i’m never ordering anything from burger king again because of this location and how corporate isn’t responding to me about my issue. i made a mobile order through the burger king app for delivery. i had a large order for dinner for my family. it had a kids meal, 3 combo meals, extra sides and milk shakes. my total was $67. i got confirmation from the app that my order has a driver and that they were at the store picking up my order. the driver cancelled my delivery after picking up my food and they stole my order. the burger king app assigned a new driver to my order and the second driver got to the burger king location, the workers wouldn’t remake my order. that driver cancelled and it repeated for 2 hours with multiple different drivers, until the workers at this burger king location told the last driver to drive to my house to tell me my order was stolen. the driver left the restaurant without any food to “deliver” me the news that my order was stolen. that driver “completed” the delivery on his phone when i told him not to because he in fact didn’t have my food and to call his support number because i was going to go back into my house to grab my phone to call this burger king location to figure out why they sent a driver without any food for a delivery. the workers at this location said they can’t remake my order without me paying for the food again and that they also can’t refund me for my order because they handed the food to the driver and it’s not there fault for it not being delivered. they also said that they can’t remake the order for the other drivers even though they have the order information for the restaurant. the workers told me that they would call their boss and for me to call back in 10 minutes. i waited and called back. i didn’t get an answer so i waited another 5 minutes called back and still no answer. i called back again about 10 minutes after that but my call didn’t go through at all. i believe the night shift blocked my phone number. i haven’t spoken to a manager or the owner at this location. i have no car so im unable to come to the store to speak with anyone in person. corporate won’t get back to me though the apps support. i cant believe i lost $67 on food that no one in my family got to eat.
im a assistant manager at a different restaurant and i’ve dealt with app orders being stolen by drivers and so the app assigns a new driver. once they arrive and show us the order information we remake the order to give to the new driver. so i understand the protocol for orders being stolen. i’m completely disappointed with the service from this company. i hope other families do not order from this location. corporate needs to fix this location
Atmosphere: 1
Food: 1
Service: 1
C.J.M
They Cini Mini are so good 🔥🔥🔥🔥
Atmosphere: 5
Food: 4
Service: 5
Christian Smith
Appreciate them for moving quickly with the orders
Atmosphere: 2
Food: 3
Service: 3
Cierra Dozier
Undercooked onion rings and my burger wasn't fresh or hot 😕
Atmosphere: 5
Food: 1
Service: 5
Mo Elayyan
It was delicious it was my first time there I'll go there again for sure love it staff is amazing
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper's and Fries
raquel rojas
Night Shift always have an attitude, I ask for my food off the broiler n fries off the grease and I always end up with the coldest food. The fries are limpy n old. Everytime I want to give them a chance and go back and order my food is cold like it’s been sitting for hrs. Day shift is a little bit better with attitude but food is still cold.
Atmosphere: 1
Food: 1
Service: 1
TAIWON B
Food wasn't good I don't like my burger put in the microwave it takes the taste out of the burger
Atmosphere: 2
Food: 1
Service: 2
Doris Joiner
Walking you or your food wait
Atmosphere: 4
Food: 5
Service: 5
Kathryn Seigfried-Spellar
My veggie burger was on point!
Food: 5
Andre Pope
I had a taste for a whooper no cheese lol. Good customer service from restaurant. I'll come back again.
i’m never ordering anything from burger king again because of this location and how corporate isn’t responding to me about my issue. i made a mobile order through the burger king app for delivery. i had a large order for dinner for my family. it had a kids meal, 3 combo meals, extra sides and milk shakes. my total was $67. i got confirmation from the app that my order has a driver and that they were at the store picking up my order. the driver cancelled my delivery after picking up my food and they stole my order. the burger king app assigned a new driver to my order and the second driver got to the burger king location, the workers wouldn’t remake my order. that driver cancelled and it repeated for 2 hours with multiple different drivers, until the workers at this burger king location told the last driver to drive to my house to tell me my order was stolen. the driver left the restaurant without any food to “deliver” me the news that my order was stolen. that driver “completed” the delivery on his phone when i told him not to because he in fact didn’t have my food and to call his support number because i was going to go back into my house to grab my phone to call this burger king location to figure out why they sent a driver without any food for a delivery.
the workers at this location said they can’t remake my order without me paying for the food again and that they also can’t refund me for my order because they handed the food to the driver and it’s not there fault for it not being delivered. they also said that they can’t remake the order for the other drivers even though they have the order information for the restaurant. the workers told me that they would call their boss and for me to call back in 10 minutes. i waited and called back. i didn’t get an answer so i waited another 5 minutes called back and still no answer. i called back again about 10 minutes after that but my call didn’t go through at all. i believe the night shift blocked my phone number. i haven’t spoken to a manager or the owner at this location. i have no car so im unable to come to the store to speak with anyone in person.
corporate won’t get back to me though the apps support. i cant believe i lost $67 on food that no one in my family got to eat.
im a assistant manager at a different restaurant and i’ve dealt with app orders being stolen by drivers and so the app assigns a new driver. once they arrive and show us the order information we remake the order to give to the new driver. so i understand the protocol for orders being stolen. i’m completely disappointed with the service from this company. i hope other families do not order from this location. corporate needs to fix this location
Atmosphere: 1
Food: 1
Service: 1
They Cini Mini are so good 🔥🔥🔥🔥
Atmosphere: 5
Food: 4
Service: 5
Appreciate them for moving quickly with the orders
Atmosphere: 2
Food: 3
Service: 3
Undercooked onion rings and my burger wasn't fresh or hot 😕
Atmosphere: 5
Food: 1
Service: 5
It was delicious it was my first time there I'll go there again for sure love it staff is amazing
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper's and Fries
Night Shift always have an attitude, I ask for my food off the broiler n fries off the grease and I always end up with the coldest food. The fries are limpy n old. Everytime I want to give them a chance and go back and order my food is cold like it’s been sitting for hrs. Day shift is a little bit better with attitude but food is still cold.
Atmosphere: 1
Food: 1
Service: 1
Food wasn't good I don't like my burger put in the microwave it takes the taste out of the burger
Atmosphere: 2
Food: 1
Service: 2
Walking you or your food wait
Atmosphere: 4
Food: 5
Service: 5
My veggie burger was on point!
Food: 5
I had a taste for a whooper no cheese lol. Good customer service from restaurant. I'll come back again.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheeseburger
Restaurantji Recommends
Food wasn't great. Service was fast
Atmosphere: 5
Food: 3
Service: 4
I think they dont like to make money. Service was terrible. Guess they did me a favor don't need that poison in my body anyway
Atmosphere: 1
Food: 1
Service: 1
The food is pretty good here.
Atmosphere: 3
Food: 5
Service: 3
Don't open eating area until 8am don't have any signs giving inside hours but they serve breakfast unexceptable
Food was fast and good 👍
Atmosphere: 5
Food: 5
Service: 5
Loading...