I ordered two subs. Both were the worst subs I have ever seen from any subway. The bread was stale, and the amount of filling was criminal. Sad to see subway fall like this.
Atmosphere: 2
Food: 1
Service: 1
impalassssss
Microscopic sandwich way too expensive for a tiny sandwich. People were nice terrible value.
Atmosphere: 3
Food: 1
Service: 3
Tammara
The sandwiches were made right.
Atmosphere: 4
Food: 4
Service: 4
Queen C
Clean, quick, efficient place
Atmosphere: 5
Food: 5
Service: 5
Sabine Johnson
If I could give service a -5 stas, i would. This afternoon I was eating in the restaurant when a young man came in looking to pick up his online order. He was told that the restauran never received the request. He attempted to show the staff his receipt and they basically ignored him and said they didn't get it. He requested the sandwich be remade and was told they could make it but would have to pay for it. He asked for a manager and was told by the woman who he was talking to that she was the manager. He then asked for her name and she refused. The young man tried to explain the situation again and the 'manager' refused to listen, started acting high and mighty and ended up calling the police because she didn't want to help the man. It was ridiculous. All this young man wanted was the food he paid for and instead got a meeting with the police and is out however much he paid online. I WILL KOT BE FREQUENTING THIS LOCATION AGAIN AND WILL TELL EVERYONE I KNOW TO AVOID IT AS WELL. It doesn't take much effort to be kind and helpful - apparently the owner of this establishment doesnt teach this to their employees and from the other comments I am reading, doesnt care either.
Atmosphere: 1
Food: 2
Service: 1
Shi'Auntae Jefferson
My boyfriend placed an order on the subway app. He paid for it and it said it was ready for pick up. he arrives and tells them the name and there’s two lady’s working there and one of them is named Keisha. She was rude from the start and constantly told him that they didn’t have an order under his name. He showed her the proof of him paying for his online meal and this exact location and she still refused to help him. He asked for her name and she refused to give it to him. She’s a manager, but treats customers wrong. She wasn’t helpful, she was rude, and caused someone to stress out because they had no food for their lunch. all im saying is don’t place any orders here because the ladies at this store are very rude and unhelpful. normally when showing proof of paid service the workers make the order that someone paid for but in this case Keisha was completely disrespectful and didn’t want to help at all. find another job if you don’t wanna do what you’re paid to do.
Service: 1
andrew golota
Tuesday 10:45am Super Nice worker made a perfectly toasted Roast Beef sandwich Thanks!
Atmosphere: 5
Food: 5
Service: 5
Steph anie
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Stephen Rebori
Placed a order cashier said she called and said she could not make the order We asked for a refund she did not know how to do it nor would help her give us any contact information to assist us and basically sorry for your luck this happened June 14, 2025, approximately around six, this is ridiculous. Will be following up with the franchise owner regarding this. Horrible I would recommend never going there!
BMT subs were amazing! Big upgrade from last time we went. Saw the sign saying New Management, hoping they keep it up! Only bummed by the subway app not allowing to order fountain drinks. If that's something the store has the ability to add, would have been 5 starts
Atmosphere: 5
Food: 4
Service: 5
Not Available
The lady with the bandana has a horrible attitude and is really rude, I just wanted a sub and she was condescending, first time ever I wasn't asked type of cheese and apparently her day hinged upon me specifying, just quit and work elsewhere lol smh all good just won't go back
Atmosphere: 1
Food: 3
Service: 1
HOLLAND HENDRIX
