Terrible location. If you want to wait 20+ minutes for a coffee then this is the place
Atmosphere: 3
Food: 2
Service: 1
Darice Cobb
Awful service period!!!!!!! I had been coming to the Starbucks for a few years now. And and never have I been treated so poorly! I had asked for my usual green tea frappuccino and two trenta cups of ice and an apple croissant. I was informed.I could no longer get the trenta cups.They could only give me venti cups of so I asked them for 2 more venti cups of ice. They would not give me 2 more venti cups of ice. They also informed me when I asked to speak with the manager that the manager was in a meeting. When all of the girls there would close the drive through window after speaking with me, they would start laughing like they thought my frustration was funny. Then as I was looking at the two cups of ice they had given me, there were pieces of food in the ice. SINCE I WAS THEN GROSSED OUT! I told them I did want any of the items and I wanted my money back. The girl then in a rude tone tells me she can't take the food back and I hadn't paid yet. So, I left and had to drive to the location near Telegraph and Square Lake Rd. The manager there apologized for their ignorance at the Maple and Telegraph location and remade my food and drinks and also informed me that at the Maple and Telegraph location, management had changed they are also short staffed and have been having issues. That is Not an excuse to treat your long time customers poorly. Maybe upper management needs to rethink their management and crew choices. You will Not see me here again. I don't want Food Poisoning!!!!! Gross!!!! You All Truly Deserve Zero Stars!!!!! 😡
Atmosphere: 1
Food: 1
Service: 1
Chris LaFountain
What a downer place! Energy is low-lots of customers waiting-not saying names when your order is ready-drink had melted ice because it took so long-staff didn’t even put them by the proper letter (example: Thomas would be by A)-stopped in due to national coffee day, but this place makes you go to tea elsewhere!
Atmosphere: 2
Food: 2
Service: 2
kristian mikaj
Worst service ever. I had to wait 30 minutes in the drive through for me to move a car length, I ended up leaving because it was unbelievable how long they take to make a drink
cynthia Gleich
I do not visit Starbucks any longer due to poor service, quality of drinks and the very slow pace they work at this particular location, but decided to just pop in for a treat for my son. Walked over from the sub shop, piece of paper on the door stating the dining room is closed . Last time I did go to drive through it literally took 20 minutes , and it was not busy , and my order was just a treat . Something is off here .
Beth Kerney
No order ahead and the worst service anywhere. STAY AWAY! Over 40 minutes in the drive through and was the eighth car when I joined. Unacceptable!
Service: 1
Jesus Ortiz
Good coffee good place to have a cup of coffee and meet up
Atmosphere: 5
Food: 5
Service: 5
Jack Shaffer
If you see this message avoid the Starbucks at maple and telegraph. I don’t know what goes on inside there. I order then I just sit. I sit in the same spot for 20 minutes before pulling up one car length. This location does not do online orders half of the time, so why is it taking so long. The only people getting coffee are in the drive thru and you guys take 30 plus minutes every-time. It’s honestly ridiculous. I see videos of Starbucks employees going on strike but this location is on strike and they still getting paid. Avoid this place and don’t waste ur money here cause all they will do is waste your time and trust me they do not care. If the owner sees this message I would like you to go sit in this Starbucks for a day and watch the productivity or your staff. You could probably do more alone and blindfolded. Get your crap together Starbucks cause these employees are losing you insane amounts of money, they don’t work.
Atmosphere: 2
Food: 3
Service: 1
Max Luu
We waited for 40 minutes for 1 drink and at the end we didn’t even take it because they got the whole order wrong!!!!
Atmosphere: 1
Food: 1
Service: 1
Kaylee Carron
Hello I believe her name was Jen (I hope I remember her name) but either way she was amazing I came here about 6:10am on my way to work and stopped here to get something to wake me up from entering the drive through to going up to the window she was so friendly and not going to lie I been in my head all morning and her being so kind made my morning so thank you to her and the rest of the staff you guys were truly a delight to talk to for the little bit of time
I’m not sure what goes on here to cause their drive thru to take 30+ minutes, especially when they aren’t even accepting mobile orders. It’s insane. Seems like they need to hire more workers or workers who are better trained to be capable of working WAY more fast and efficiently. This is a Starbucks, if you’re not capable of serving people in a timely manner then close this location.
Atmosphere: 4
Food: 5
Service: 2
Kasey Rechter
So unbelievably slow every single time. Drive thru or going in takes at least 25 minutes.
Esmirna Martinez
Everything’s great except the service. Sunday morning employees are slow and get your orders wrong. I waited 30 min and once I was at the window they were just laughing and talking no wonder orders don’t come out quick. And to top it off they made my order wrong she said she would fix it and just got a bigger cup and added more ice no caramel in my coffee. I love the coming here during the week but Sunday morning never again.
