After ordering a matcha and cake pop we needed to wait 30 minutes to get to the front of the line, there was only two cars in front of us, and once we got to the front we still had to wait ten minutes for the two things we ordered. The man working at the window said he would run to grab the cake pop and it took him five minutes to get back. Truly disappointing and this is coming from someone who loved Starbucks. And to put the cherry on top, when we told the man at the window this was the longest we’ve waited, he said alright and shut the window.
Service: 1
Jessica Hoover
My daughter never complains
Atmosphere: 5
Food: 5
Service: 5
Lancr Williams
They are all the same. For good or bad it's the people that make this place. Find one with good people. Holiday specials are awesome 👍
Atmosphere: 1
Food: 5
Service: 4
Danielle L.
Just had an odd experience at this store. After waiting 13 minutes for a grande cappuccino, I attempted to get the attention of “Liz” to ask if there was an update with an “excuse me, ma’am”. She stone faced ignored me. I thought I maybe she hadn’t heard. Another coworker tried to alert her to the fact that a customer was trying to ask a question and she never acknowledged that coworker either.
I asked to speak to a manager to secure a refund (coffee still wasn’t ready).
“Aleena” said she wasn’t the manager but was the individual in charge, so I explained what occurred and she said Liz was probably just focused on her work. She confirmed that she did have her hearing in tact.
I am perplexed.
But. This is also confirmation to me that I need to buy an espresso machine and stop giving this questionable company my money.
Mahdi M. Basha
Hard pass. Always understaffed. Drive thru insane. No one knows what a dry cappuccino is.
One of the worst stores around
Atmosphere: 1
Food: 1
Service: 1
Aldomir Rakaj
Just waited 15 minutes for a double shot of espresso and a breakfast sandwich. Food was cold and completely messed up in the bag. Just go somewhere else not worth wasting your time here
Atmosphere: 1
Food: 1
Service: 1
naruto rose
Love this location they make my 8 pumps and extra camel with extra shot so perfect :) thank you
Atmosphere: 5
Food: 5
Service: 5
SOULSTAR L.A
THE STAFF ARE EXTREMELY FRIENDLY BREAKFAST SANDWICHES ARE DELICIOUSLY
Atmosphere: 5
Food: 5
Service: 5
Sarah
Used to be excellent. Now expect at least a 20-30 minute wait per order. Mobile ordering ahead does nothing for your wait times. They need to pay better and hire more staff. UPDATE: They hired more people who just stand around staring at customers instead of making orders. UPDATE #2: New location employees are totally incompetent
Atmosphere: 1
Food: 1
Service: 1
Kim Ketola
I really like this new location.Even though all the construction around it makes it Difficult To access. They have now made a more decent driveway and that makes the parking lot much easier to navigate. Seldom crowded, probably because of all of the construction around it, but well worth the trip as it's very pleasant inside and the employees are always helpful.
Just a NO overall. Terrible coffee, the employees must be insane to still work there and they just give bad service. There is a way to give quality service in a timely manner during busy times.
Atmosphere: 1
Food: 1
Service: 1
Karen A
Good coffee and cake !
Atmosphere: 5
Food: 5
Service: 5
Lala Er
I love this Starbucks it’s the best Starbucks!, there is this one employee mariyah she always has a smile on her face and she’s very welcoming! Mariyah the best employee I’ve even encountered
Atmosphere: 5
Food: 5
Service: 5
Thomas Gonzales
Great store, always in and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Dolce Latte
Ernest Warner
Not the friendliest in the drive-thru, but efficient.
After ordering a matcha and cake pop we needed to wait 30 minutes to get to the front of the line, there was only two cars in front of us, and once we got to the front we still had to wait ten minutes for the two things we ordered. The man working at the window said he would run to grab the cake pop and it took him five minutes to get back. Truly disappointing and this is coming from someone who loved Starbucks. And to put the cherry on top, when we told the man at the window this was the longest we’ve waited, he said alright and shut the window.
Service: 1
My daughter never complains
Atmosphere: 5
Food: 5
Service: 5
They are all the same. For good or bad it's the people that make this place. Find one with good people. Holiday specials are awesome 👍
Atmosphere: 1
Food: 5
Service: 4
Just had an odd experience at this store.
After waiting 13 minutes for a grande cappuccino, I attempted to get the attention of “Liz” to ask if there was an update with an “excuse me, ma’am”.
She stone faced ignored me. I thought I maybe she hadn’t heard. Another coworker tried to alert her to the fact that a customer was trying to ask a question and she never acknowledged that coworker either.
I asked to speak to a manager to secure a refund (coffee still wasn’t ready).
“Aleena” said she wasn’t the manager but was the individual in charge, so I explained what occurred and she said Liz was probably just focused on her work. She confirmed that she did have her hearing in tact.
I am perplexed.
But. This is also confirmation to me that I need to buy an espresso machine and stop giving this questionable company my money.
Hard pass. Always understaffed. Drive thru insane. No one knows what a dry cappuccino is.
One of the worst stores around
Atmosphere: 1
Food: 1
Service: 1
Just waited 15 minutes for a double shot of espresso and a breakfast sandwich. Food was cold and completely messed up in the bag. Just go somewhere else not worth wasting your time here
Atmosphere: 1
Food: 1
Service: 1
Love this location they make my 8 pumps and extra camel with extra shot so perfect :) thank you
Atmosphere: 5
Food: 5
Service: 5
THE STAFF ARE EXTREMELY FRIENDLY
BREAKFAST SANDWICHES ARE DELICIOUSLY
Atmosphere: 5
Food: 5
Service: 5
Used to be excellent. Now expect at least a 20-30 minute wait per order. Mobile ordering ahead does nothing for your wait times. They need to pay better and hire more staff. UPDATE: They hired more people who just stand around staring at customers instead of making orders. UPDATE #2: New location employees are totally incompetent
Atmosphere: 1
Food: 1
Service: 1
I really like this new location.Even though all the construction around it makes it Difficult To access. They have now made a more decent driveway and that makes the parking lot much easier to navigate. Seldom crowded, probably because of all of the construction around it, but well worth the trip as it's very pleasant inside and the employees are always helpful.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Just a NO overall. Terrible coffee, the employees must be insane to still work there and they just give bad service. There is a way to give quality service in a timely manner during busy times.
Atmosphere: 1
Food: 1
Service: 1
Good coffee and cake !
Atmosphere: 5
Food: 5
Service: 5
I love this Starbucks it’s the best Starbucks!, there is this one employee mariyah she always has a smile on her face and she’s very welcoming! Mariyah the best employee I’ve even encountered
Atmosphere: 5
Food: 5
Service: 5
Great store, always in and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Dolce Latte
Not the friendliest in the drive-thru, but efficient.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Featured Blonde Roast
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