Red Robin Gourmet Burgers

My tip was altered - looked through reviews and found that another customer also had their tip altered. This is theft and a felony. No issues with food besides the fact that it takes a long time, but theft is never OK. Already reached out to red robin customer service and awaiting their response. Not sure why stealing continues to happen in this location.

Atmosphere: 3

Food: 3

Service: 1

While Red Robin is a chain, the food and service at this location has always been great. Fries are always hot.

Atmosphere: 5

Food: 5

Service: 5

This location was amazing!
The food was the best I’ve had from a chain in a while.
The service from Kristina was perfect, warm, and helpful.
Can’t wait to come back

Atmosphere: 5

Food: 5

Service: 5

Oh boy. Never got seated at 4pm on a Saturday? Place maybe had 15 customers in it. Food left on several tables. No one even said hi as we stood in dirty entrance. They had staff but they seemed more interested in each other. We just left. Novi location is sooooo much cleaner and seemed to care about us.

Atmosphere: 1

Food: 1

Service: 1

I think we had a new server. She just wasn't great. Forgot water. Forgot silverware. Forgot to input 1/2 of the orders. When our food arrived we had two of 4 meals abd then had wait an additional 30 minutes gor the other two meals. We ordered drinks, they never showed up only the waters after 20 minutes. They weren't on the bill so mo harm no foul on drinks.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Burgers, Southwest Salad, Sweet Potato Fries

Always preferred place for burgers

Kid-friendliness: Great

Wheelchair accessibility: Available

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Burgers, Royal Red Robin, Salads

Erin was a great server. The food was so good. I got free burger and the best garlic Parmesan broccoli I’ve ever had. My husband had the best sweet potato fries he’s ever had. I got free Sundae at the end. What a pleasant place to celebrate your birthday.

Atmosphere: 5

Food: 5

Service: 5

Not worth it. The burgers are great but appetizers are small. We got fried pickled and there were maybe 12 small slices in the basket, while it was quite pricey. The wait for food was super long, my burger came cold but I was so hungry I didn’t want to have it remade and wait for any longer. Even cold, it was quite good though, I only wish I could taste it warm. Service was worst of all because the waitress wasn’t hospitable or proactive and was getting quite snippy. We understand that kitchen is running behind and they are short-staffed but maybe just stop by every 10-15 mins to tell us our food is coming and wasn’t forgotten? That would have put us at ease rather than seeing some tables around us getting their food and us waiting for a long while. “Bottomless” fries were advertised but we only got more fries after a couple reminders. Waitress brought more drinks but no one took away empty glasses and plates that were piling up.

All in all, the establishment is nicely decorated and clean, burgers taste good, but for the prices the service should be much better.

Atmosphere: 3

Food: 3

Service: 1

Gee thanks for the fingers worth of fries with my carry out burger. Maybe one of these days I’ll get a whole handful. Absolutely ridiculous. Times must be tough you gotta cut back on the “bottomless” fry portions

Atmosphere: 2

Food: 2

Service: 2

For a chain restaurant this place is probably better than most. You know what you’re getting!

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Burgers

Great staff, excellent service, and to top it all, the burger was fantastic not to be beaten by the steak fries!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burgers

Went to eat with husband but I good was serve at different times which is definitely not my idea of dinner! So disappointing!

Service: 1

Haven't been here much since kids got older but burgers are still some of the best you'll get. Well seasoned with perfect amount of toppings. Steak fries are worth getting just by themselves and the desserts? Yeah, get one of each.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Steak Fries, Burgers, Lemonade

When given a choice, my kids always choose Red Robin for the bottomless mac & cheese.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mac and Cheese, Steak Fries, Burgers, Royal Red Robin

Went to celebrate my friend's birthday! Niko, the host, was great and got us seated quickly! We had Mia as a server! She was incredibly patient and sweet, and got our food out as quick as possible. The manager(?) (didn't get his name) was also very kind! I've been coming here for years and will continue to for many more!

Food: 5

Service: 5

Recommended dishes: French Fries