I live kfc but lately most locations such as this has been slacking they just closed in the middle of my dash being picked up my dasher informed me respectfully but they wont answer the phone or cancel my order at this point they are getting more and more unprofessional
Atmosphere: 1
Food: 5
Service: 1
James Moore
Raw chicken
P G
I guess it's my fault but I keep trying this place for the convenience of the location but literally 70% of the time that I go there I go into the drive-thru wait and then they tell me that the drive-thru is closed and that you must come in. However once you enter the drive-thru you cannot get out its single Lane. KFC corporate of the absolute horrible experience going is for the customer. If you do manage to place an order in the Drive-Thru you can at least expect to wait at least 20 to 30 minutes every single time when there's only one maybe two cars in front of you. It happened to me again today the drive-thru was closed. I will not ever return to this restaurant.
Service: 1
Brian Vance
They will do in a pinch
Atmosphere: 4
Food: 3
Service: 2
Mue'y'Op Don Don KeO
Very welcomimg and responsive. Staff fo not leave customers wondering and waiting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
Traves Fudge
Service is HORRIBLE THE WORKERS HAVE ATTITUDES BECAUSE THEY WORKING WOTH ONE ANOTHER
Wheelchair accessibility: It’s safe
Atmosphere: 1
Food: 1
Service: 1
J. Atkinson
Placed an order for two breasts and one wing on Uber Eats. Received 1 wing and two thighs. Either y’all employ people who cannot read or just don’t care about providing piss poor customer service.
I am just going to have to call and reverse the charge with my bank. If the order is wrong and I have to throw it out then y’all should not get paid.
Atmosphere: 1
Food: 1
Service: 1
Lady Swagger
This restaurant gives poor service all the way down from the manager to the cashier to the cooks. 1. On any given day mostly every day this place does not have crispy breasts or crispy wings or any type of wings for that matter. We the customers in the lobby could hear the people in the back prepping the food till the cashier to stop selling so many wings because they were running out. 2. Cashier always tell you that you have to have exact change. Why can't the manager make sure that there is enough change and single small bills before you start opening up the business that should be prepared the day before. 3. Some days the music is so loud in there because they have their music so loud that you can't hear yourself talk or make a order to the cashier and sometimes the cashier cannot hear you because the music is always too loud in this restaurant. 4. They close the drive-thru down daily, especially during rush hour which is the lunch hour when there's a hospital right across the street and you closed down your drive-thru in the lobby is completely crowded with no one can hardly get through the door. 5. I know people are desperate to put bodies in their places of employment, but this is not a good fit for any restaurant the staff does not have any hand-washing skills food handler cards manager touching money and then going straight to food without washing hands. Staff members going from lobby to going back to the Cook area without washing their hands. Note: I love KFC crispy chicken, but I'd rather drive completely across town or even another city to get chicken before I stopped at this one again. Management and staff needs customer service skills classes food handler classes and money counting classes. 6. Some of these cashiers cannot count money and some can't read and some can't tell time without looking at a digital clock. Therefore they make plenty of mistakes with people money because they depend on that computer that brings up the food and we all know computers can be wrong also. 7. If you order chicken breast or chicken wings and the cashier rings it up once the order gets to the back instead of refunding your money they give you something that you don't want because they don't want to go through the bother of giving you a refund because it's too much trouble or they don't understand how to do it. This restaurant needs new managers, a total new crew that has to go through training in a fast food restaurant starting with food handlers, math test, customer service skills
Atmosphere: 1
Food: 1
Service: 1
Airrica Vaughn
Rushed in drive thru felt pressured to order . No ice in cup cup 2/3 full of something I didn’t even ask for. I was trying to order a sm coleslaw with my meal in the beginning, but because I was rushed through ordering every time I mentioned it I thought she clearly didn’t hear me until finally at the end I get asked with an attitude three times in a row if I wanted to add a side. The side of coleslaw was almost all juice literally had to drain it before I could open it.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken Tender, Cole Slaw, Pot Pie Combo
Bailey Lee
If you like your chicken rare, you oughta go there. The grand blvd kfc location was terrible. I had some yesterday and ended up getting food poising from it. I got macoroni, chicken bucket, biscuit, and fries. The only thing that was well done was the fries, Hard. The biscuits rises but wasn’t done. No color on the top & Gummy on the inside. But hey, i’m just saying.
