Customers` Favorites
“I went picked Brass Ring Brewing to celebrate my birthday with my family. I choose Brass Ring because I was interested in trying their cask ales. What I found at Brass Ring was a level of customer service that I have rarely found across the food service industry. We showed up at Brass Ring to find that a very large group was dining there, taking up a majority of the seating. They don't take reservations, so it was going to be a challenge finding a table for our group of 6. The owner heard the staff struggling to find us an available table. He jumped in and found a solution. He personally asked a couple that was seated at a large table if they would be willing to move. They graciously accepted to make room for us. This level of customer service has obviously been trained into the entire staff because our waiter was the most helpful and hospitable server I've ever encountered. Firstly, he was extremely knowledgeable of food and drink menu, helping us to navigate it superbly. He also got the entire restaurant to sing "Happy Birthday" with us when it was time for dessert. The food and drinks were top notch, but the customer service was out of this world. Do yourself a favor and treat yourself to the Brass Ring. You will not be disappointed!“
Customers` Favorites
“Our waiter was a nice young man, but we had 2 issues with our lunch. #1... we ordered boneless wings but got bone in wings. The waiter made things right and it wasn't that big of a deal. When it was time to pay the bill, I used the QR code on the table. To my surprise, we were billed for two lunch platters when we only ordered one. Again, the waiter apologized and had the bill corrected. My buddy and I left feeling like two errors was one too many. I will dine here again, but will be testing the staff to make sure there are no errors like this again (I will not go back if there are errors this time).“
Customers` Favorites
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“Needed a break from shopping and stopped in for a beer and a few apps. Was pleasantly surprised, food was good and the server was great.“