They’ve got my drink wrong four mornings in a row and I’ve been in the hospital for two weeks and every time they’re nasty about it
Victor Arizmendi
This place has bad service, if you want snotty employees that charge you extra for something you asked for in the first place, this would be the place. When I ordered I asked for the 16oz signature iced coffee and the ham and cheese bragel combo for $9. They gave me a cream cheese bagel and I wasn’t upset at all but when I asked about it they seemed bothered said I asked for that. Then told me if I wanted what I originally ordered I’d have to pay $2.20 extra. Now I don’t even like cream cheese and bagels like that, but I was already so hungry and I wasn’t about to eat just cream cheese and a bagel so I paid it. And here’s the real upsetting part, I was still trying to be cool with it but when my food was given to me it was with a damn attitude. Now I want my damn money back, all I wanted was my order right to begin with
Kaitlin Moore
Rude staff.
Glenda Kennedy
My last two experiences have been extremely horrible at this bigby since the hiring of the new night staff. Particularly a young man who works the afternoon night shift . He has been very rude, and literally called me, a frequent customer, irritating after asking me to repeat my order, and when I did repeat it per his request, he stated that I didn’t have to, then proceeded to callMe irritating. Since this new staff has been present they keep their lights turned off to look as if they’re closed . They lack friendlyness and general good customer service . My orders have been wrong multiple times . I work at henry ford and I am extremely disappointed in this new service . And I will not be supporting anymore . And will be advising my coworkers who witnessed the rude customer service to not support as we’ll
Rafael Riojas
Inside a hospital. I don't care to see anything inside a hospital on my maps because I have to pay to park to go inside.... useless
shantell howard
The young man got up from eating chips. He did not wash his hands. He gets in front of me and stand there..no hi ,no may I help you or nothing. He makes my sandwich put it in the bag and drop it ?. It was my first and first sure last time there smh
Misty
My son was inpatient at Henry Ford for 6 weeks. Servers were SO rude every single time. Biggby is usually my happy place. Biggby, please talk to the franchise owner at this location.
Atmosphere: 3
Food: 4
Service: 1
Thelma Carter
Nice coffee shop ?
Atmosphere: 5
Food: 5
Service: 5
felecia mcclenic
On two occasions I have visited this Biggby. Both times the servers didn’t have manners. They didn’t say thank you, or you’re welcome during transactions. One young lady kept using profanity. Both appeared disheveled. It’s coffee and muffins for goodness sake.
Atmosphere: 1
Food: 1
Service: 1
PATRICIA
This is the worst place to get anything from.. dirty and the staff are so rude. When will the health department step in. Gheez
My son was inpatient at Henry Ford for 6 weeks. Servers were SO rude every single time. Biggby is usually my happy place. Biggby, please talk to the franchise owner at this location.
Atmosphere: 3
Food: 4
Service: 1
Lisa Walton
Like the apple cider
Atmosphere: 5
Service: 5
Frankie Garcia II
Biggby Coffee in HFH is great!!Good service & Fresh Coffee..A great way to start your day!!
Atmosphere: 5
Food: 5
Service: 5
Tmgmag Green
My coffee was great I luv Biggby coffee. My experience with the staff was unpleasant the smacking of the lips when asking a question, rolling of eyes and when I Apologized for forgetting to ask something the smart comment OhMyGod this is ridiculous was very rude. I apologized again but didn't seem like she cared. I have worked in fast food for 10+ years. If you don't like dealing with customers in the morningor any time do not work for the retail industry. I will continue to go to Biggby just not in this hospital. Biggby managers should really consider who they are hiring.
Atmosphere: 2
Food: 5
Service: 1
Ladyred
Service was fast it took me like 3-5 mins staff are ok but handling food with long acrylic nails with arts is a health hazard issue since this coffee shop is located inside the hospital and customers are like doctors, health staff and people relatives visiting the hospital. Please you can do better Biggby!!! Your coffee is one of my fav. I’m not going back there unless I see the staff nails are short and neat.
They’ve got my drink wrong four mornings in a row and I’ve been in the hospital for two weeks and every time they’re nasty about it
This place has bad service, if you want snotty employees that charge you extra for something you asked for in the first place, this would be the place. When I ordered I asked for the 16oz signature iced coffee and the ham and cheese bragel combo for $9. They gave me a cream cheese bagel and I wasn’t upset at all but when I asked about it they seemed bothered said I asked for that. Then told me if I wanted what I originally ordered I’d have to pay $2.20 extra. Now I don’t even like cream cheese and bagels like that, but I was already so hungry and I wasn’t about to eat just cream cheese and a bagel so I paid it. And here’s the real upsetting part, I was still trying to be cool with it but when my food was given to me it was with a damn attitude. Now I want my damn money back, all I wanted was my order right to begin with
Rude staff.
My last two experiences have been extremely horrible at this bigby since the hiring of the new night staff. Particularly a young man who works the afternoon night shift . He has been very rude, and literally called me, a frequent customer, irritating after asking me to repeat my order, and when I did repeat it per his request, he stated that I didn’t have to, then proceeded to callMe irritating. Since this new staff has been present they keep their lights turned off to look as if they’re closed . They lack friendlyness and general good customer service . My orders have been wrong multiple times . I work at henry ford and I am extremely disappointed in this new service . And I will not be supporting anymore . And will be advising my coworkers who witnessed the rude customer service to not support as we’ll
Inside a hospital. I don't care to see anything inside a hospital on my maps because I have to pay to park to go inside.... useless
The young man got up from eating chips. He did not wash his hands. He gets in front of me and stand there..no hi ,no may I help you or nothing. He makes my sandwich put it in the bag and drop it ?. It was my first and first sure last time there smh
My son was inpatient at Henry Ford for 6 weeks. Servers were SO rude every single time. Biggby is usually my happy place. Biggby, please talk to the franchise owner at this location.
Atmosphere: 3
Food: 4
Service: 1
Nice coffee shop ?
Atmosphere: 5
Food: 5
Service: 5
On two occasions I have visited this Biggby. Both times the servers didn’t have manners. They didn’t say thank you, or you’re welcome during transactions. One young lady kept using profanity. Both appeared disheveled. It’s coffee and muffins for goodness sake.
Atmosphere: 1
Food: 1
Service: 1
This is the worst place to get anything from.. dirty and the staff are so rude. When will the health department step in. Gheez
Restaurantji Recommends
My son was inpatient at Henry Ford for 6 weeks. Servers were SO rude every single time. Biggby is usually my happy place. Biggby, please talk to the franchise owner at this location.
Atmosphere: 3
Food: 4
Service: 1
Like the apple cider
Atmosphere: 5
Service: 5
Biggby Coffee in HFH is great!!Good service & Fresh Coffee..A great way to start your day!!
Atmosphere: 5
Food: 5
Service: 5
My coffee was great I luv Biggby coffee. My experience with the staff was unpleasant the smacking of the lips when asking a question, rolling of eyes and when I Apologized for forgetting to ask something the smart comment OhMyGod this is ridiculous was very rude. I apologized again but didn't seem like she cared. I have worked in fast food for 10+ years. If you don't like dealing with customers in the morningor any time do not work for the retail industry. I will continue to go to Biggby just not in this hospital. Biggby managers should really consider who they are hiring.
Atmosphere: 2
Food: 5
Service: 1
Service was fast it took me like 3-5 mins staff are ok but handling food with long acrylic nails with arts is a health hazard issue since this coffee shop is located inside the hospital and customers are like doctors, health staff and people relatives visiting the hospital. Please you can do better Biggby!!! Your coffee is one of my fav. I’m not going back there unless I see the staff nails are short and neat.
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