Customer service is trash they get mad at for serving for that wouldn't be fit for dog
Aisha Cleveland
Just went through the drive thru and the female employee on the window had a very nasty attitude. The weather is warm today so we had the windows down and had already heard her talking reckless to the customer ahead of us. Then when it was our turn we asked for a chicken sandwich with cheese. She said they don’t put cheese on that particular sandwich and I asked if they had cheese at all. She very irritatedly said “if we don’t put it on there, we don’t have it.” The point is, this woman is in a really bad mood today and does not need to deal with the public, PLEASE send her home before she ends up running more customers away. We pulled off because her attitude was awful. Her tone of voice was not acceptable for a customer service job. I hope in future trainings of employees, they will be taught how to communicate with customers in a more pleasant, professional manner. Do better KFC on 7mile and the Lodge in Detroit. 🤦🏾♀️
akua vaden
Manager yelled at me for requesting sauce on the side, gave the microphone to a younger employee. When i asked for the number to corporate he told me there is no number they because they’re a franchise. They never came back to the speaker. When i got to the window I asked for the complaint line number. The same man from the intercom told me they don’t have one, lisa came to the window and said the same and asked what do I want. I informed them that the number is on the back of the receipt. They said they’re not giving it to me. They also made sure to take their name tags off. When i asked the young man for his name he said he didn’t have one and if he did that he didn’t have to give it to me. Lisa stood next to him and laughed.
J R
I waited so LONG in line I wasn't hungry anymore. Waited 15 minutes, and no cars moved. I asked the lady at the speaker, waiting to place her order. Was there anyone talking to her? She said they asked her to wait and hadn't returned.
Dj James
Serve me a old Popeye then told me they can't replace it. it's the sorry uneducated workers... very poor service I recommend you try the other KFC on Wyoming and 7 mile
Myian
Absolutely terrible service consistent and constant bad attitudes
Derrick Williams
Only 2 cars in the drive thru and the employees there have you not pull up so the sensor/ timer won't go off. The worst scam and the management has to be on it. An actual plan they have to give you bad slow service. This location won't be open long.
RESIDENCE RESCUE
Constantly cheating the drive thru timer. If corporate think this location is moving fast they are not. Every time I pull up Im instructed on where to pull to do their scheme.
Khadejah Bey
This place acts like they don't want your business, they take your order at drive thru and give you what they want to. The service is ridiculous VERY
I ordered a chicken pot pie and when I say not one bite had chicken in it . I don’t mean not enough chicken, I mean no chicken in this pie what so ever this pie should be sold as a vegetable pie SMH yall outta be ashamed of yourself
N “DIRTI-GAME” C
Well I came into KFC to sit an chill as I wait for my car battery to finish charging at the auto store, In the meanwhile I started downloading the KFC app while in store just patiently awaiting not rushing. They were already moving slow having fun enjoying their workless hour lol. When the manager on duty approached the window asking me did I order yet an I asked her not to rush me because the app was taking all day to download an I wanted me points becuz KFC is my favorite place to eat. Everything has been nice smooth laughter fun an games ,then the next manager on duty came through the door with an attitude, an everything went left. When I asked about the spicy chicken an how long the wait will be, she instantly started yelling hurry up with this mfer order,all I wanted to do was offer my choice to be switched to original instead of waiting for fresh hot out the grease chicken so I could eat right away, she came back to the window threw my food into the window, we then exchanged words as I told her I do Reviews on Google, She then goes to the back i dont know what happened but she started yelling at a male in the back askung him over an over to leave as he refused then she. Clocked him out,then he came out yelling talking trash, when I said she walked in with an attitude, he then goes off an say that is my momma you're talking about I'll be at the f outta me started calling me bum,me myself I havent had a good fight in a minute an after all the name calling i took him up on his offer an stepped outside as suggested when two More employees came out to join into his word calling i offered to beat all three up but they where just all words. I will be keeping a track to see what will happen to these disgruntled employees at KFC on 7 mile and the lodge freeway. All my years as a GM my employees have never gotten out of order with a guest an would be immediately discharged if so. I'm always here at all KFC in my area an will be back to check to see if anything was done to these 3 employees and one Manager. This happened approximately at 4:48 after receiving my order on 10/28/2024
Customer service is trash they get mad at for serving for that wouldn't be fit for dog
Just went through the drive thru and the female employee on the window had a very nasty attitude. The weather is warm today so we had the windows down and had already heard her talking reckless to the customer ahead of us. Then when it was our turn we asked for a chicken sandwich with cheese. She said they don’t put cheese on that particular sandwich and I asked if they had cheese at all. She very irritatedly said “if we don’t put it on there, we don’t have it.” The point is, this woman is in a really bad mood today and does not need to deal with the public, PLEASE send her home before she ends up running more customers away. We pulled off because her attitude was awful. Her tone of voice was not acceptable for a customer service job. I hope in future trainings of employees, they will be taught how to communicate with customers in a more pleasant, professional manner. Do better KFC on 7mile and the Lodge in Detroit. 🤦🏾♀️
Manager yelled at me for requesting sauce on the side, gave the microphone to a younger employee. When i asked for the number to corporate he told me there is no number they because they’re a franchise. They never came back to the speaker. When i got to the window I asked for the complaint line number. The same man from the intercom told me they don’t have one, lisa came to the window and said the same and asked what do I want. I informed them that the number is on the back of the receipt. They said they’re not giving it to me. They also made sure to take their name tags off. When i asked the young man for his name he said he didn’t have one and if he did that he didn’t have to give it to me. Lisa stood next to him and laughed.
