I had a fantastic experience at kabob castle The food was rich authentic and perfectly seasoned especially the hummus and grilled meats. The service was exceptional and the young lady there …NJ…made it even better with her warm smile and great recommendations Highly recommend this spot for a delicious and welcoming dining experience shout out loud for kebab 🙌🏻castle
Atmosphere: 4
Food: 3
Service: 5
Sweet Honesty
This restaurant has definitely gone downhill these past few years. Our food was a disappointment and the service was even worse. What a huge waste of time and money.
Hurst World T.V
Family night out and tonight choice is kabob Castles. Family of four review, we arrived at the restaurant at 7:50ish p.m. No other customers dining in tonight just the family of four who's starving like marven. No one was able to greet or show us where so sit after waiting a few minutes we sat ourselves at one of the booths, other tables still had old dishes and cups on other tables it felt kinda odd empty restaurant dirty tables,but still we sit and seek hot delicious food. After waiting 5 minutes and no one walked over my wife peeked over her shoulder and the waitress saw and singled to use she was in her way but still minutes pass with no service. The waitress arrived looking so sad and had that 'I hate my job feeling" and brought over some High quality H20 from the faucet that had very little ice and it was still warm water and asked if we were ready to order. Everyone replied "yes" she said replies "OK I'll be right back" 7 minutes later she returns dragging a dead anchor around her ankle because she is taking her sweet time over to our table. Tonight's order 1 chicken strip kids meal with lemon rice soup, 1 cheeseburger meal with lemon rice soup, original gyro with fries and lemon rice soup, 1 bowl of lemon rice soup, a smoothie, 3 drinks, it took 31:45 for our food to arrive at our table once our order was placed. Carry out orders were placed and filled before our all of our food was at the table, the waitress forgot to add fries to my meal, chicken was hard and old, gyro was cold, the cheeseburger was big, the fries were cold as well. I had to go and ask about our food at the 25 minute mark. 3 1/2 meals cost me $60.00 you do the math. Tonight was a bust. Bad service, terrible food, canned pop, equals 2 thumbs down. 4X=👎👎
Atmosphere: 1
Food: 1
Service: 1
Bridget White
Have ordered from this business multiple times. Pleasant people always on phone/inside. Food has always been delicious and a lot of it. Would recommend this restaurant to everyone! Much closer and on par with/better than La Saj.
Meryl Johnson
I have given this place way too many chances. I haven't ordered from here in a couple of years because the last two time, they took forever, the chicken platter had both undercooked, tough kabobs and burnt kafta. BOTH TIMES.... I just ordered again today, hoping that maybe it has improved. My husband went to pick it up. He sat there 20 minutes after the pickup time, only for the lady at the front to say they can't find the ticket. I have only ever ordered through DoorDash, so I was charged and my order was tracking. My husband showed her the order and was only giving him attitude and was extremely rude. This is the last straw, we are never ordering from here again..... I suggest not giving this place any of your hard earned cash. They only give paying customers attitude and horrible food.
Atmosphere: 1
Food: 2
Service: 1
Ang G
Fresh, authentic food with great service. Extensive menu and reasonably priced. Service was very good. Seated doing with ample room. The place could use a good scrub though.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
J Black
I've been a loyal Kabob Castle customer for years. Many staff know my order by heart because I always order the same thing. I've had many good experiences. But unfortunately, my recent experiences, especially with one of the managers, Ramzi, have been deeply disappointing.
During my last visit, I called to address an issue with my order—my chicken was overcooked, and I received the wrong salad. I was placed on hold for ten minutes, so I eventually hung up, assuming they had forgotten about me. When I called back, I was sent straight to voicemail. However, my call was answered immediately when I used a different number, so their behavior (lack of professionalism) felt purposely dismissive.
Ramzi (through another staff member) responded by belittling my concerns, labeling them as "simple," and accusing me of having "too many complaints." This seemed odd, given I've only placed two or three orders this month. And I've been nothing but respectful. When I challenged the claims, they couldn't specify what "too much" entails. The staff informed me that Ramzi wouldn’t offer a remake and would only provide a refund if I returned with the partially eaten food. This response was insulting because it implied I was trying to scam the business instead of simply seeking a corrected order. I waited 45 minutes for an order that should have been ready in 20. At least four other customers experienced the same situation, and none of us were thanked for our patience. No apology for the mishap with my order or anything. This tells me they do not respect customers.
