Came in 30 minutes before closing, ordered a shake and a specialty ice cream, and were there until they closed. Several customers came in and left after seeing how long it was taking the staff to get a single ice cream done. After we received our order we stood at the register for another 10 minutes while they slowly made another order. The other gentleman counted the register in our face and did not ask if we had been checked out or what we were waiting for at the very least. Would not come here again; lazy and slow teenage staff who do not care about customer service in the slightest.
Atmosphere: 1
Food: 4
Service: 1
Emily Dawson
Always good food. Came in around 2pm. The guy chopped the toppings well. Always crazy expensive for very little but that's expected. It was dirty in the waiting area with random cups and overflowing trash, random spoons and dirty napkins. Behind the counter looked clean so I wasn't upset about it. There were a few older guys catcalling women right outside the entrance... which made us all very uncomfortable.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Chocolate Chip, Cold Stone
Ton Moe
Let me start off with the BAD ODOR as you enter this store. Some young people are heavy and need to BATHE. It smells like must, mildew and cold stone. Not a good combination. I only go here for a smoothie......they NEVER have bananas.....REALLY!!!!
Atmosphere: 1
Food: 1
Service: 2
mizz C
Today, I drove to a location shared with Tim Hortons and was upset at the selection they had. This location saved the day. The day manager was AMAZING. I ended up purchasing a cake from this location because they had a huge inventory or ready made cakes. It was very last minute and I was able to get it customized and all. There was not a cake person on duty to decorate and the manager still took my request and made sure he did the best he could. I love the customer service I received today. Every part of this experience was great. Thank you ColdStone for always making me smile on my special occasions. I’ve been coming to your establishment since I was 12 years old getting cakes. Each and every one I get is perfect and tastes great. Your selection is amazing and I am very happy I chose this location. Thank you for all you do ColdStone day manager and employees on 8/31/24, you all deserve a Bravo Zulu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, Cake, Oreo Overload
Madison Scoggins
The manger of the night was constantly yelling and making her employees do something differently. We were a group of 4 and I was completely finished with my ice-cream before my grandmother was helped. The young lady doing our ice-cream was asked by another employee if she needed help to speed up the process and she consistently refused. We were very disappointed as Cold Stone is such a good place in other locations. Overall not a good experience.
Atmosphere: 1
Food: 3
Service: 1
yoyo313_
Disgusting service she wiped her noes and than stared scooping the ice cream with her fingers the place smelled disgusting and also the staff was not welcoming they don’t even wear gloves when making or serving the ice cream which I paid for and also threw away of how disgusting it was
Holly Schlegel
This place is a beautiful atmosphere very friendly customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake
Hanspal Kahlon
Cold Stone Creamery is a must-visit dessert destination!Their ice cream creations are simply divine, with a wide variety of flavors and mix-ins to choose from. The staff is friendly and the service is quick, making it a perfect stop for a sweet treat in Detroit.Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Jackie Kay
Very friendly staff! I was just a little bummed when the cup wasn’t filled all the way up to the top. Usually there’s an amazing amount of icecream. The icecream was a tad bit warm as well. The freezers need to be checked on.
Atmosphere: 5
Food: 5
Service: 5
Ras I
Been to a lot of franchise as I travel a lot and this is the worst should have read the reviews first all the ice cream was soft like the freezer not cooling properly watch a worker use her fingers to scrape some kind of cream off a spoon dirty pans all over the worst is pieces of different ice cream mix with other ice cream definitely would not recommend until the owners care enough to get the staff better training. I only gave a 2 star because despite all that, even though the shake was too watery, it did still have that great cold stone taste.
Great store, great staff plus they have gourmet candy at this location. Also got to walk a bit in the old Trappers Alley...nice treat!
