AVOID AT ALL COST. Came thru and got a simple chicken sandwich meal and fries and a drink, very slow to take order, very slow at the window, upon receiving my sons food, I checked the fries, they felt like they were last weeks fries, asked for new ones, was pulled ahead, waited 10 minutes, went in and was told id be waiting another 5 minutes because something else had to cook, finally was given our food, asked for my receipt so I could obviously leave a review, to which the young person that was working the window said you couldnt of asked for it at the window? I said well if I was given fresh food thru the drive thru I wouldn't even of had to come in, to which eyes were rolled and I asked for his name, he said his name was Justin, however receipt States Sean, so Justin or Sean, you SHOULD BE ASHAMED of your customer service, and its also not ok to give other names if they aren't yours. AVOID AT ALL COST, inside was dirty and the 100 year wait for 2 simple things was not worth it! Go elsewhere im sure other places in birch run would be happy to take your money.
Atmosphere: 1
Food: 1
Service: 1
Jake DeRosia
This KFC has cockroaches (saw them in the store 09/03/2025) and terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Joel Mauer
Ordered 3 piece meal, had us wait for 15 minutes while other orders came and went. On finally getting the order was missing mashed potatoes and gravy!! They didn't even offer free chicken or credit..Worst customer service at a KFC i have ever seen!!
Atmosphere: 1
Food: 1
Service: 1
Singing Lilly21418
Terrible experience all around waited a few minutes for our order to be taken and even had to say hello for them to acknowledge us. Mind you there was only one car in front of us and they had already been pulled up waiting for their food for a minute. Had to wait another 5-8 minutes jist to get checked out and then was told to pull ahead to wait for our food which was another 5-8 minutes. When we got the food my sons kids meal wasn’t even hot maybe luke warm where he could eat it instantly which we always have to wait because it’s usually pipping hot was never given his drink or sauce we asked for my mashed potatoes were also luke warm and I was given no spoon to eat them with only think acceptable was my other half’s chicken sandwhich he said it was pipping hot and wrapped nicely very disappointed
Atmosphere: 1
Food: 1
Service: 1
Calvin
HAIR IN FOOD
Atmosphere: 3
Food: 1
Service: 4
Trish Brock
I have stopped here on two different occasions in the drive-through and could not get anyone to answer or take my order.
Atmosphere: 1
Food: 1
Service: 1
Richard Wallace
Figured the first time was a fluke since it was a Friday night and we waited 21 minutes at the window for our order.. I was mistaken, ordered online and waited an additional 12 minutes after I got there. Received lukewarm food with no sauces I ordered and the chicken taste like burnt fryer oil. Dining room was dirty
Atmosphere: 2
Food: 1
Service: 3
Aurelia Kissel
DIRTY! Didn’t even eat. Every window or piece of glass was covered in some sort of slime grime. Handrail in bathroom sticky and turned black. NO SOAP IN BATHROOM! How are employees washing their hands?! Flies, so many flies in the dining room. And dirty tables with no one inside, only were open for an hour?
Wouldn’t even want to see the kitchen. Go elsewhere.
Atmosphere: 1
Lara McDonald
I was told to pull to the side in the parking lot after going to the drive-thru in my food was not ready. I ordered a simple three-piece chicken strip meal which is the easiest fastest thing they have. I waited nearly 20 minutes before having to angrily get out of my car and go into the restaurant. The staff admitted that they in fact completely forgot about my order. This was not a takeout order it was a drive-through order. I got down the road and I was missing my biscuit. Just not a great experience will not patron this location again.
Waited 5 minutes for order to be taken (inside) then got treated like dirt by the manager when I took stuff back up that was wrong
Service: 1
D White
Trashy dirty filthy nothing works. Worst kfc ever. Laziest cashier ever, don't want to do anything. Every table had food and mess all over. Windows have never been cleaned, nor the floor. It's like a rat hole.
Beverly Sargent
What has happened to KFC? Chicken pot pie was a potato/carrot pie. Had 1 piece of chicken that was smaller than a teaspoon. I dumped the pie on a plate so I could search for chicken.....only the 1 Itty piece was found.