Kabob Castle, do better. Ramzi, if you’re reading this, remember that there is no business without customers. Your staff should communicate wait times, thank customers for their patience, and address order issues professionally. Dismissing customers simply for voicing a complaint (even if you find it trivial) is not the right approach. I’m truly disappointed with how I was treated, and based on this experience, I do not plan to patronize you all in the future. I should have been treated better after patronizing this business for more than 3 years.
Atmosphere: 1
Food: 1
Service: 1
Sarah Davis
Everything Was SOO Good!! Especially The Warm Soft Fluffy Delicious Bread && Garlic Dip!! We Will Definitely Be Going Back!! Our Waitress Nadeen Was Top Notch, Super Friendly & Quick!! I’m Super Glad We Randomly Stopped In And Found This Gem ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma, Fatoush, Hot Bread, Chicken Shawarma Sandwich
Amanda Urquhart
Very yummy food Got a platter for coworkers They love the galic sauce
Atmosphere: 5
Food: 5
Service: 5
Danielle
We've been getting shawarma here for years. And in the past year, this place has really changed. They are skimpy on the garlic sauce and they forgot to include our bread in our carry out order. This isn't the first time they've forgotten something in our order, so make sure to check your order before you leave!
Food was delicious! Beautifully seasoned and huge portions!
Atmosphere: 5
Food: 5
Service: 5
Nerina Balic
Amazing middle eastern food. The service was also great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Bread, Crushed Lentil Soup
Nick
This place used to be good!! Everytime I call for a carry out, the workers are full of attitude and snotty!! Everytime there’s a pick up, something is always missing whether it’s bread garlic or etc. food is always cold
Wouldn’t recommend
Atmosphere: 1
Food: 1
Service: 1
Camryn Cayne
Hummus is amazing and the customer service was exceptional
I had a fantastic experience at kabob castle The food was rich authentic and perfectly seasoned especially the hummus and grilled meats. The service was exceptional and the young lady there …NJ…made it even better with her warm smile and great recommendations Highly recommend this spot for a delicious and welcoming dining experience
shout out loud for kebab
🙌🏻castle
Atmosphere: 4
Food: 3
Service: 5
This restaurant has definitely gone downhill these past few years. Our food was a disappointment and the service was even worse. What a huge waste of time and money.
Family night out and tonight choice is kabob Castles. Family of four review, we arrived at the restaurant at 7:50ish p.m.
No other customers dining in tonight just the family of four who's starving like marven. No one was able to greet or show us where so sit after waiting a few minutes we sat ourselves at one of the booths, other tables still had old dishes and cups on other tables it felt kinda odd empty restaurant dirty tables,but still we sit and seek hot delicious food. After waiting 5 minutes and no one walked over my wife peeked over her shoulder and the waitress saw and singled to use she was in her way but still minutes pass with no service. The waitress arrived looking so sad and had that 'I hate my job feeling" and brought over some High quality H20 from the faucet that had very little ice and it was still warm water and asked if we were ready to order. Everyone replied "yes" she said replies "OK I'll be right back" 7 minutes later she returns dragging a dead anchor around her ankle because she is taking her sweet time over to our table. Tonight's order 1 chicken strip kids meal with lemon rice soup, 1 cheeseburger meal with lemon rice soup, original gyro with fries and lemon rice soup, 1 bowl of lemon rice soup, a smoothie, 3 drinks, it took 31:45 for our food to arrive at our table once our order was placed. Carry out orders were placed and filled before our all of our food was at the table, the waitress forgot to add fries to my meal, chicken was hard and old, gyro was cold, the cheeseburger was big, the fries were cold as well. I had to go and ask about our food at the 25 minute mark. 3 1/2 meals cost me $60.00 you do the math. Tonight was a bust. Bad service, terrible food, canned pop, equals 2 thumbs down. 4X=👎👎
Atmosphere: 1
Food: 1
Service: 1
Have ordered from this business multiple times. Pleasant people always on phone/inside. Food has always been delicious and a lot of it. Would recommend this restaurant to everyone! Much closer and on par with/better than La Saj.
