HOT & PUFF

14651 Michigan Ave, Dearborn
(313) 406-6425

Recent Reviews

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Gary

Some of the best food I've ever had prepared by the nicest people

Atmosphere: 5

Food: 5

Service: 5

Dadijaa Abeidy

Amzing food got the loaded chicken over rice

Atmosphere: 5

Food: 5

Service: 5

Yaz

Stay away from this restaurant at all costs! They deserve zero stars. I placed an order and drove from another city to give them a try. They overcharged me and didn’t include everything I ordered, the food was stale and looked old. The rice bowl was half empty. I went back in to get the rest of my order and speak to the manager, he was careless about my complaints, and offered no solutions. Customer service is horrible, employees lack etiquette and common decency. Extremely disappointed, don’t bother going.

Alicia Saad

I had the smash burger and cheese fries Really reminds me of shake shake burgers and fries the flavor was spot on I will definitely be coming back

Atmosphere: 5

Food: 5

Service: 5

Dunya Alkhatib

Very good love the hot Cheeto items

Morgan Gault

The food was amazing and affordable. Big helpings for what you pay.

Atmosphere: 5

Food: 5

Service: 5

A Stackz

Very good food, good customer service

Atmosphere: 5

Food: 5

Service: 5

Omar

they serve amazing burgers. Much much better than the ones around - from experience. and the staff is very friendly as well.

Food: 5

Service: 5

Maryam Nour

Placed a large take-out order and had an amazing experience! Everything was ready on time, packaged very neatly, and the portions were extremely generous — they even added a few extras, which was so thoughtful. The food and the service were both excellent. Thank you, truly appreciate your professionalism and care. I will definitely be ordering again! 🍽️🙌

Atmosphere: 5

Food: 5

Service: 5

Ali (Ali)

$12 for a basic standard hamburger.
Prime beef doesn't even cost that much.
Ford's garage has Prime beef and they're not even $12 for a basic hamburger. And they're twice the size of you guys.

If you order ahead of time, you'll be waiting in line when you walk in for all other customers to place their orders first.
Terrible process!
The Pop machine leaking water all over the floor, A girl almost fell from the water and Still, it wasn't cleaned up, even after she screamed at them to do so.
Trash bin overflowing, only one when two are needed.
Only 3 workers when 6 are needed.
Young polite guy on counter but absolutely no experience whatever on how to talk with customers.
Hamburger is twice the price of any other comparable burger.
It was Great though.
Fries were terrible.
Notes weren't followed on online order.
Unpleasant loud crowd dining in while you wait.
Text message says food is ready but wasn't for 20 minutes longer.

Many issues that need to be addressed.
Owner, you need to be there or you need to hire somebody who is dedicated to it's success, not kids in the back working slow and not pre-cooking burgers considering you have 500+ tickets. Tighten up!

UPDATE:
3 months later... Decided to give them another shot.
Still a Great burger I can't lie, but $12 for a McDonalds size burger is ridiculous! It's worth $4-$5 MAX!! 3 bites and its done.
It is 1/8th of a pound, no joke!
They are charging $100 per pound of beef at this rate.
It's just wrong! Gouging at it's best!
Cheapest bun possible too.
Fries are still terrible and you still can taste the 'freezer burn' off of them. They probably don't close the bag prior to putting in back in freezer causing it to get freezer burned.

Atmosphere: 1

Food: 4

Service: 4

Frank A

Ordered a chicken rice bowl and I was shocked on the portion bearly any rice and chicken $20 make it fair here and add more rice

Atmosphere: 1

Food: 1

Service: 1

Marie Haynes

Food is terrible!! Shrimp super salty the wings are over cooked coney island type of wings burgers has absolutely no flavor the spritzers are pretty much a cup of sugar and you have to watch out for knats very unsatisfied

Atmosphere: 3

Food: 1

Service: 3

Abbas Ali

A nice place for burger, it was quite good and tasty.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Amigos Burger

Alvin Pledger

My guy louay had great customer service 👍🏾

Atmosphere: 5

Food: 5

Service: 5

Leslie Reeves

Awesome spot, nice prices Dine in or Take out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Loaded Chicken over Rice

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