LaKeisha Johnson
Why do y’all have all of these kids working here who don’t know how to greet guests, or multitask. All of these employees, yet it still took me 15 minutes to get two small, overly priced shakes. I drive all the way here for this lack of good service? Thanks, but no thanks.
tim shaffer
slow staff and bad attitude
Dev
Wouldn’t make a milkshake 15mins before they closed
Came in 30 minutes before closing, ordered a shake and a specialty ice cream, and were there until they closed. Several customers came in and left after seeing how long it was taking the staff to get a single ice cream done. After we received our order we stood at the register for another 10 minutes while they slowly made another order. The other gentleman counted the register in our face and did not ask if we had been checked out or what we were waiting for at the very least. Would not come here again; lazy and slow teenage staff who do not care about customer service in the slightest.
Atmosphere: 1
Food: 4
Service: 1
Always good food. Came in around 2pm. The guy chopped the toppings well. Always crazy expensive for very little but that's expected. It was dirty in the waiting area with random cups and overflowing trash, random spoons and dirty napkins. Behind the counter looked clean so I wasn't upset about it. There were a few older guys catcalling women right outside the entrance... which made us all very uncomfortable.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Chocolate Chip, Cold Stone
Let me start off with the BAD ODOR as you enter this store. Some young people are heavy and need to BATHE. It smells like must, mildew and cold stone. Not a good combination. I only go here for a smoothie......they NEVER have bananas.....REALLY!!!!
Atmosphere: 1
Food: 1
Service: 2
Today, I drove to a location shared with Tim Hortons and was upset at the selection they had. This location saved the day. The day manager was AMAZING. I ended up purchasing a cake from this location because they had a huge inventory or ready made cakes. It was very last minute and I was able to get it customized and all. There was not a cake person on duty to decorate and the manager still took my request and made sure he did the best he could. I love the customer service I received today. Every part of this experience was great. Thank you ColdStone for always making me smile on my special occasions. I’ve been coming to your establishment since I was 12 years old getting cakes. Each and every one I get is perfect and tastes great. Your selection is amazing and I am very happy I chose this location. Thank you for all you do ColdStone day manager and employees on 8/31/24, you all deserve a Bravo Zulu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, Cake, Oreo Overload
The manger of the night was constantly yelling and making her employees do something differently. We were a group of 4 and I was completely finished with my ice-cream before my grandmother was helped. The young lady doing our ice-cream was asked by another employee if she needed help to speed up the process and she consistently refused. We were very disappointed as Cold Stone is such a good place in other locations. Overall not a good experience.
Atmosphere: 1
Food: 3
Service: 1
Disgusting service she wiped her noes and than stared scooping the ice cream with her fingers the place smelled disgusting and also the staff was not welcoming they don’t even wear gloves when making or serving the ice cream which I paid for and also threw away of how disgusting it was
This place is a beautiful atmosphere very friendly customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake
Cold Stone Creamery is a must-visit dessert destination!Their ice cream creations are simply divine, with a wide variety of flavors and mix-ins to choose from. The staff is friendly and the service is quick, making it a perfect stop for a sweet treat in Detroit.Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff! I was just a little bummed when the cup wasn’t filled all the way up to the top. Usually there’s an amazing amount of icecream. The icecream was a tad bit warm as well. The freezers need to be checked on.
Atmosphere: 5
Food: 5
Service: 5
Been to a lot of franchise as I travel a lot and this is the worst should have read the reviews first all the ice cream was soft like the freezer not cooling properly watch a worker use her fingers to scrape some kind of cream off a spoon dirty pans all over the worst is pieces of different ice cream mix with other ice cream definitely would not recommend until the owners care enough to get the staff better training. I only gave a 2 star because despite all that, even though the shake was too watery, it did still have that great cold stone taste.
Atmosphere: 1
Service: 2
Restaurantji Recommends
Great store, great staff plus they have gourmet candy at this location. Also got to walk a bit in the old Trappers Alley...nice treat!
Why do y’all have all of these kids working here who don’t know how to greet guests, or multitask. All of these employees, yet it still took me 15 minutes to get two small, overly priced shakes. I drive all the way here for this lack of good service? Thanks, but no thanks.
slow staff and bad attitude
Wouldn’t make a milkshake 15mins before they closed
I love the Oreo Overload
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