Penn Station East Coast Subs

Terrible customer service. The woman working was rude and clearly didn’t want to be there. She spoke so fast I couldn’t understand her, and I felt uncomfortable asking her to repeat herself. I ended up with a sub I didn’t even want. Won’t be going back. This place blows

I first tried them about a month ago and I have been back at least 4 times. I absolutely LOVE them! My go to use to be Jersey Mike’s but I haven’t been there in awhile. Food is always fresh and delicious!

Excited to see Penn Station Sub because I'm from Philly! Went in. The lady taking my order had the personality of a door knob; ice cold, never looked at me, rude when I asked a question about a meat. I started to walk out but I saw a couple a kind looking servers and cashier. Plus, I really wanted to taste the food. I expressed how I felt to the cashier and she said it's not the first time it's been reported. She also asked if I would come again and I told her heck NO. The food was ok but not good enough for me to endure her rudeness!

Best subs ever, All other sub places are ridiculous compared to Penn station subs. Looking to institutions Good Lord I wish they would get one in Genesee county. And the people that work there are always extremely nice.

I come in to pick up a Togo order. Door is locked. There is a sign that says “pick up only, understaffed. So I walk around to the other door. Also locked. A kid walks to the door and opens it and looks at me. I say are you closed? And he says no, it’s pick up only. I say ok so why is the door locked? He said, I was cleaning and i said bro that’s bullshit. If you’re open this door shouldn’t be locked. Cleaning isn’t an excuse. He asked if I’m really gonna argue with a teenager. I said no man, how about you take this and better yourself. Don’t act like a teenager when you’re in a job dealing with adults. Better supervision is clearly needed at this store. THEY HADN’T EVEN STARTED THE ORDER YET. When I tired to ask how they can know if people have pick up orders when the door is locked they insulted me and told me to get a real job. Just because I asked a question. This place is beyond stupid. Saying they’re too busy when they place is empty lol

Great service. Great food

The food is always great here. The fries are my favorite

The food is pretty decent—no better or worse than other sub places. My sandwiches have always been good in the past. That said, it turns out it’s also a great place to listen to right wing talking points.

When I walked in the TV was on Fox News. Why does a sub shop even need a TV? I asked if the station could be switched to something less divisive, like ESPN. The response from what I presumed to be the manager was a bunch of right wing talking points about the California wildfires.

I don’t wan’t politics with my food. I won’t be back.

Fries were cooked in old oil and you could smell it as soon as you walked through the door. The sandwich was greasy and the bread was chewy and gross. Jersey Mike is far better for f you want something fresh

Atmosphere: 1

Food: 1

Service: 3

I don't know if they have certain meat set aside for certain people but Diane said give her this meat on my sub and it was the worst worst worst steak sandwich I ever had. I told her you switched the meat.

The music was loud so the person taking my order could not hear me and I could not hear them.
The sandwich was made wrong once corrected it was ok
I was given an extra order of fries for $8 that I did not order so she said sorry but did not give a refund....
Very expensive for what it is.
Floors were very dirty but there where 4 people working and it was not busy.
Overall a bad meal and we won't go back.

Vegetarian options: Only 2 options not good ones either

Love this place! Always clean, everyone is always friendly, and the food is fantastic

Atmosphere: 5

Food: 5

Service: 5

Joanna, Torron, and Daivonne are OUSTANDING and were SO patient with my high maintenance order AND the food was an A+! GIANT NEW FAN OF PENN STATION AND THESE AWESOME HUMANS!!

Staff was very nice & pröfessiönal, sub was fantastic! Best Penn Statiön sub tö ďate, (cölď cut triö type, maybe Italian sub), pröbably ğöin back tö ğet it ağain very söön. -

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

Had a bad order and they corrected it right away no questions asked with great customer service

Atmosphere: 5

Food: 5

Service: 5