The location on West Grand Blvd in Detroit is horrible. Customer service sucks chicken was old a greasy
Atmosphere: 3
Food: 1
Service: 1
Michelle Cooper
I asked for origina I didn't get that it took them so long in the drive thru the guy in front of me start blowing his horn telling them he don't want his food he got somewhere to go
I live kfc but lately most locations such as this has been slacking they just closed in the middle of my dash being picked up my dasher informed me respectfully but they wont answer the phone or cancel my order at this point they are getting more and more unprofessional
Atmosphere: 1
Food: 5
Service: 1
Raw chicken
I guess it's my fault but I keep trying this place for the convenience of the location but literally 70% of the time that I go there I go into the drive-thru wait and then they tell me that the drive-thru is closed and that you must come in. However once you enter the drive-thru you cannot get out its single Lane. KFC corporate of the absolute horrible experience going is for the customer. If you do manage to place an order in the Drive-Thru you can at least expect to wait at least 20 to 30 minutes every single time when there's only one maybe two cars in front of you. It happened to me again today the drive-thru was closed. I will not ever return to this restaurant.
Service: 1
They will do in a pinch
Atmosphere: 4
Food: 3
Service: 2
Very welcomimg and responsive. Staff fo not leave customers wondering and waiting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
Service is HORRIBLE THE WORKERS HAVE ATTITUDES BECAUSE THEY WORKING WOTH ONE ANOTHER
Wheelchair accessibility: It’s safe
Atmosphere: 1
Food: 1
Service: 1
Placed an order for two breasts and one wing on Uber Eats. Received 1 wing and two thighs. Either y’all employ people who cannot read or just don’t care about providing piss poor customer service.
I am just going to have to call and reverse the charge with my bank. If the order is wrong and I have to throw it out then y’all should not get paid.
Atmosphere: 1
Food: 1
Service: 1
This restaurant gives poor service all the way down from the manager to the cashier to the cooks.
1. On any given day mostly every day this place does not have crispy breasts or crispy wings or any type of wings for that matter. We the customers in the lobby could hear the people in the back prepping the food till the cashier to stop selling so many wings because they were running out.
2. Cashier always tell you that you have to have exact change. Why can't the manager make sure that there is enough change and single small bills before you start opening up the business that should be prepared the day before.
3. Some days the music is so loud in there because they have their music so loud that you can't hear yourself talk or make a order to the cashier and sometimes the cashier cannot hear you because the music is always too loud in this restaurant.
4. They close the drive-thru down daily, especially during rush hour which is the lunch hour when there's a hospital right across the street and you closed down your drive-thru in the lobby is completely crowded with no one can hardly get through the door.
5. I know people are desperate to put bodies in their places of employment, but this is not a good fit for any restaurant the staff does not have any hand-washing skills food handler cards manager touching money and then going straight to food without washing hands. Staff members going from lobby to going back to the Cook area without washing their hands.
Note: I love KFC crispy chicken, but I'd rather drive completely across town or even another city to get chicken before I stopped at this one again. Management and staff needs customer service skills classes food handler classes and money counting classes.
6. Some of these cashiers cannot count money and some can't read and some can't tell time without looking at a digital clock. Therefore they make plenty of mistakes with people money because they depend on that computer that brings up the food and we all know computers can be wrong also.
7. If you order chicken breast or chicken wings and the cashier rings it up once the order gets to the back instead of refunding your money they give you something that you don't want because they don't want to go through the bother of giving you a refund because it's too much trouble or they don't understand how to do it. This restaurant needs new managers, a total new crew that has to go through training in a fast food restaurant starting with food handlers, math test, customer service skills
Atmosphere: 1
Food: 1
Service: 1
Rushed in drive thru felt pressured to order . No ice in cup cup 2/3 full of something I didn’t even ask for. I was trying to order a sm coleslaw with my meal in the beginning, but because I was rushed through ordering every time I mentioned it I thought she clearly didn’t hear me until finally at the end I get asked with an attitude three times in a row if I wanted to add a side. The side of coleslaw was almost all juice literally had to drain it before I could open it.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken Tender, Cole Slaw, Pot Pie Combo
If you like your chicken rare, you oughta go there. The grand blvd kfc location was terrible. I had some yesterday and ended up getting food poising from it. I got macoroni, chicken bucket, biscuit, and fries. The only thing that was well done was the fries, Hard. The biscuits rises but wasn’t done. No color on the top & Gummy on the inside. But hey, i’m just saying.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always fast with the order.
Kid-friendliness: No play area.
Atmosphere: 5
Food: 4
Service: 5
Close this hell hole today
Atmosphere: 1
Food: 1
Service: 1
The location on West Grand Blvd in Detroit is horrible. Customer service sucks chicken was old a greasy
Atmosphere: 3
Food: 1
Service: 1
I asked for origina I didn't get that it took them so long in the drive thru the guy in front of me start blowing his horn telling them he don't want his food he got somewhere to go
Atmosphere: 1
Food: 1
Service: 2
CHICKEN POT PIES HAVE NO CHICKEN 🤮
Atmosphere: 1
Food: 1
Service: 1
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