half filled coffee every time I order I get large lattes. I always take pictures of them before even drinking any and it’s always half way full. ? DO BETTER DUNKIN
Rebecca Frias
Workers were having a whole conversation while taking my order very rude. They gave me my wrap frozen. I didn’t see if they warmed it up but I got it cold. Won’t be going to this location anymore.
Atmosphere: 2
Food: 2
Service: 1
Tony Scott
This is by the worst customer service I have ever experienced. I bought donuts and coffee for my employees using a company credit card. No receipt was ever given. I went back up to the store and spoke to Randy who told me he was the franchise owner. Randy said that he had no way to reprint the receipt. I then called the corporate customer service phone number and it only got worse. The customer service rep told me that Randy had lied to me and that he could print the receipt. He then continued to ask for my phone number so that Randy could get in contact with me to resolve the matter. I told him that if what he said was true then Randy would just lie again and I would never get my receipt. The customer service rep said that since it was a franchise there was no way for him to get my receipt even though he was able to look up my order. I asked to speak to his boss as this made no sense and he refused to transfer me to anyone else. I was extremely irritated. I gave him my number but Randy never called. I emailed corporates customer service email and got a response almost immediately from Jean the “Customer Relations Coordinator” asking what number I had contacted for corporate so she could look up the case #. I replied with an hour and almost 2 months and multiple emails later I have yet to receive a response from her. This is beyond frustrating! Lied to by the franchise owner, ignored by 2 different “customer service reps” from corporate and I should have been given a receipt when I was there in the first place. I will never use any Dunkin Donuts again!
Atmosphere: 1
Food: 1
Service: 1
Mackenzie Gomez
I wish I would’ve read the review below mine or I wouldn’t have ordered. The exact same situation, I door dashed hot chocolate and a bagel to my work. The hot chocolate was disgusting. Completely watered down with a nestle hot coco packet most likely and Luke warm at best.
Food: 1
tamra strombeck
I door smashed from here this morning. My hot chocolate is basically warm water. Then I tried calling and the phone is disconnected. Doordash won't do anything because they don't make the food and beverages.
Food: 1
Service: 1
Emma Ingalls
Disappointed. This is coming from a 3+ year barista. My mom came in to grab a drink and she’s not a coffee person so she didn’t know what exactly to get. The employees were unwilling to help her figure out what to order. Which is sad because as the barista you are the expert and should understand that it is YOUR job to help the customers learn how they should order what they want. She then asked for avocado toast and the girl working snapped at her and said “you need to wait a minute” (Septum piercing). I know all that’ll come from this a manager and the employees saying “that didn’t happen” or they’re going to make some sort of excuse as to why it’s okay to treat people like this. But as someone who’s been a barista for years you should’ve and could’ve done better. It may make sense to you because you are an employee, imagine you walk in somewhere excited to try something new and you get treated like this, you wouldn’t go back either. Perhaps a smile guys, it’s part of the job :)
Service: 1
Naeem Mulkey
Extremely unhelpful. I ordered 2 dozen doughnuts and 2 boxes of coffee for my meeting to serve 20 people. Everything was ready when I arrived but I was told they do not have any cups for my coffee. My question was, "How are my people supposed to drink the coffee and how are you still able to serve coffee?" I was told to go down the street to Dollar General and buy my own cups. They would not even give me cups used for individual orders. Staff did not care and sent me on my way. I think the staff should go to Dollar General and stock up to serve paying customers. Customer service and care was completely absent. I bring my clients DD at least 3x/week and I assure you, I will never use this location again.
Atmosphere: 1
Food: 1
Service: 1
Amanda “Mandy”
Employees was not really interested in the customers at least not while there was gossip to tell
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Donuts
Amanda “Kat”
Employees was not really interested in the customers at least not while there was gossip to tell
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Donuts
Feisty filly
THE GIRLS WERE SUPER NICE. MADE MY ORDER JUST RIGHT!!!!!!
half filled coffee every time I order I get large lattes. I always take pictures of them before even drinking any and it’s always half way full. ? DO BETTER DUNKIN
Workers were having a whole conversation while taking my order very rude. They gave me my wrap frozen. I didn’t see if they warmed it up but I got it cold. Won’t be going to this location anymore.