FIRST OF ALL, I AM A LOYAL SUBWAY CUSTOMER, AND I'M A WOMAN OF A PARTICULAR AGE. I'VE ALWAYS ENJOYED THE SUBWAY CHAINS, BUT I MUST TELL YOU THIS LOCATION. WHAT IS IT BERKELEY ON WOODWARD AVENUE? IS THE WORST THE 👎👎👎👎👎( STARTING JANUARY 1ST TO FEBRUARY 1ST, 2025 WAS VERY UNPLEASANT AND UNPROFESSIONAL FOR ME AND THE🤑 $6.99 MEAL DEAL🤮.) OKAY, HERE WE GO!... MANAGEMENT? IS RUDE UNPROFESSIONAL AND CANNOT MAKE A PROPER SANDWICH. THEY DID NOT EVEN GREET ME. I CAN'T SAY MUCH FOR THE EMPLOYEE. BECAUSE IT WAS A " LADY, SHE WAS TRAINING, SO SHE WAS A LITTLE NERVOUS, AND SHE APOLOGIZED FOR BEING A LITTLE CLUMSY, BUT SHE TRIED TO DO HER BEST AND she did a GREATJOB" ( AND THAT WAS OKAY, I UNDERSTOOD THAT SO KOODLES TO HER") BUT, THE MANAGEMENT THAT FEMALE MANAGER IS VERY RUDE, AND UNPROFESSIONAL. SHE HAS NO PEOPLE SKILLS. SHE NEEDS TO BE REPLACED ASAP!!! WITH SOMEONE WHO APPRECIATES THE JOB AND WE'LL SERVICE THE CUSTOMER AS IF SUBWAY VALUE YOU'RE COMING IN THE THAT LOCATION. I CALL THEIR FEBRUARY 1ST AND ASKED HER ABOUT THE SPECIAL THEY HAD FOR JANUARY 2025 IS IT STILL GOING ON FOR FEBRUARY?. SHE WAS SO RUDE AND DRY, AND THEN AFTER SHE SOMEWHAT ANSWER MY QUESTION ABOUT THE MENU, I SAID, OKAY, THANK YOU, AND SHE JUST HUNG UP WITHOUT SAYING, YOU'RE WELCOME!.. JUST HUNG UP!!! OKAY!..🤔 I WILL NOT BE GOING BACK TO THAT LOCATION.👎 I WILL DRIVE ALL THE WAY TO HAZEL PARK RIGHT THERE IN THE KROGER MALL. NOW THAT'S A 5 STAR LOCATION. AGAIN!!! THIS LOCATION WOODWARD AVE IN BERKELEY YOU SUCK!👎👎👎👎👎👎👎👎
Atmosphere: 1
Food: 1
Service: 1
John Urlus
Doesn't pick up the phone. Leave you on the hold music and then hang up on you
Atmosphere: 1
Food: 1
Service: 1
Jennifer Tate
Very rude. I walked in to the store to pick up a Uber eats order and was not even acknowledged with a hello welcome to subway. Use the bathroom walked back out so that the counter two girls there neither one said anything. Finally I said hello I have an order to pick up for Uber eats and the one girl said oh well we'll get to you when it's off! So as I am waiting for this order a Lady walks in the front door and again they didn't say hello or anything right way. After a few moments the one girl did Mumble under her Brad welcome to Subway will be with you in just a moment. It was so rude.
Great staff great service
Atmosphere: 5
Food: 5
Service: 5
I ordered two subs. Both were the worst subs I have ever seen from any subway. The bread was stale, and the amount of filling was criminal. Sad to see subway fall like this.
Atmosphere: 2
Food: 1
Service: 1
Microscopic sandwich way too expensive for a tiny sandwich. People were nice terrible value.
Atmosphere: 3
Food: 1
Service: 3
The sandwiches were made right.
Atmosphere: 4
Food: 4
Service: 4
Clean, quick, efficient place
Atmosphere: 5
Food: 5
Service: 5
If I could give service a -5 stas, i would. This afternoon I was eating in the restaurant when a young man came in looking to pick up his online order. He was told that the restauran never received the request. He attempted to show the staff his receipt and they basically ignored him and said they didn't get it. He requested the sandwich be remade and was told they could make it but would have to pay for it. He asked for a manager and was told by the woman who he was talking to that she was the manager. He then asked for her name and she refused. The young man tried to explain the situation again and the 'manager' refused to listen, started acting high and mighty and ended up calling the police because she didn't want to help the man. It was ridiculous. All this young man wanted was the food he paid for and instead got a meeting with the police and is out however much he paid online. I WILL KOT BE FREQUENTING THIS LOCATION AGAIN AND WILL TELL EVERYONE I KNOW TO AVOID IT AS WELL. It doesn't take much effort to be kind and helpful - apparently the owner of this establishment doesnt teach this to their employees and from the other comments I am reading, doesnt care either.
Atmosphere: 1
Food: 2
Service: 1
My boyfriend placed an order on the subway app. He paid for it and it said it was ready for pick up. he arrives and tells them the name and there’s two lady’s working there and one of them is named Keisha. She was rude from the start and constantly told him that they didn’t have an order under his name. He showed her the proof of him paying for his online meal and this exact location and she still refused to help him. He asked for her name and she refused to give it to him. She’s a manager, but treats customers wrong. She wasn’t helpful, she was rude, and caused someone to stress out because they had no food for their lunch. all im saying is don’t place any orders here because the ladies at this store are very rude and unhelpful. normally when showing proof of paid service the workers make the order that someone paid for but in this case Keisha was completely disrespectful and didn’t want to help at all. find another job if you don’t wanna do what you’re paid to do.
