The person who served us was very kind and respectful she was top 10 best employee I have ever met her name was Hloria
Atmosphere: 5
Food: 5
Service: 5
James Rykse
This place sucks. They never have the flavor of frostys I want and they always ask. “ do you want chocolate?” And my grandma asks me if I want chocolate, which that just pisses me off. And no! I don’t want chocolate you dummy’s. And also they also have limited sizes. Please don’t run out of the good flavor like vanilla or strawberry. It could piss your costumers off. Please consider hiring a new manager and employees at this one.
Atmosphere: 3
Food: 5
Service: 1
Cameron Frye-Burns
Kicked us out for having a conversation
Bruce O
Son of baconater was delicious
Atmosphere: 5
Food: 5
Service: 5
Karen Emerson
Baked potato didn’t have sour cream and was so old that it was brown inside. The single was cold and tasted horrible. What made it worse I got hung up on. Their website only lets you complain with receipt or store number but never got receipt.
Kristie York
Every time I went through the drive thru they would get my order wrong, so I decided to go in, and they still got it wrong and overcharged me. They are rude and rather push you out than smile to help you.
HC Peter Sexton
Hard to get attention at the counter
Alexander Salazar
Ordered a chicken wrap on a slow sunday. Got home only to find my wrap half opened and my chicken at the bottom of the bag lmao what a joke
Wendy’s on west river does not honor the breakfast schedule. They seem to change over to lunch when they feel like it not when they’re supposed to.
Aaron
Always super fast, and correct!
Nancy Beauchene
Usually have good service. Tonight was slow and my order was incorrect. I used the app and double checked. The order was wrong and was not edible as given.
Atmosphere: 3
Food: 1
Service: 1
nebulous9
Terrible Experience - Incompetent Staff and Horrible Food
Im honestly in shock to find this place has four star reviews - this Wendy's was so abysmal that I feel more than compelled to warn others before they too, experience the terrible food and service I experienced. From the moment I arrived, it was clear the staff had no idea what they were doing. It was like watching a group of people who had never worked in food service before – completely incompetent and unable to get even the most basic orders right.
The food I was served was appalling. It was clear that the meal had been sitting around for hours, and when I finally got my order, it was cold, stale, and just overall disgusting. Not only did they fail to make my order fresh, but they also didn’t seem to care at all about the quality of the food they were serving. I honestly can’t believe they’re still in business with this kind of service. I was given processed kids chicken sandwiches, cold and extremely old and processed, when I paid for regular chicken sandwiches. I feel totally Ripped-off! Fries had been sitting around all night, cold and soggy. NEVER AGAIN! I have given Wendy's too many chances to improve their game and come to find it ONLY keeps getting worse, at most location in and around Grand Rapids, with this location winning first place for being the worst of all!
It’s honestly baffling how a place like this can stay open with such poor food and service. I wouldn't recommend this location to anyone. Save your money or donate it to a cause worth supporting, because eating here will only disappoint you. Don't waste your time or risk your health with food and service this terrible. I can't even take it personally because I'm sure most customers experience the same awful treatment and low-quality food.
If I could give this location zero stars, I would.
Quit shutting doors early.
Very nice very Accommodating would recommended
Atmosphere: 5
Food: 5
Service: 5
The person who served us was very kind and respectful she was top 10 best employee I have ever met her name was Hloria
Atmosphere: 5
Food: 5
Service: 5
This place sucks. They never have the flavor of frostys I want and they always ask. “ do you want chocolate?” And my grandma asks me if I want chocolate, which that just pisses me off. And no! I don’t want chocolate you dummy’s. And also they also have limited sizes. Please don’t run out of the good flavor like vanilla or strawberry. It could piss your costumers off. Please consider hiring a new manager and employees at this one.
Atmosphere: 3
Food: 5
Service: 1
Kicked us out for having a conversation
Son of baconater was delicious
Atmosphere: 5
Food: 5
Service: 5
Baked potato didn’t have sour cream and was so old that it was brown inside. The single was cold and tasted horrible. What made it worse I got hung up on. Their website only lets you complain with receipt or store number but never got receipt.
Every time I went through the drive thru they would get my order wrong, so I decided to go in, and they still got it wrong and overcharged me. They are rude and rather push you out than smile to help you.
Hard to get attention at the counter
Ordered a chicken wrap on a slow sunday. Got home only to find my wrap half opened and my chicken at the bottom of the bag lmao what a joke
Restaurantji Recommends
Fast service great food.
Wendy’s on west river does not honor the breakfast schedule. They seem to change over to lunch when they feel like it not when they’re supposed to.
Always super fast, and correct!
Usually have good service. Tonight was slow and my order was incorrect. I used the app and double checked. The order was wrong and was not edible as given.
Atmosphere: 3
Food: 1
Service: 1
Terrible Experience - Incompetent Staff and Horrible Food
Im honestly in shock to find this place has four star reviews - this Wendy's was so abysmal that I feel more than compelled to warn others before they too, experience the terrible food and service I experienced. From the moment I arrived, it was clear the staff had no idea what they were doing. It was like watching a group of people who had never worked in food service before – completely incompetent and unable to get even the most basic orders right.
The food I was served was appalling. It was clear that the meal had been sitting around for hours, and when I finally got my order, it was cold, stale, and just overall disgusting. Not only did they fail to make my order fresh, but they also didn’t seem to care at all about the quality of the food they were serving. I honestly can’t believe they’re still in business with this kind of service. I was given processed kids chicken sandwiches, cold and extremely old and processed, when I paid for regular chicken sandwiches. I feel totally Ripped-off! Fries had been sitting around all night, cold and soggy. NEVER AGAIN! I have given Wendy's too many chances to improve their game and come to find it ONLY keeps getting worse, at most location in and around Grand Rapids, with this location winning first place for being the worst of all!
It’s honestly baffling how a place like this can stay open with such poor food and service. I wouldn't recommend this location to anyone. Save your money or donate it to a cause worth supporting, because eating here will only disappoint you. Don't waste your time or risk your health with food and service this terrible. I can't even take it personally because I'm sure most customers experience the same awful treatment and low-quality food.
If I could give this location zero stars, I would.
Atmosphere: 1
Food: 1
Service: 1
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