Atmosphere: 1
Food: 4
Service: 1
melodey shallal
I ordered drinks for my kids. did the opposite of everything i said for the drinks. asked for a strawberry refresher and somehow they thought i said to put popping boba in it. gave me the wrong drinks with the wrong ingredients. horrible don’t come here
Terrible location. If you want to wait 20+ minutes for a coffee then this is the place
Atmosphere: 3
Food: 2
Service: 1
Awful service period!!!!!!! I had been coming to the Starbucks for a few years now. And and never have I been treated so poorly! I had asked for my usual green tea frappuccino and two trenta cups of ice and an apple croissant. I was informed.I could no longer get the trenta cups.They could only give me venti cups of so I asked them for 2 more venti cups of ice. They would not give me 2 more venti cups of ice. They also informed me when I asked to speak with the manager that the manager was in a meeting. When all of the girls there would close the drive through window after speaking with me, they would start laughing like they thought my frustration was funny. Then as I was looking at the two cups of ice they had given me, there were pieces of food in the ice. SINCE I WAS THEN GROSSED OUT! I told them I did want any of the items and I wanted my money back. The girl then in a rude tone tells me she can't take the food back and I hadn't paid yet. So, I left and had to drive to the location near Telegraph and Square Lake Rd. The manager there apologized for their ignorance at the Maple and Telegraph location and remade my food and drinks and also informed me that at the Maple and Telegraph location, management had changed they are also short staffed and have been having issues. That is Not an excuse to treat your long time customers poorly. Maybe upper management needs to rethink their management and crew choices. You will Not see me here again. I don't want Food Poisoning!!!!! Gross!!!! You All Truly Deserve Zero Stars!!!!! 😡
Atmosphere: 1
Food: 1
Service: 1
What a downer place! Energy is low-lots of customers waiting-not saying names when your order is ready-drink had melted ice because it took so long-staff didn’t even put them by the proper letter (example: Thomas would be by A)-stopped in due to national coffee day, but this place makes you go to tea elsewhere!
Atmosphere: 2
Food: 2
Service: 2
Worst service ever. I had to wait 30 minutes in the drive through for me to move a car length, I ended up leaving because it was unbelievable how long they take to make a drink
I do not visit Starbucks any longer due to poor service, quality of drinks and the very slow pace they work at this particular location, but decided to just pop in for a treat for my son. Walked over from the sub shop, piece of paper on the door stating the dining room is closed . Last time I did go to drive through it literally took 20 minutes , and it was not busy , and my order was just a treat . Something is off here .
No order ahead and the worst service anywhere. STAY AWAY! Over 40 minutes in the drive through and was the eighth car when I joined. Unacceptable!
Service: 1
Good coffee good place to have a cup of coffee and meet up
Atmosphere: 5
Food: 5
Service: 5
If you see this message avoid the Starbucks at maple and telegraph. I don’t know what goes on inside there. I order then I just sit. I sit in the same spot for 20 minutes before pulling up one car length. This location does not do online orders half of the time, so why is it taking so long. The only people getting coffee are in the drive thru and you guys take 30 plus minutes every-time. It’s honestly ridiculous. I see videos of Starbucks employees going on strike but this location is on strike and they still getting paid. Avoid this place and don’t waste ur money here cause all they will do is waste your time and trust me they do not care. If the owner sees this message I would like you to go sit in this Starbucks for a day and watch the productivity or your staff. You could probably do more alone and blindfolded. Get your crap together Starbucks cause these employees are losing you insane amounts of money, they don’t work.
Atmosphere: 2
Food: 3
Service: 1
We waited for 40 minutes for 1 drink and at the end we didn’t even take it because they got the whole order wrong!!!!
Atmosphere: 1
Food: 1
Service: 1
Hello I believe her name was Jen (I hope I remember her name) but either way she was amazing I came here about 6:10am on my way to work and stopped here to get something to wake me up from entering the drive through to going up to the window she was so friendly and not going to lie I been in my head all morning and her being so kind made my morning so thank you to her and the rest of the staff you guys were truly a delight to talk to for the little bit of time
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m not sure what goes on here to cause their drive thru to take 30+ minutes, especially when they aren’t even accepting mobile orders. It’s insane. Seems like they need to hire more workers or workers who are better trained to be capable of working WAY more fast and efficiently. This is a Starbucks, if you’re not capable of serving people in a timely manner then close this location.
Atmosphere: 4
Food: 5
Service: 2
So unbelievably slow every single time. Drive thru or going in takes at least 25 minutes.
Everything’s great except the service.
Sunday morning employees are slow and get your orders wrong.
I waited 30 min and once I was at the window they were just laughing and talking no wonder orders don’t come out quick.
And to top it off they made my order wrong she said she would fix it and just got a bigger cup and added more ice no caramel in my coffee.
I love the coming here during the week but Sunday morning never again.
Atmosphere: 1
Food: 4
Service: 1
I ordered drinks for my kids. did the opposite of everything i said for the drinks. asked for a strawberry refresher and somehow they thought i said to put popping boba in it. gave me the wrong drinks with the wrong ingredients. horrible don’t come here
Food: 1
Service: 1
The slowest SB drive through in town
Atmosphere: 3
Food: 4
Service: 3
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