Tonight I ordered a small deep dish with 3 toppings, 8 piece barbecue wing, and a Greek salad. After waiting nearly 1 1/2 hours we received the delivery, the pizza and wings heat wasn’t protected. The food cold, it was for me, my 12 year old granddaughter and my 1 year old grandson, I fixed our plates that was waiting on the delivery, my first couple bites the food was extremely cold and bread hard. I tried to eat it, however because the pizza & chicken was cold it also made them hard. I called Jets and asked for management, the call went down hill, the manager who I was told name was Sam, immediately got on the phone with me and stated “ I am not giving you a refund”! I attempted to explain I didn’t ask for a refund me and my family are hungry, I’m 3 minutes from the Jets location, the food should not be old and cold, I was put on hold without warning where I remained for 10 minutes idol, no one picked the call back up, I hung up and called back, however, they took the phone off the receiver and it stayed busy until they closed. I am so disappointed from the way I was treated, we order from jets, but this may have been my 3rd delivery! I never received a call back with any attempt to resolve the issue because this is now African Americans treat each other! I never wanted a refund! What I wanted was for the food to be eatable, I paid nearly $40 and was given scraps. The way I was treated Is with a total lack of customer service, poor communication and a total disregard for my circumstances! The pizza looks cold and old. I’m disappointed at how this was handled and I Sure I am not the only person who’s treated this way.
Atmosphere: 1
Food: 1
Service: 1
Marion Green
I order my pizzas from this location quite regularly. I usually order a Eugene Supreme w/pepperoni. This particular time the person that took my order claimed she did not hear what I said when I ordered. I stated my pizza order twice to her. She placed an order for a 4-square pizza w/pepperoni. When I contacted the store they sent me the wrong pizza the manager (he said he was the manager) wanted to charge additional money for the incorrect pizza. He would not discount or waive the additional cost for sending me the wrong pizza and then hung the phone up on me. Horrible customer service!
Service: 1
lyndabJ4075BC
Cooked to perfection, turbo crust, extra sauce at the Lincoln Park location. Yummy with a good amount of cheese. I would only suggest fresh mushrooms.
Brenna B
Just sad yall advertise 2 pieces of pizza and a pop for 6.00, but then yall charge to get the pop outta the vending machine which is another 2.00.... but it's advertised as part of the lunch special
Atmosphere: 5
Food: 5
Service: 1
Jacob Crabtree
Had an employee yank a pizza out of my hand last night while trying to pick up an order in the store. Completely disrespectful. Will not go here again.
Brenna Battey
Just sad yall advertise 2 pieces of pizza and a pop for 6.00, but then yall charge to get the pop outta the vending machine which is another 2.00.... but it's advertised as part of the lunch special
Atmosphere: 5
Food: 5
Service: 1
Young Crow
??? is crazy work. Accomodate vegetarians. Imagine having to buy an entire pizza bc you’re muslim or don’t want worms.
Atmosphere: 1
Food: 1
Service: 2
Empress Hullett
I walked in to Norma verbally assaulting an employee I felt unwelcomed and ignored. She was more invested in herself than the actual service. I’ll never come again.
Excellent customer service. We wanted garlic butter & parmesan boneless chicken wings, which isn't a menu item, but the guy who waited on us hooked us up with melted garlic butter and parmesan cheese to create the meal we wanted. The boneless wings were moist, juicy, and cooked to perfection. The pizza was good too.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Boneless Chicken
Willie Faison
They make sub sandwiches ? to order quick ❤️
Atmosphere: 3
Food: 5
Service: 5
Vincenta Dearing
Food was hot delivery person very nice. Great experience always had good food from this location.
Food is usually good and fresh. Please just tell the Cook to put some gloves on. I almost canceled my order after walking in seeing that.
Addison Hamilton
Pizza was cold when it arrived. The driver didn't even have a bag keeping it warm! The driver was nice, but he forgot his ID so I had to meet him in the lobby of my apartment building instead of the pizza being delivered to my door. Food was fine, a little greasy for my tastes, but generously toppinged. Main complaint about the food is that I ordered the pizza well done and it was lightly done (picture attached - bottom of the pizza never lies, and I used to work at a pizza place. this is just under a regular bake).