I have given this place way too many chances. I haven't ordered from here in a couple of years because the last two time, they took forever, the chicken platter had both undercooked, tough kabobs and burnt kafta. BOTH TIMES.... I just ordered again today, hoping that maybe it has improved. My husband went to pick it up. He sat there 20 minutes after the pickup time, only for the lady at the front to say they can't find the ticket. I have only ever ordered through DoorDash, so I was charged and my order was tracking. My husband showed her the order and was only giving him attitude and was extremely rude. This is the last straw, we are never ordering from here again..... I suggest not giving this place any of your hard earned cash. They only give paying customers attitude and horrible food.
Atmosphere: 1
Food: 2
Service: 1
Fresh, authentic food with great service. Extensive menu and reasonably priced. Service was very good. Seated doing with ample room. The place could use a good scrub though.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
I've been a loyal Kabob Castle customer for years. Many staff know my order by heart because I always order the same thing. I've had many good experiences. But unfortunately, my recent experiences, especially with one of the managers, Ramzi, have been deeply disappointing.
During my last visit, I called to address an issue with my order—my chicken was overcooked, and I received the wrong salad. I was placed on hold for ten minutes, so I eventually hung up, assuming they had forgotten about me. When I called back, I was sent straight to voicemail. However, my call was answered immediately when I used a different number, so their behavior (lack of professionalism) felt purposely dismissive.
Ramzi (through another staff member) responded by belittling my concerns, labeling them as "simple," and accusing me of having "too many complaints." This seemed odd, given I've only placed two or three orders this month. And I've been nothing but respectful. When I challenged the claims, they couldn't specify what "too much" entails. The staff informed me that Ramzi wouldn’t offer a remake and would only provide a refund if I returned with the partially eaten food. This response was insulting because it implied I was trying to scam the business instead of simply seeking a corrected order. I waited 45 minutes for an order that should have been ready in 20. At least four other customers experienced the same situation, and none of us were thanked for our patience. No apology for the mishap with my order or anything. This tells me they do not respect customers.
Kabob Castle, do better. Ramzi, if you’re reading this, remember that there is no business without customers. Your staff should communicate wait times, thank customers for their patience, and address order issues professionally. Dismissing customers simply for voicing a complaint (even if you find it trivial) is not the right approach. I’m truly disappointed with how I was treated, and based on this experience, I do not plan to patronize you all in the future. I should have been treated better after patronizing this business for more than 3 years.
Atmosphere: 1
Food: 1
Service: 1
Everything Was SOO Good!! Especially The Warm Soft Fluffy Delicious Bread && Garlic Dip!! We Will Definitely Be Going Back!! Our Waitress Nadeen Was Top Notch, Super Friendly & Quick!! I’m Super Glad We Randomly Stopped In And Found This Gem ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma, Fatoush, Hot Bread, Chicken Shawarma Sandwich
Very yummy food
Got a platter for coworkers
They love the galic sauce
Atmosphere: 5
Food: 5
Service: 5
We've been getting shawarma here for years. And in the past year, this place has really changed. They are skimpy on the garlic sauce and they forgot to include our bread in our carry out order. This isn't the first time they've forgotten something in our order, so make sure to check your order before you leave!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Shawarma Sandwich
Restaurantji Recommends
Decent food but horrible service.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Shawarma
Food was delicious! Beautifully seasoned and huge portions!
Atmosphere: 5
Food: 5
Service: 5
Amazing middle eastern food. The service was also great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Bread, Crushed Lentil Soup
This place used to be good!! Everytime I call for a carry out, the workers are full of attitude and snotty!! Everytime there’s a pick up, something is always missing whether it’s bread garlic or etc.
food is always cold
Wouldn’t recommend
Atmosphere: 1
Food: 1
Service: 1
Hummus is amazing and the customer service was exceptional
Atmosphere: 5
Food: 5
Service: 5
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