Service: 1
Tuesday 10:45am Super Nice worker made a perfectly toasted Roast Beef sandwich Thanks!
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Placed a order cashier said she called and said she could not make the order
We asked for a refund she did not know how to do it nor would help her give us any contact information to assist us and basically sorry for your luck this happened June 14, 2025, approximately around six, this is ridiculous. Will be following up with the franchise owner regarding this.
Horrible I would recommend never going there!
Service: 1
Restaurantji Recommends
BMT subs were amazing! Big upgrade from last time we went. Saw the sign saying New Management, hoping they keep it up! Only bummed by the subway app not allowing to order fountain drinks. If that's something the store has the ability to add, would have been 5 starts
Atmosphere: 5
Food: 4
Service: 5
The lady with the bandana has a horrible attitude and is really rude, I just wanted a sub and she was condescending, first time ever I wasn't asked type of cheese and apparently her day hinged upon me specifying, just quit and work elsewhere lol smh all good just won't go back
Atmosphere: 1
Food: 3
Service: 1
FIRST OF ALL, I AM A LOYAL SUBWAY CUSTOMER, AND I'M A WOMAN OF A PARTICULAR AGE. I'VE ALWAYS ENJOYED THE SUBWAY CHAINS, BUT I MUST TELL YOU THIS LOCATION. WHAT IS IT BERKELEY ON WOODWARD AVENUE? IS THE WORST THE 👎👎👎👎👎( STARTING JANUARY 1ST TO FEBRUARY 1ST, 2025 WAS VERY UNPLEASANT AND UNPROFESSIONAL FOR ME AND THE🤑 $6.99 MEAL DEAL🤮.) OKAY, HERE WE GO!... MANAGEMENT?
IS RUDE UNPROFESSIONAL AND CANNOT MAKE A PROPER SANDWICH. THEY DID NOT EVEN GREET ME. I CAN'T SAY MUCH FOR THE EMPLOYEE. BECAUSE IT WAS A " LADY, SHE WAS TRAINING, SO SHE WAS A LITTLE NERVOUS, AND SHE APOLOGIZED FOR BEING A LITTLE CLUMSY, BUT SHE TRIED TO DO HER BEST AND she did a GREATJOB" ( AND THAT WAS OKAY, I UNDERSTOOD THAT SO KOODLES TO HER") BUT, THE MANAGEMENT THAT FEMALE MANAGER IS VERY RUDE, AND UNPROFESSIONAL. SHE HAS NO PEOPLE SKILLS. SHE NEEDS TO BE REPLACED ASAP!!! WITH SOMEONE WHO APPRECIATES THE JOB AND WE'LL SERVICE THE CUSTOMER AS IF SUBWAY VALUE YOU'RE COMING IN THE THAT LOCATION. I CALL THEIR FEBRUARY 1ST AND ASKED HER ABOUT THE SPECIAL THEY HAD FOR JANUARY 2025 IS IT STILL GOING ON FOR FEBRUARY?. SHE WAS SO RUDE AND DRY, AND THEN AFTER SHE SOMEWHAT ANSWER MY QUESTION ABOUT THE MENU, I SAID, OKAY, THANK YOU, AND SHE JUST HUNG UP WITHOUT SAYING, YOU'RE WELCOME!.. JUST HUNG UP!!! OKAY!..🤔
I WILL NOT BE GOING BACK TO THAT LOCATION.👎 I WILL DRIVE ALL THE WAY TO HAZEL PARK RIGHT THERE IN THE KROGER MALL. NOW THAT'S A 5 STAR LOCATION. AGAIN!!! THIS LOCATION WOODWARD AVE IN BERKELEY YOU SUCK!👎👎👎👎👎👎👎👎
Atmosphere: 1
Food: 1
Service: 1
Doesn't pick up the phone. Leave you on the hold music and then hang up on you
Atmosphere: 1
Food: 1
Service: 1
Very rude. I walked in to the store to pick up a Uber eats order and was not even acknowledged with a hello welcome to subway. Use the bathroom walked back out so that the counter two girls there neither one said anything. Finally I said hello I have an order to pick up for Uber eats and the one girl said oh well we'll get to you when it's off! So as I am waiting for this order a Lady walks in the front door and again they didn't say hello or anything right way. After a few moments the one girl did Mumble under her Brad welcome to Subway will be with you in just a moment. It was so rude.
Atmosphere: 1
Food: 3
Service: 1
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