Tonight I ordered a small deep dish with 3 toppings, 8 piece barbecue wing, and a Greek salad. After waiting nearly 1 1/2 hours we received the delivery, the pizza and wings heat wasn’t protected. The food cold, it was for me, my 12 year old granddaughter and my 1 year old grandson, I fixed our plates that was waiting on the delivery, my first couple bites the food was extremely cold and bread hard. I tried to eat it, however because the pizza & chicken was cold it also made them hard. I called Jets and asked for management, the call went down hill, the manager who I was told name was Sam, immediately got on the phone with me and stated “ I am not giving you a refund”! I attempted to explain I didn’t ask for a refund me and my family are hungry, I’m 3 minutes from the Jets location, the food should not be old and cold, I was put on hold without warning where I remained for 10 minutes idol, no one picked the call back up, I hung up and called back, however, they took the phone off the receiver and it stayed busy until they closed. I am so disappointed from the way I was treated, we order from jets, but this may have been my 3rd delivery! I never received a call back with any attempt to resolve the issue because this is now African Americans treat each other! I never wanted a refund! What I wanted was for the food to be eatable, I paid nearly $40 and was given scraps. The way I was treated Is with a total lack of customer service, poor communication and a total disregard for my circumstances! The pizza looks cold and old. I’m disappointed at how this was handled and I
Sure I am not the only person who’s treated this way.
Atmosphere: 1
Food: 1
Service: 1
I order my pizzas from this location quite regularly. I usually order a Eugene Supreme w/pepperoni. This particular time the person that took my order claimed she did not hear what I said when I ordered. I stated my pizza order twice to her. She placed an order for a 4-square pizza w/pepperoni. When I contacted the store they sent me the wrong pizza the manager (he said he was the manager) wanted to charge additional money for the incorrect pizza. He would not discount or waive the additional cost for sending me the wrong pizza and then hung the phone up on me. Horrible customer service!
Service: 1
Cooked to perfection, turbo crust, extra sauce at the Lincoln Park location. Yummy with a good amount of cheese. I would only suggest fresh mushrooms.
Just sad yall advertise 2 pieces of pizza and a pop for 6.00, but then yall charge to get the pop outta the vending machine which is another 2.00.... but it's advertised as part of the lunch special
Atmosphere: 5
Food: 5
Service: 1
Had an employee yank a pizza out of my hand last night while trying to pick up an order in the store. Completely disrespectful. Will not go here again.
Just sad yall advertise 2 pieces of pizza and a pop for 6.00, but then yall charge to get the pop outta the vending machine which is another 2.00.... but it's advertised as part of the lunch special
Atmosphere: 5
Food: 5
Service: 1
??? is crazy work. Accomodate vegetarians. Imagine having to buy an entire pizza bc you’re muslim or don’t want worms.
Atmosphere: 1
Food: 1
Service: 2
I walked in to Norma verbally assaulting an employee I felt unwelcomed and ignored. She was more invested in herself than the actual service. I’ll never come again.
Atmosphere: 1
Food: 1
Service: 1
$25 for a large deep with decent toppings.
Atmosphere: 3
Food: 5
Service: 4
Decent food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent customer service. We wanted garlic butter & parmesan boneless chicken wings, which isn't a menu item, but the guy who waited on us hooked us up with melted garlic butter and parmesan cheese to create the meal we wanted. The boneless wings were moist, juicy, and cooked to perfection. The pizza was good too.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Boneless Chicken
They make sub sandwiches ? to order quick ❤️
Atmosphere: 3
Food: 5
Service: 5
Food was hot delivery person very nice.
Great experience always had good food from this location.
Food: 5
Service: 5
Recommended dishes: Boneless Chicken, Pepperoni Pizza
Food is usually good and fresh. Please just tell the Cook to put some gloves on. I almost canceled my order after walking in seeing that.
Pizza was cold when it arrived. The driver didn't even have a bag keeping it warm! The driver was nice, but he forgot his ID so I had to meet him in the lobby of my apartment building instead of the pizza being delivered to my door. Food was fine, a little greasy for my tastes, but generously toppinged. Main complaint about the food is that I ordered the pizza well done and it was lightly done (picture attached - bottom of the pizza never lies, and I used to work at a pizza place. this is just under a regular bake).
Food: 2
Service: 3
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