Arby's

Name: Arby's
Address: 890 E Napier Ave, Benton Harbor, Michigan, 49022, US
Telephone: (269) 925-8497
Price range: $
Rating: 3.2

$ • Fast Food

Hours:
890 E Napier Ave, Benton Harbor
(269) 925-8497

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About Arby's

Arby's, a popular fast-food restaurant, has received mixed reviews from its customers. While the staff is generally described as friendly and helpful, with standout service from Ms. Kimmesha, who is extremely pleasant and funny, the restaurant has faced some notable challenges.

Customers have reported very long wait times, even when using the app, and orders have been consistently incorrect, with one customer receiving someone else's order entirely. The staff's response to these issues has been perceived as lacking concern or apology, and some customers never received promised compensation.

Despite these drawbacks, the menu offerings, such as the Wagyu burger and the Beef 'n Cheddar sandwich, have been praised as tasty, though some items like the roast beef with cheddar can be disappointing with little cheese or sauce. The restaurant's cleanliness and spaciousness for dining have also been noted as positive aspects, and drive-through service is fairly quick.

Overall, Arby's seems to struggle with providing a consistent and satisfactory customer experience, with issues ranging from long wait times to order mix-ups and a malfunctioning shake machine. While the food and staff are generally well-received, the restaurant may need to address these concerns to improve customer satisfaction.