Atmosphere: 2
Food: 2
Service: 1
This is by the worst customer service I have ever experienced. I bought donuts and coffee for my employees using a company credit card. No receipt was ever given. I went back up to the store and spoke to Randy who told me he was the franchise owner. Randy said that he had no way to reprint the receipt. I then called the corporate customer service phone number and it only got worse. The customer service rep told me that Randy had lied to me and that he could print the receipt. He then continued to ask for my phone number so that Randy could get in contact with me to resolve the matter. I told him that if what he said was true then Randy would just lie again and I would never get my receipt. The customer service rep said that since it was a franchise there was no way for him to get my receipt even though he was able to look up my order. I asked to speak to his boss as this made no sense and he refused to transfer me to anyone else. I was extremely irritated. I gave him my number but Randy never called. I emailed corporates customer service email and got a response almost immediately from Jean the “Customer Relations Coordinator” asking what number I had contacted for corporate so she could look up the case #. I replied with an hour and almost 2 months and multiple emails later I have yet to receive a response from her. This is beyond frustrating! Lied to by the franchise owner, ignored by 2 different “customer service reps” from corporate and I should have been given a receipt when I was there in the first place. I will never use any Dunkin Donuts again!
Atmosphere: 1
Food: 1
Service: 1
I wish I would’ve read the review below mine or I wouldn’t have ordered. The exact same situation, I door dashed hot chocolate and a bagel to my work. The hot chocolate was disgusting. Completely watered down with a nestle hot coco packet most likely and Luke warm at best.
Food: 1
I door smashed from here this morning. My hot chocolate is basically warm water. Then I tried calling and the phone is disconnected. Doordash won't do anything because they don't make the food and beverages.
Food: 1
Service: 1
Disappointed. This is coming from a 3+ year barista. My mom came in to grab a drink and she’s not a coffee person so she didn’t know what exactly to get. The employees were unwilling to help her figure out what to order. Which is sad because as the barista you are the expert and should understand that it is YOUR job to help the customers learn how they should order what they want. She then asked for avocado toast and the girl working snapped at her and said “you need to wait a minute” (Septum piercing). I know all that’ll come from this a manager and the employees saying “that didn’t happen” or they’re going to make some sort of excuse as to why it’s okay to treat people like this. But as someone who’s been a barista for years you should’ve and could’ve done better. It may make sense to you because you are an employee, imagine you walk in somewhere excited to try something new and you get treated like this, you wouldn’t go back either. Perhaps a smile guys, it’s part of the job :)
Service: 1
Extremely unhelpful. I ordered 2 dozen doughnuts and 2 boxes of coffee for my meeting to serve 20 people. Everything was ready when I arrived but I was told they do not have any cups for my coffee. My question was, "How are my people supposed to drink the coffee and how are you still able to serve coffee?" I was told to go down the street to Dollar General and buy my own cups. They would not even give me cups used for individual orders. Staff did not care and sent me on my way. I think the staff should go to Dollar General and stock up to serve paying customers. Customer service and care was completely absent. I bring my clients DD at least 3x/week and I assure you, I will never use this location again.
Atmosphere: 1
Food: 1
Service: 1
Employees was not really interested in the customers at least not while there was gossip to tell
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Donuts
Employees was not really interested in the customers at least not while there was gossip to tell
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Donuts
THE GIRLS WERE SUPER NICE. MADE MY ORDER JUST RIGHT!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
9am and they were out of all baggles. The place is falling apart. I would stay away. Took 20 minutes to serve 2 people.
Employees could smile more and say good morning instead of saying hi
Atmosphere: 5
Food: 5
Service: 5
Just your average Dunkin. Staff wasn’t very nice.
The coffe was so nasty and bitterthe donut was good but how the heck do you run out off refresher like just make it
Better than my previous experience. Faster service. Midnight roast coffee is pretty good.
Atmosphere: 3
Food: 4
Service: 5