrible McDonald's! Mess up every time I go here. Incompetent workers. Very unprofessional! Tool 30 minutes waiting for nothing!
James St. John
My McChicken was overcooked (dried out and not hot like most other McDonald's. The fries were warm, not hot and fresh. The older lady that took our order did it with the kiosk instead of the register, but had us pay at the register. I HATE those kiosks. If I can't give a person my order, I'll go elsewhere.
Mashaun Davis
Food was barely warm. Every table was dirty. We was pretty much the only customers at the time so I don't see why with the amount of employees that are on the clock NO ONE was even attempting to come clean up the lobby.
HII-DEF FANPAGE
Saturday, May 17th around 3pm
Ordered extra mustard, got a tap of the leftover mustard stains from their mustard dispenser. That usually happens when the guy making sandwiches is too lazy to refill it. The burger also had no burger seasoning, the worker’s home cooked meals must be bland. No napkins in the bag by the runner/bagger.
Update on my last review: I had to spit the burger out because it was so disgusting, it tasted like it was 50% beef 50% human. There was also no napkins in a bag.
To whoever was making the sandwiches: Please actually work hard at your job before you lie to your next possible future hiring manager about your work ethic. How do you want a better paying job when you can’t do your current job correctly? Thanks.
Matt1375
No matter if it's 4am or 7am, busy or not, you're told to wait at the drive through for who knows what reason. Every single visit. Maybe they got McDiddy parties going on in there.
Esther Capper
If I could do ZERO stars, I would. Just go up an exit to rawsonville.
I am a reoccurring customer & this McDonald’s is my go to when I’m hungry. The staff is incredibly friendly, fast, & patient. They know my order & I can always hear them in the background making sure my order is correct. Though there have been mistakes they are quick to fix it & I couldn’t be more appreciative.
Bob Butts
Food has really went down hill at McDonald's. Smaller sizes and bigger prices. We only eat here when we are in a hurry.
Trina McCaig
I'm absolutely disappointed with my experience this morning, I stopped to get a breakfast sandwich,I ordered a sausage biscuit with no cheese and round egg instead of folded, when I opened the sandwich I had already left the McDonald's,I looked at my sandwich and there was cheese melted between the sausage and the biscuit top, I tried to call the McDonald's back to let them know, it took me 7 minutes to get through, and then the guy tells me with barely any interest that I can bring the food back and get a replacement, and I was not able to come back today, and he wanted me to save the sandwich...? I am deathly lactose intolerant, I cannot eat the sandwich, also I know it's not their problem but I'm dealing with low sugar and I was close to being sick and such and he wants me to not eat any of the food and bring it back? i had to eat the egg and one side of the biscuit so I can get something in my stomach and not be sick be sick. Their lack of interest in the whole situation was disappointing. So now that I had to eat what I could of my sandwichi guess I don't get a replacement which is fine cuz I probably won't go back, I hardly eat this food anyway, I just needed something fast, I guess I learned my lesson again.
Sarah Lincoln
Slow slow slow
George Hagadorn Jr
No problems on this visit. This location has good days and bad.
We typically order using the app, usually counter pick-up for convenience since drive-through can sometimes be busy. Never waited longer than 5 minutes for order. Rarely any mistakes. Courteous staff in the late mornings and afternoons. Food is alway fresh and good quality for your buck. Let’s be honest, it’s fast food. They are gonna have their off-days just like anyone else and mistakes will occasionally happen; but our experience here has always been a pleasant one.
i live in belleville and i’ve had so many issues with this location and manager. multiple times i have not received my entire order at curbside and have had to file multiple chargebacks through my bank because corporate or management refuses to help and says they don’t have capabilities to refund?
Staff is always very friendly, food is always good quality, and the location is always very clean!
Horrible McDonald's! Mess up every time I go here. Incompetent workers. Very unprofessional! Tool 30 minutes waiting for nothing!
My McChicken was overcooked (dried out and not hot like most other McDonald's. The fries were warm, not hot and fresh. The older lady that took our order did it with the kiosk instead of the register, but had us pay at the register. I HATE those kiosks. If I can't give a person my order, I'll go elsewhere.
Food was barely warm. Every table was dirty. We was pretty much the only customers at the time so I don't see why with the amount of employees that are on the clock NO ONE was even attempting to come clean up the lobby.
Saturday, May 17th around 3pm
Ordered extra mustard, got a tap of the leftover mustard stains from their mustard dispenser.
That usually happens when the guy making sandwiches is too lazy to refill it.
The burger also had no burger seasoning, the worker’s home cooked meals must be bland.
No napkins in the bag by the runner/bagger.
Update on my last review: I had to spit the burger out because it was so disgusting, it tasted like it was 50% beef 50% human. There was also no napkins in a bag.
To whoever was making the sandwiches:
Please actually work hard at your job before you lie to your next possible future hiring manager about your work ethic. How do you want a better paying job when you can’t do your current job correctly? Thanks.
No matter if it's 4am or 7am, busy or not, you're told to wait at the drive through for who knows what reason. Every single visit. Maybe they got McDiddy parties going on in there.
If I could do ZERO stars, I would.
Just go up an exit to rawsonville.
Worst the fast food ever. Disgusting.
Restaurantji Recommends
I am a reoccurring customer & this McDonald’s is my go to when I’m hungry. The staff is incredibly friendly, fast, & patient. They know my order & I can always hear them in the background making sure my order is correct. Though there have been mistakes they are quick to fix it & I couldn’t be more appreciative.
Food has really went down hill at McDonald's. Smaller sizes and bigger prices. We only eat here when we are in a hurry.
I'm absolutely disappointed with my experience this morning, I stopped to get a breakfast sandwich,I ordered a sausage biscuit with no cheese and round egg instead of folded, when I opened the sandwich I had already left the McDonald's,I looked at my sandwich and there was cheese melted between the sausage and the biscuit top, I tried to call the McDonald's back to let them know, it took me 7 minutes to get through, and then the guy tells me with barely any interest that I can bring the food back and get a replacement, and I was not able to come back today, and he wanted me to save the sandwich...? I am deathly lactose intolerant, I cannot eat the sandwich, also I know it's not their problem but I'm dealing with low sugar and I was close to being sick and such and he wants me to not eat any of the food and bring it back? i had to eat the egg and one side of the biscuit so I can get something in my stomach and not be sick be sick.
Their lack of interest in the whole situation was disappointing.
So now that I had to eat what I could of my sandwichi guess I don't get a replacement which is fine cuz I probably won't go back, I hardly eat this food anyway, I just needed something fast, I guess I learned my lesson again.
Slow slow slow
No problems on this visit. This location has good days and bad.
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