Arby's
$ • Fast Food
Hours:
890 E Napier Ave, Benton Harbor
(269) 925-8497
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Arby's Reviews
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I purchased a beef and cheddar and it tasted awful and should not have been served to anyone not even an animal opened it up looks like they chewed the roast beef up and put it back on the bun I will never go to this restaurant again so unhappy spent 60.00 and this is what I got
We came here with our 2 young kids to sit down and have lunch. The employees standing at the counter were using very inappropriate language very loudly. I’m extremely disappointed and won’t come back. Don’t come here unless you want your young kids to learn some new colorful language!
I like Arby's but tonight was uncalled for. I ordered a classic chicken sandwich and large fries. got the correct order but they charged me 13 for a completely different order. gave them the receipt and they told me the order total was 8.something. .32 I think. 13-8.32=4.68. I didn't get a full refund back. I got 2.something back. so I'm still shortened $2. I understand these are young ones just starting out but I would think the computer or calculator would give them my refund...read full review
Ratings
Menu
Hours
| Monday | 10AM - 1AM |
| Tuesday | 10AM - 1AM |
| Wednesday | 10AM - 1AM |
| Thursday | 10AM - 1AM |
| Friday | 10AM - 2AM |
| Saturday | 10AM - 2AM |
| Sunday | 10AM - 1AM |
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Arby's, a popular fast-food restaurant, has received mixed reviews from its customers. While the staff is generally described as friendly and helpful, with standout service from Ms. Kimmesha, who is extremely pleasant and funny, the restaurant has faced some notable challenges.
Customers have reported very long wait times, even when using the app, and orders have been consistently incorrect, with one customer receiving someone else's order entirely. The staff's response to these issues has been perceived as lacking concern or apology, and some customers never received promised compensation.
Despite these drawbacks, the menu offerings, such as the Wagyu burger and the Beef 'n Cheddar sandwich, have been praised as tasty, though some items like the roast beef with cheddar can be disappointing with little cheese or sauce. The restaurant's cleanliness and spaciousness for dining have also been noted as positive aspects, and drive-through service is fairly quick.
Overall, Arby's seems to struggle with providing a consistent and satisfactory customer experience, with issues ranging from long wait times to order mix-ups and a malfunctioning shake machine. While the food and staff are generally well-received, the restaurant may need to address these concerns to improve customer satisfaction.