I waited so LONG in line I wasn't hungry anymore. Waited 15 minutes, and no cars moved. I asked the lady at the speaker, waiting to place her order. Was there anyone talking to her? She said they asked her to wait and hadn't returned.
Serve me a old Popeye then told me they can't replace it. it's the sorry uneducated workers... very poor service I recommend you try the other KFC on Wyoming and 7 mile
Absolutely terrible service consistent and constant bad attitudes
Only 2 cars in the drive thru and the employees there have you not pull up so the sensor/ timer won't go off. The worst scam and the management has to be on it. An actual plan they have to give you bad slow service. This location won't be open long.
Constantly cheating the drive thru timer. If corporate think this location is moving fast they are not. Every time I pull up Im instructed on where to pull to do their scheme.
This place acts like they don't want your business, they take your order at drive thru and give you what they want to. The service is ridiculous VERY
Atmosphere: 1
Food: 1
Service: 1
CHICKEN POT PIE HAS NO CHICKEN 🤮
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
I ordered a chicken pot pie and when I say not one bite had chicken in it . I don’t mean not enough chicken, I mean no chicken in this pie what so ever this pie should be sold as a vegetable pie SMH yall outta be ashamed of yourself
Well I came into KFC to sit an chill as I wait for my car battery to finish charging at the auto store, In the meanwhile I started downloading the KFC app while in store just patiently awaiting not rushing. They were already moving slow having fun enjoying their workless hour lol. When the manager on duty approached the window asking me did I order yet an I asked her not to rush me because the app was taking all day to download an I wanted me points becuz KFC is my favorite place to eat. Everything has been nice smooth laughter fun an games ,then the next manager on duty came through the door with an attitude, an everything went left. When I asked about the spicy chicken an how long the wait will be, she instantly started yelling hurry up with this mfer order,all I wanted to do was offer my choice to be switched to original instead of waiting for fresh hot out the grease chicken so I could eat right away, she came back to the window threw my food into the window, we then exchanged words as I told her I do Reviews on Google, She then goes to the back i dont know what happened but she started yelling at a male in the back askung him over an over to leave as he refused then she. Clocked him out,then he came out yelling talking trash, when I said she walked in with an attitude, he then goes off an say that is my momma you're talking about I'll be at the f outta me started calling me bum,me myself I havent had a good fight in a minute an after all the name calling i took him up on his offer an stepped outside as suggested when two More employees came out to join into his word calling i offered to beat all three up but they where just all words. I will be keeping a track to see what will happen to these disgruntled employees at KFC on 7 mile and the lodge freeway. All my years as a GM my employees have never gotten out of order with a guest an would be immediately discharged if so. I'm always here at all KFC in my area an will be back to check to see if anything was done to these 3 employees and one Manager. This happened approximately at 4:48 after receiving my order on 10/28/2024
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: 2 Piece Drum & Thigh Flavored Meal
Filthy filthy filthy they need to close that down
Rude Worker's, No Gloves or Hair nets, long waits. Table were very dirty..
Atmosphere: 2
Food: 3
Service: 1
The chicken Breast wasn't done ,but the sides were nice & hot
Atmosphere: 4
Food: 3
Service: 3
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