AVOID AT ALL COST. Came thru and got a simple chicken sandwich meal and fries and a drink, very slow to take order, very slow at the window, upon receiving my sons food, I checked the fries, they felt like they were last weeks fries, asked for new ones, was pulled ahead, waited 10 minutes, went in and was told id be waiting another 5 minutes because something else had to cook, finally was given our food, asked for my receipt so I could obviously leave a review, to which the young person that was working the window said you couldnt of asked for it at the window? I said well if I was given fresh food thru the drive thru I wouldn't even of had to come in, to which eyes were rolled and I asked for his name, he said his name was Justin, however receipt States Sean, so Justin or Sean, you SHOULD BE ASHAMED of your customer service, and its also not ok to give other names if they aren't yours. AVOID AT ALL COST, inside was dirty and the 100 year wait for 2 simple things was not worth it! Go elsewhere im sure other places in birch run would be happy to take your money.
Atmosphere: 1
Food: 1
Service: 1
This KFC has cockroaches (saw them in the store 09/03/2025) and terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Ordered 3 piece meal, had us wait for 15 minutes while other orders came and went. On finally getting the order was missing mashed potatoes and gravy!! They didn't even offer free chicken or credit..Worst customer service at a KFC i have ever seen!!
Atmosphere: 1
Food: 1
Service: 1
Terrible experience all around waited a few minutes for our order to be taken and even had to say hello for them to acknowledge us. Mind you there was only one car in front of us and they had already been pulled up waiting for their food for a minute. Had to wait another 5-8 minutes jist to get checked out and then was told to pull ahead to wait for our food which was another 5-8 minutes. When we got the food my sons kids meal wasn’t even hot maybe luke warm where he could eat it instantly which we always have to wait because it’s usually pipping hot was never given his drink or sauce we asked for my mashed potatoes were also luke warm and I was given no spoon to eat them with only think acceptable was my other half’s chicken sandwhich he said it was pipping hot and wrapped nicely very disappointed
Atmosphere: 1
Food: 1
Service: 1
HAIR IN FOOD
Atmosphere: 3
Food: 1
Service: 4
I have stopped here on two different occasions in the drive-through and could not get anyone to answer or take my order.
Atmosphere: 1
Food: 1
Service: 1
Figured the first time was a fluke since it was a Friday night and we waited 21 minutes at the window for our order.. I was mistaken, ordered online and waited an additional 12 minutes after I got there. Received lukewarm food with no sauces I ordered and the chicken taste like burnt fryer oil. Dining room was dirty
Atmosphere: 2
Food: 1
Service: 3
DIRTY! Didn’t even eat. Every window or piece of glass was covered in some sort of slime grime. Handrail in bathroom sticky and turned black. NO SOAP IN BATHROOM! How are employees washing their hands?! Flies, so many flies in the dining room. And dirty tables with no one inside, only were open for an hour?
Wouldn’t even want to see the kitchen. Go elsewhere.
Atmosphere: 1
I was told to pull to the side in the parking lot after going to the drive-thru in my food was not ready. I ordered a simple three-piece chicken strip meal which is the easiest fastest thing they have. I waited nearly 20 minutes before having to angrily get out of my car and go into the restaurant. The staff admitted that they in fact completely forgot about my order. This was not a takeout order it was a drive-through order. I got down the road and I was missing my biscuit. Just not a great experience will not patron this location again.
Atmosphere: 2
Food: 4
Service: 1
Guess they close at 9:35 pm on Saturday
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited 5 minutes for order to be taken (inside) then got treated like dirt by the manager when I took stuff back up that was wrong
Service: 1
Trashy dirty filthy nothing works. Worst kfc ever. Laziest cashier ever, don't want to do anything. Every table had food and mess all over. Windows have never been cleaned, nor the floor. It's like a rat hole.
What has happened to KFC? Chicken pot pie was a potato/carrot pie. Had 1 piece of chicken that was smaller than a teaspoon. I dumped the pie on a plate so I could search for chicken.....only the 1 Itty piece was found.
Food: 1
Service: 5
NO FOUNTAIN POP, FOR A LONG TIME NOW
Atmosphere: 3
Food: 3
Service: 1
Trash terrible food, terrible service
Atmosphere: 1
Food: 1
Service: 1
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